We had a deeply disappointing experience here. We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress -- it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations. read more

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA. Repeated scheduling failures, "clerical errors," and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that "communication fell through the cracks" and no technician was available. I had to drag my screaming, kicking child, who didn't understand why he couldn't go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12-4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a "clerical error" had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a "waiver" rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child's nervous system will be treated as collateral damage of "clerical errors" and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child. read more

Great team. Great office/clinic experience. Therapists are always kind and willing to problem solve.

We have been seeing Jenn now for over 4 years. She is amazing!! She just opened up this office and it's amazing as well. It has a sensory gym that's so fun for kids. She pays attention to each kid's individual need(s) and really helps them with what they need. read more

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My son has been doing speech therapy here for not even 2 months & we are already seeing huge progress. He is saying sounds we've never been able to get him to say before. He's using new words often & has even started saying simple sentences. His main therapist is Laura but we have also been to Miranda, Anna, & Nicole. Each of the therapists are experts & they know the tools to encourage my stubborn son to practice his speech. My son loves going to speech therapy & it has helped me to also know how to work with him at home using play. He loves to play in their gym they have there & after the session is done they let him pick out a treat or a prize. They have toys there for siblings to play with while you wait. The new receptionist is also so nice & has taken it upon herself to learn the names of the kids coming in. I could rave all day about this place & how much it's changing our lives. read more

Breaking Barriers is able to meet your child wherever they are and provide specially tailored , excellent quality therapy. This is such a remarkable and unique setting for kids to grow skills and have amazing learning experiences. I wouldn't take my kids anywhere else. read more