Rented the community room A for a birthday party. The room was clean and spacious. There was a a kitchen that you are able to use. It comes equipped with a stove (requires special pots and pans that have to be checked out at the front desk), industrial freezer/Fridge, 3 compartment sink, and dishwasher. There's a large granite or marble counter top, and they sat up standard table and chairs for you. There is a private entrance as well. There's plenty of parking and they also have EV charging stations too. The front desk staff were friendly. My family enjoyed the space and is already looking forward to booking the room again for a family gathering! read more

I've booked rooms at the Brentwood Community Center twice within the last 30 days, and on both occasions, the day-of staff were helpful, professional, and ensured that our events ran smoothly. Those positive experiences made what followed even more disappointing. My most recent interaction with the front desk the night prior to our event significantly changed my perception of the center. The front desk attendant, Jacqueline, was unprofessional and inappropriate in her conduct. During our interaction, she repeatedly accused us of being dishonest regarding a conversation she was not present for--despite the fact that the conversation was later confirmed to have occurred. She also made claims that we had done something to her, which was entirely untrue. What was even more disappointing was the follow-up from management. While they acknowledged the situation internally, they stated they "cannot force her to apologize" underscoring that he reviewed the video footage. Unfortunately, that footage did not include audio as it would show that I never raised my voice at her, cursed or insulted her. She, however raised her voice and insulted me multiple times. He also failed to acknowledge a key point: the situation was escalated by her repeatedly calling me a liar. Instead of addressing that behavior directly, the matter was reduced to a "she said, she said" scenario. Additionally, there was a third party affiliated with the center who could have been consulted to help verify what occurred as he apologized to us once we left but based on the call, it does not sound like that step was taken. An apology would have gone a long way toward resolving this situation, especially given the personal nature of the insults. Because of this experience, we will be moving future events to other venues whose staff demonstrate professionalism and held accountable when they fall short of that standard. read more

We started going here as a family for the public ice skating earlier this winter. Fantastic complex and they seem to take all the proper precautions for covid. Temperature scans are required at the door and reservations the made ahead of time by calling. The price is comparable to other rinks although cheaper of course if you have your own skates. The facility is very clean and well lit. Due to the covid restrictions the overall attendance is capped which also makes for a pleasant experience. They are open until June. Highly recommended just make sure to call ahead. read more

Staff are clueless. Supervisor is ignorant and lied about what staff told my group. Rented a room for a baby shower. The staff I signed contract with were nice and the room had no problems. Day of the event was fine. We cleaned room. Dumped ice in the sink of the kitchen. I was told that i would not receive deposit back because we used the kitchen....which we didnt. Then was told that we used a door we were not supposed to use. No one ever told us not to use the door. I spoke to the supervisor who already had an attitude and was yelling at me that her staff told us this, and that. They never did. Her staff didnt even speak to my guests as they came in. She couldnt pull up us using the kitchen but because ice was in the sink, her staff had to clean kitchen. The supervisor was already hostile, so i hung up the phone. I am respectful of property and would not have done something i was not supposed to do. I cancelled all future events i planned there. read more

I gave them a 2 because Tiawon help set my chairs and tables up prior to Event. Short version: I am a Wedding Designer and from time to time I will suggest venues to my brides or clients. After speaking with a Samantha who clearly know little about working or helping people. I asked all the specific questions....candles, yes. Chairs (Can I bring in chairs and have out early a.m.- no. I didn't like this but I understood. Do you have small tables? - no. Will you do the table for our layout? - yes) On visiting another time prior to set up Stacey who really is very informative and apparently been there awhile directed me around found 2 small tables and said definitely can set tables the way we like. The day of I called early spoke with Samantha and she said that she received my layout but that l will need to set the tables up the way I wanted. "I don't curse so I couldn't". I came 45 minutes earlier...then to learn I can't get in. Clients paid for 2 hrs. Samantha said we get 30 miniutes to set up. WRONG! YOU GET 15 min. Finally after talking with Tiawon he allowed me to come in the full 30 min earlier and he and another guy removed all the tables and set it up. At least half hour of wasted time. During set up I learned no candles...which I was clearly told I could...my candles ALLL were floating in water. I flip two parties in this room came back to 'tear/strike down' and got out 10 min late. THE ROOOM WAS CLEANN I CLEAN ROOM. NO PAPER TRASH FOOD OR ANYTHING. My clients are told they will loose their $100 deposit and they are OK with it. They just said OK. But I am the coordinator for this event that set this up. So I say this. Choose another Venue. There's no flexibility here...but as Jason says not on alchohol. I understand. But you said clients can have the liquor..but never had them to apply or sign or mention any of that. No responsibility taken here. Samantha is NEW obviously she was clueless and was coming across to my clients and me like she was well rehearsed with the business protocols. Recap CHOOSE ANOTHER VENUE. UNLESS you are setting up for a meeting or baby shower under 21 read more

If you plan to rent a room for an event, be sure to ask questions - even if the answer seems obvious - and be prepared to have the requests and requirements you agreed upon reneged on. Also. If you plan to have alcohol - you must sign additional paperwork that will not be readily advised of or have offered to you. read more