I had an appointment scheduled for more than six months with Dr. Karen Jones in Duke Neurosurgery…read more I traveled from Hawaii at very significant financial, physical, and emotional cost for this consultation. Prior to the visit, Duke had access to over 40 pages of medical records, imaging summaries, neurological evaluations, and supporting documentation regarding my medically complex condition, including genetically confirmed CMT2A2, prior cervical and lumbar fusion surgeries, severe chronic pain, and progressive neurological decline. Despite this extensive preparation and the length of time the appointment had been scheduled, I never actually saw Dr. Jones. I was seen only by a nurse practitioner, who informed me that based primarily on the most recent MRI imaging I brought with me, there was "no surgical target" and nothing Neurosurgery could offer. At no point during the six months leading up to this visit was it clearly communicated to me that the entire consultation outcome would depend almost exclusively on direct review of one recent MRI disc rather than the extensive records already submitted. I repeatedly expressed concern before traveling that I did not want to come all the way from Hawaii if my case was not considered appropriate for the department. I was never told that the consultation might effectively be ruled out based on the interpretation of a single MRI study. I was later told that this had supposedly been communicated through MyChart, but I never received such a message. The interaction itself was deeply distressing and lacking in compassion. I was already emotionally overwhelmed due to repeated referral difficulties within the Duke system and the extreme burden of navigating complex medical care while in severe pain. Rather than receiving guidance, continuity, or referral assistance, I felt abruptly dismissed. No meaningful next-step referrals were offered during the visit despite my medically complex history and the fact that multiple physicians in Hawaii, including my neurologist and primary care physician, believed further neurosurgical evaluation was appropriate. I was particularly distressed that nerve conduction studies and neurological findings from my treating physicians appeared to be brushed aside without serious discussion. My understanding from my neurologist was that chronic nerve compression below my lumbar fusion remained a significant concern, especially given the limitations of imaging interpretation in the presence of spinal hardware. I also found it upsetting that my BMI was highlighted prominently in the chart despite being only slightly above the "normal" range. In the context of a patient presenting with severe chronic pain, neurological disease, prior fusion surgeries, and significant functional decline, this felt unnecessary and shaming. By the end of the encounter, I was emotionally devastated. I had already requested a social worker before the appointment because I feared how emotionally fragile I had become during this process. The social worker who later met with me witnessed the severity of my distress. My concern is not simply that surgery was declined. I understand specialists may disagree on treatment options. My concern is the way this process was handled: the lack of transparency before travel, the absence of direct physician consultation after such an extensive wait and preparation process, the dismissive tone of the interaction, and the complete lack of coordinated transition planning or compassionate referral guidance for a medically vulnerable out-of-state patient.

Care is wonderful! Very sympathetic staff. Quality experts and worth the trip. Need to use valet…read moreparking or you will be walking a mile. Flat price of $16 but worth it.

As a new patient trying to establish care with a Provider, I was so impressed with the…read moreprofessionalism, friendliness, and punctuality of the facility staff, and even more impressed with the care and attention I got from my provider! Oftentimes new patient appointments are long, with cumbersome check in processes, but that was absolutely not my experience. It was helpful that I could input most information online, so paperwork was minimal and I really felt like we got to have an efficient and effective appointment. Checkout was even smoother, AND I already scheduled my annual for next year--so convenient! Thanks for a great experience, Duke Family Medicine!

Heroes work here. Open for business taking care of the community. They are doing testing across…read morethe street.

First of all I would like to personally thank Dr Rodriquez for her professionalism- patience &…read morekindness shown to me during my recent visits x2. I feel she was able to grasp my complex issues fairly quickly- she followed up With labs drawn after the first visit with the results and her recommendations even though they are visible in the Duke my chart- this was my 4th visit to this location- years ago my family gifted a visit when there was a bookstore - lunch and other amenities- even though some of the amenities have changed I feel this practice is well worth the investment- options for a la cart services like yoga & other a la cart amenities available. This location is situated off I 85 & other major routes- near the corner of Moreene & Erwin road a mile or so from the main Duke North Hospital Systems on Erwin Road & nearby Medicine Circle. It's now obscured from a lot of greenery and shrubbery but once you turn into the winding paved path way - the location is a beautifully crafted building remindful of the older Duke bricks and newer bricks building.Uniquely designed - there is a drop off entrance for accessibility with automatic door openers. The reception team members & Nurse equally friendly and knowledgeable. Nice comfortable seating available. In house lab. I shall look forward to utilizing more of these facilities in the near future

This has been an extremely disappointing process at this facility. I went for three months and…read moreduring that time My doctor was always late for appointments, she cancelled my appointment twice (one due to illness) and the other unknown. I was put on an antibiotic for a chronic cough with no X-ray and the antibiotic had a black box warning and I became very ill. It wasn't worth $165 a month and I won't go back.

I would love to THANK the entire staff at the Duke cancer medical center hospital for taking care…read moreof my prime possession which is my Mother! The lung procedure went well as it could be and the battles continues for another day.... Thank you for being exceptional!

I would like to give a great review of duke center,buuut,if they can't keep an appointment how can…read moreI tell. In the past I've had good care here,that was then.i had an APPOINTMENT for 11:30,well I was there.1:00 I ask what the,was told I was next. 2 :00 was told the SYSTEM had a GLICH and lost me,3:00 I was told only 3 people ahead of me.Hey it's not like I have a life,lm sure these folks are more important than those of us wanting treatment for cancer and don't mind driving for hours setting for hours in the waiting room ,pay for parking ,be ignored, get your heart rate up,then drive for hours with the price of gas whati it is oh yes what fun.As I said I have had good care here once upon a time .My suggestion is if you must come,pack a meal and a pillow and blanket. Good luck.

My provider for 10 years has left for the VA. The new practitioner and I fail to click. In fact the…read moreappt became quite contentious. This being my first time with the new practitioner I believe I will request a change.. At 75 I don't need to be treated as a child. No warmth or empathy.

I was scheduled to get blood work done at this location. my appointment was 1pm. I arrived at…read moretwelve forty five as instructed. I had completed the pre check in and I clicked "I'm here" to confirm i was in the waiting room. My instructions dais to take a seat until I was called. There were two people waiting when I came in.And they were both taken within ten minutes of my arriving. More people came in and were taken back while I sat there and waited. Half hour after my appointment time, I went to the counter to let them know that I was unable to wait any longer because I had another appointment to get to. The person at the counter said that the online check in doesn't work.And that they could take me at that time. Unfortunately, since I had given them as much time as I could.I was not able to get my blood work done there.I will be rebooking in a different location. It seems to me that if the location knows that they're online check in system is not working.And they see someone sitting in their waiting room for forty five minutes unattended that perhaps they should check in and see if perhaps that person did the online check in. This was an unsatisfactory experience and I will avoid this facility.

This has been by far the best hospital visit at Duke I could have ever asked for or had in my 61…read moreyears and I have a few surgeries to date the knowledge' of the Dr and staff has been amazing and the nurses NPs PAs and any other staff including student has been a delight polite caring thoughtful and respectful! You can clearly see all over the hospital that is there moto kindness and respect great job everyone you made me feel safe and heard

office experience, I called in to ask about my appointment and i didn't know i had called the wrong…read moreoffice and the guy handling the phone call was extremely rude. When i misheard what he said and asked for him to repeat it, He raised his voice and got upset with it. I apologized and said thank you (even though i shouldn't have) he said NOTHING and hung up the phone.

I'm new to the IV infusions but I'll try anything that can relieve my constant pain. My pain…read moremanagement treatments via numerous DUKE locations has been ongoing since 2020. Anyone who relies on pain medication knows that since our BS government got involved with ruling how Drs treat pain you often find yourself looking for alternatives to narcotics. I cant say this has really helped but the infusions are not for everyone however if you are receiving trigger point injections along with IV infusions it can diminish pain for a limited period. Until the NC gets legal medical marijuana I will be on the pain management merry-go-round of trial and error.

One of the best doctors for mature adults in Durham. Dr. Kelly is great at explaining things to you…read morein detail. You will never regret your association with Dr. Kelly

I started going to this medical practice earlier this year, and have received very good care there…read more I've been seen by both a primary care physician and a physician's assistant, both very thorough. Sometimes it can take a while to get labwork done, but once you're called back, the technicians do a good job.

This is for the clinic portion on Medicine Circle off Trent. This area is much easier to manage…read morethan the main hospital. It's color coded and there's plenty of parking. You do have to walk across the indoor bridge to get there unless you valet park. They charge $2 an hour for parking. The staff is very helpful and friendly. Everything is done with an arm bracelet for things such as lab or testing. I had an appointment with neuromuscular department. The physicians and therapists are excellent. They're very thorough and up to date on current medicines and trials. The EMG center is in the same clinic so it's super convenient. Being part of the Duke portal is convenient for Atrium Wake Forest and Cone Health because all testing is visible and they can also see visit notes from the doctors. It makes it possible to see providers from different networks and not having to bring in or sign for your records to be shared. The facility is massive and the color system makes it easy to find your way. There are several labs so you don't have to walk a mile to get to one. Most walk in tests can accommodate with minimal waiting. It's about a quarter mile walk from the parking garage to the clinics so wear comfy shoes or walking device. You will have a lot of walking to do and there's limited seating in the main corridors.

They have amazing doctors and seem to really care. We travel 3 hours twice a month for this. Just…read morewish the would not give us such early appointments but we are working on that