We had the misfortune of working with Brett insurance over the past year. We held 2 business policies, home, and auto insurance. We paid for all of these policies upfront and were billed additionally throughout the year... not sure why, no one could explain what the charges were for. We were encouraged to buy a $2,000 policy for a company we did not end up proceeding with and Jim Brett told us that we would be refunded if we didn't move forward with that business. We were additionally billed for this nonexistent company and our "refund" for the unused $2,000 was returned in the amount of $120. Our auto policy was paid upfront and randomly billed throughout the year with no explanation(see the pattern) but our new insurance agency couldn't find the previous policy, apparently it was never purchased??? This was scary to find out AFTER driving across the country twice. Save yourself a lot of money and worry, find someone else. Also, send a man to talk to Jim Brett because he is incredibly disrespectful in the way he talks to women. read more

Please BEWARE of the Brett Insurance Agency, Inc.. I have had a nightmare month with their unprofessional staff from all levels of the organization INCLUDING their insulting and disrespectful owner Jim Brett. My wife and I are moving. I thought, well this shouldn't be so bad since I use an agency I will just call them to see about how to transition from homeowners to renters. Shouldn't be hard, right? Since I have a pit bull, they were going to have to shop around to see if anyone would cover me. Whatever. Well, after several business days of no response I called back to get a status of my renters request and was just told that "we are busy and I haven't even started it yet." To which I replied, "We are moving very soon, and I need to confirm insurance in order to finalize a lease." Since I had all of this extra time to work with, I decided to shop my auto around. Well, it took me 15 minutes or less to find out that Geico was about $280/yr cheaper. Funny, when I had Brett shop it around a few months prior, I was told that they couldn't get a cheaper rate. I also decided at this point to start checking around for pit bull friendly rental insurance providers. SPECIAL NOTE TO PIT BULL OWNERS: STATE FARM doesn't care about breed. They were also very reasonable. Thanks State Farm!! I digress. Well, since I was going to be moving my auto, I started the process of cancelling my auto and umbrella through Brett. I did however call back and reiterate that I needed to make sure that my current homeowners could be rewritten to an empty dwelling to MAKE SURE that I maintain coverage until we sell our house. After being passed between Brandy, and a coworker and then back again, I was told that I would have a response on the rewrite details by Tuesday, a full 2 weeks after my initial contact. Big surprise, no call. So that brings us to today, Wednesday when I get a voicemail from THE Jim Brett. I'm thinking, wow, pretty cool, the owner reached out because his staff has been jerking me around. So picture my surprise when I call him back and he expresses disappointment in ME that I picked State Farm for my renters and moved my auto to another provider. No apology for awful response time, and no offer to get my homeowners to empty dwelling policy rushed out since I had been waiting for 2 weeks already and am moving in 11 days. Instead, he says "well since you already moved your other policies, I'm not really interested in writing your homeowners." I was shocked. The owner, telling me that after his company has already failed me on several commitments, that he will not be following through on writing the final piece to my insurance puzzle. Basically, the Brett agency was dropping me. Jim said "well, you're dropping me." I guess that is one perspective in an all or nothing world that Jim must live in. Thanks Jim, for pulling the rug out from under me 11 days before my move. Now I get to scramble and find another homeowners policy and set it up for payment through my Mortgage escrow account. UGH. Absolutely no value added by this company, but plenty of stress in an already stressful time for my family and I. I have to caution you to not support this organization. They are apparently only focused on new business development, and can't be caught up with re-shopping current accounts to seek lower rates or rewriting policies to accommodate life changes. Please do yourself a favor, don't engage them for your insurance needs. Seek out another provider that truly has your best interests in mind. And in this world of being able to obtain instant insurance quotes, DO NOT ACCEPT 2 week turnaround and slow response because your agent is 'busy'. read more