Impressed by the quality and ease of working with the team at SpringLine. We will continue working…read moretogether to ensure a smooth transition for our move to SpringLine in the near future.

Over the past few weeks our team at Appliance Rescuers completed about five appliance repairs for…read moreresidents at Springline - Menlo Park. Even in this short time, it was clear that the property is run with a resident-first mindset. Why we're impressed: Responsive, fair management - Work orders come through promptly, and schedules are set realistically--never any pressure to cut corners. Well-maintained units - The appliances we serviced showed routine wear, not neglect, which only happens when ownership invests in preventive care. Excellent communication - Our main contact, Remy Zarate, consistently checked that residents were comfortable with repair windows time slots and followed up afterward to ensure issues were fully resolved. From a vendor's perspective, Springline treats service partners--and therefore its residents--with respect and transparency. If you're looking for a community where management genuinely cares about keeping things running smoothly, Springline is a solid choice.

I had to move unexpectedly for work and had a very short time to pick an apartment. Althea was…read moreAMAZING showing me the place and making sure I was happy since I was coming sight unseen. Once I arrived, the leasing manager, Audrey and Althea made sure that I was taken care of promptly and communicated very well. The maintenance supervisor, Ryan was wonderful tweaking all my requests to get settled in - he even gave me some great insider advice on the restaurant scene in Redwood City! Encore Apartments have far exceeded my expectations and I am so glad I chose them out of all the apartments in the area. I even broke and agreement of another complex just so I could be here and I couldn't be happier! Encore is convenient to all things Bay Area: Menlo, Palo Alto, San Mateo, San Carlos, the Airport, and San Franciso. It's the perfect happy medium with a vibrant city life and peace and quiet.

** Update ** The management's response to my review and…read moretheir handling of these ongoing issues have been incredibly disappointing and unprofessional. On move-in day, they ignored my email demanding a re-cleaning, but after my initial review, they frantically offered a free cleaning. They blatantly lied that they "had no prior records" of my complaints, trying to act like they were doing me a favor while making me look like a liar. Even after I sent irrefutable screenshots of my original emails, they did not apologize for lying. Instead, they just repeated that their "gesture of goodwill" offer still stands. Hiding behind the word "goodwill" to cover up their dishonesty months after I cleaned their filthy unit at my own expense is a complete mockery of customer service and a vile insult to tenants. Right after I posted my initial Google review, management suddenly started contacting me frantically. They hastily arranged a pest control service, which forced me to leave my own home for 3 hours and spend the entire day leaving all windows open to clear out the toxic chemical fumes. Despite going through all this hassle, the treatment was a complete failure. Management is now trying to minimize the problem, stating that no other units have reported silverfish, as if to insinuate that this is an isolated issue or that I am overreacting. However, the reality is that silverfish are still consistently appearing in my bedroom and bathroom. I am attaching recent photos taken just days ago as proof of how ineffective their monthly treatment is. Living in this environment has inflicted severe mental suffering and constant anxiety upon me. My home no longer feels like a safe haven, but a source of psychological dread. Every single night, I am paralyzed by the fear that these insects are crawling into my bed, my pillows, and my clothing. I cannot sleep peacefully, and my mental well-being has completely deteriorated to the point where it is disrupting my ability to function in daily life. When I formally requested an early move-out due to this unbearable psychological distress, they simply handed me termination paperwork demanding a ridiculous $9,808 early termination fee. Their only "solution" is to perform this ineffective pest control treatment every single month. This means on top of being forced to live with the anxiety of a persistent infestation, I am expected to allow harsh, toxic pesticides to be repeatedly sprayed over all my personal belongings--including my clothes, bed, sofa, and daily essentials. I refuse to live in an environment where my home is constantly contaminated and my health and respiratory safety are threatened by toxic chemicals month after month. Management completely ignores California habitability laws, refuses to waive the fee, and expects me to pay for their failure to provide a clean, safe, and pest-free home. Prospective tenants, please beware: once you sign the lease, they will deny responsibility, offer toxic Band-Aid fixes, and trap you financially. -------- This is the most disappointing apartment management experience I've ever had. Moving from out of state, I signed the lease blindly. On move-in day, the unit was filthy. Management ignored my request for re-cleaning, forcing me to pay for a professional cleaner out of pocket. During the leasing process, they even tried to force me to re-sign a higher-priced contract after the lease was already finalized, blaming their own clerical error on parking fees. The intercom system has been a constant nightmare. Delivery drivers couldn't enter because management repeatedly failed to add my name to the directory, despite numerous emails and in-person requests. They kept lying that it was updated when it wasn't. On top of that, strong cooking odors from other units constantly leak through the vents, and silverfish bugs appeared from day one. Whenever I reported these issues, management dismissed them, claiming "no other residents complained."

We lived there for 3 years. When we moved in the apartment was filthy. The accumulated grease in…read moreand around the stove and in the oven was disgusting. The air filter had *never* been replaced. The hotwater had some kind of black goo in it that accumulated in the tub. The HVAC system kept breaking down to the point that we didn't have heat for a whole month one winter. The garbage chutes weren't vented properly so that the hall smelled like a landfill all the time, and given the right winds the smell would seep into the apartment. The staff are very nice (especially maintenance), but the management was atrocious and gave staff few resources to do their jobs. Management was indifferent, irresponsible, and failed to comply with basic tenant laws or even use common sense. The worst was when we moved out. They charged us for cleaning even though we left the place *much* cleaner than we found it. I have to assume that the cleaners deposited some grease and dust to bring it down to their standards of cleanliness. They also charged us to repaint the unit even though (a) there was no significant damage, and (b) according to state law a landlord is not permitted to deduct regular repainting from the security deposit if you've lived in the unit more than 2 years. When I reached out to management about this, they simply ignored me. They returned $0.17 of my $1000 deposit when we left. I'm keeping the check without depositing just to annoy them.

If you'd rather pay a premium for rent to save some peace of mind, this is not the right place you…read moreare looking for. With the similar amount of rent you'll end up paying there are better choices elsewhere. The average rating already gives a TLDR. Read on if you want more details and I'd like to share some of our perspective. We moved in since 2016 when the apartment was just built. We have finally made up our mind to move out when the lease ends. Below are all the frustrations and hassles we went through during our time here. I'll update the list as time goes on. Due to the length limit the details for some sections are omitted. Refer to the attached screenshots for the full write-up. ## Going Downstairs for Grocery & Food Delivery They very recently changed the policy to require fob access on elevators for all floors. We are working remotely at home and ordering grocery and food delivery almost on a daily basis. We used to be able to ask the carrier to leave the order at door. With the new policy change the carrier has no access to elevator and we have to go downstairs to pick up the order. It's not always feasible to do this immediately if we are in a meeting. The order would end up in a public area and risk being taken by others. There are hundreds of residents in the building and it can be frustrating to sort our order out from others. I can't imagine how things would be for those senior residents who have issues getting up and walking around very often and are relying on the delivery for their wellness. They said this is for safety reasons. I see nothing that prevents them from hiring a dedicated stuff to handle the delivery within the building while keeping things safe, other than the lack of motivation to compensate for the residents' loss of convenience. I know a couple of apartments with the same level of rent are doing it this way. Besides the inconveniences caused by this new policy, what concerns us more is the way they make changes abruptly that would potentially disrupt the living conditions of many residents without ever taking inputs from them at all. Whatever appeals to you at time of moving-in might suddenly go away with no compensation totally at their whim. ## Long Distance to Get Package There are 3 towers in the building but all packages are delivered to 1F near the leasing office. Depending on the location of the apartment, it could take up to 10 minutes one-way to retrieve the package. They use Luxer One for package delivery and set the free holding period to just 2 days. You'll get charged for $10 per day if you don't pick up your order in time. It's worth mentioning that we had 3 packages lost which were labeled as delivered to someone at leasing office. The packages never show up in Luxer One. We contacted the leasing office and it took them 1 month to get back to us saying they couldn't find the packages. ## Rent Hike & Due Date Manipulation We renewed lease right before COVID. We were paying $4800 when the similar apartments in the same building were listed $3800 on Zillow. We didn't ask for a reduced rent as it's a signed contract. We paid rent on time with no disruptions even during the pandemic. However, when the time comes for another renewal, they hiked rent to $4850 while the FMV was still around $3800. They clearly feel no appreciation for our timely payments during a hard time and see that as an opportunity to take advantage of us. We argued for a lower rent, and after a lot of going back and forth they agreed to lower the rent to $4100. While the credits go to them for agreeing to lower the rent to a more reasonable level, having to fight your way through it definitely doesn't qualify for peace of mind. They also try hard to manipulate lease ending date to push you towards renewing during peak rental season. This way they could gain more leverage for rent hike. Our current lease ends in March, the renewal offer we received quotes $4200 for 13-month but $5500 for 12-month. ## Moving Out Nightmare We changed to a larger apartment within the same building and the moving-out experience was awful. The apartment was kept in generally good conditions without any noticeable damage. We paid $500 for breaking the current lease and $170 for cleaning. We thought the transition would be smooth. However, the stuff who did the inspection was super picky and fussed over little scratches on the floor due to normal wear & tear. The person charged us $1800 for the repair and cited some law in Colorado, which is funny as this is California. We argued back and ended up paying another $200 for the damage. Things might be much nastier if we moved to a different community. We haven't done that yet but it's already a headache thinking about it. ## Bike Stolen ## Annoying Neighbor

Well, Yelp and Google said office hours were until 9pm and 11pm respectively. I called at 8pm today…read moreand picked the menu option #1 for first time property management because we're looking to rent out our house. Someone (don't want to name names coz I don't want to ding them personally) promptly answered the call and I excitedly explained how I'm looking to rent out our house - the person on the other end said, "it's close to 8pm on a weekday, I'm with my family, let's schedule another time... it's the nature of my job to answer the call so I did". I 100% respect a person's family time but either fix the listed hours on review sites or send me to voicemail or lastly teach politeness to your employees, otherwise it leaves a sour taste in your mouth, doesn't it? I'm unfortunately compelled to not come back to you for property managing my home ever.

We had a change in our family situation and needed to quickly move out of the home we own into a…read morebigger rental. After move-in, we were a big stuck on what to do and how to get our home rented out. We connected with RentWise and they put us at ease. Everything moved so fast, from the moment we got off the call, things just started happened, photographers showed up and took professional pictures (after we had the place cleaned) and made a map layout of the property (got the files the that same evening). By the next morning, our home was already listed and advertised (i think it was 22 outlets that RentWise marketed the home to). Within 48 hours we had ~30 contacts. RentWise showed the home to 5 lovely couples/families that weekend and 3 qualified applicants for us to chose from a couple days after. All-in all, the process took a little over a week. I cannot believe how fast we got qualified applicants and a lease executed. They are worth every penny (it probably would've taken me a month) not to mention they got us 10% more than the top end of my expectation. My first experience with RentWise, will update the review if anything changes during the length of the relationship. Thank you again RentWise!

SO MANY COCKROACHES WE STARTED EATING THEM!!…read more MARYMOUNT COST US ALMOST $10,000 IN DAMAGES AND WE HAD TO VACATE THE UNIT DUE TO COCKROACHES, DOGS PEEING ON OUR FRONT DOOR, GARBAGE AND PAINT BEING THROWN ONTO OUR BALCONY FROM ABOVE, AND VANDALISM. Marymount negligently refused to move my car and it kept getting vandalized costing me thousands of dollars and Marymount is in possession of the footage, makes me wonder if an employee is doing it. We have so many cockroaches that lay eggs in our food and utinsils, after 6 weeks of living here we just pluct them out of our food and would eat it because we had no other options. Cost us thousands more in move out fees becuase we were considered evicted becuase the living conditions were not compatible with human health.

Extremely limited parking. Slow ancient elevator that always breaks. Garbage chute often full of…read morestuck garbage and reeking. Speaking of smells - expect an overwhelming smell of curry on most floors. This is very difficult to deal with if you have never experienced it before. The neighborhood is ghetto - dont park on the street if you like your windows. There is one big positive and the only reason for the 1 star: the walls are concrete so you dont hear your neighbors much. Overall, a real winner.

My boyfriend and I stayed here in a 1bdrm on the 2nd floor, facing the parking lot (not the water…read moreside). Unfortunately, we had to end our lease early due to a new job requiring relocation, but we were so happy with our short time here. It was peaceful at night and the doors and windows, when closed, drowned out the noise from the street very well. Our neighbors on both sides were quiet. We could hear our upstairs neighbor's footsteps, but it wasn't unbearable. Andrea does a really good job of maintaining the complex and ensuring that it is safe and secure. She's also super easy to work with and made the inquiring and signing process easy. We actually signed the lease without viewing in person so that says a lot about the great impression we had of the apartment complex! We can only speak for our unit, but it was clean, spacious, renovated, and had more than enough space for 2 people. Good location, would recommend to friends and family. We were quite sad to leave!

I moved out of this complex a couple months ago, and it was the best decision I have ever made…read more What an absolute nightmare this place was. Everything was constantly broken, and management couldn't afford to fix anything. It has the facade of luxury living, but it is actually run like an old motel. We can begin with the laundry room with two washers and two dryers for 40 people... one of which was broken and never repaired for weeks. Tons of my clothing was ruined by this 1980's setup. The doors to the stairwell are so heavy that they shake the entire corridor and building when they open and close. Not to mention that the walls are so thin and poorly constructed, I could hear my neighbor ripping the bong at all hours of the night. Good riddance ! And goodbye !

I don't Yelp often and but I had to share an experience from yesterday. We are new to the complex…read moreand had an issue with our key/door. I randomly ran into Dana as she was doing some general upgrades around the complex and let her know our problem. I am not exaggerating in 8 minutes Ramon and maintenance was at our place with a new deadbolt. I have literally waited longer for the check at a restaurant before! Amazing start to the next chapter #emptynest.

I lived here for a wonderful 2.5 years before moving away. This was one of my favorite places I've…read moreever lived. The apartment was fully renovated before I moved in and was beautiful! If I ever had any issues, Ramon and his staff were quick to respond, often within 10-15 minutes, even for a slow drain. The grounds are lovely and well-kept, including the pool and hot tub. It's a great community, and I miss it. Ramon, the property manager, lives on-site, and both he and Dana, the office manager, were always kind, helpful, and responsive. The community is close to many conveniences but is surprisingly calm and quiet, despite the proximity to El Camino Real. Would highly recommend to young professionals in the Mountain View area!

These apartments are amazing and recently opened in August of 2010! Unfortunately for the public,…read morethey are only available to San Mateo County community college system employees. Of course, this is quite fortunate for those individuals that are affiliated with the community college system. The units are heavily subsidized with a two bedroom/two bath costing in the range of $1500 (one and three bedrooms also available). Units include all of the modern comforts including a microwave, interior washer and dryer, and dishwasher. Many units have a garage and porch. There is ample sunlight for the growth of your green companions. One can reach Highway 280 in the blink of an eye, although getting to the weekly shopping takes some time. The community is very pet friendly; one can walk with the canine companions around the campus taking in the breathtaking views of the Bay and the Santa Cruz Mountains that Canada College has to offer. Unfortunately, parking can be a bit tight. The pet deposit is also steep at approximately $350 per animal. The property is managed by Kenny Reality, who seem to do a relatively good job of running the complex. Of course, there have been issues (a dearth of trash/recycling receptacles at the beginning, tardy in making initial requested repairs, no postal service for a week after moving in, etc.) none of which posed a particular problem and most of which have been rectified. They are generally available to respond to emergent issues. The amazingly low price of these units, striking interior appeal, inclusion of modern amenities, stunning views, pet and plant friendly nature, and insane price make the Canada Vista Apartments a real steal. Our apartment actually feels like a home, which is a very pleasant and foreign sensation for my wife and me.

This is my review after my first year and several months living here. I LOVE it! I was on the wait…read morelist for 8 months (before it was even built) and it has far surpassed my expectations. It has incredible views of the Santa Cruz mountains, is relatively isolated being up here at the top of 280, and there are gorgeous views of SF and the East Bay at the top of the hill; just one minute walking distance from my apartment. I have moved every year since I was 18, and so at 28 having moved here, I have obviously had plenty of apartment experiences to give me perspective. The Pros: -Gorgeous campus -Beautiful brand new apartments with garages, washers, and dryers (typically unheard of) and my apartment is townhouse style with stairs -Pet friendly (another rarity) -CHEAP! I paid $100 more in rent for a one bedroom five years ago, in a place that hadn't been changed since the 70's. This place has never had another person living in it, has brand new appliances, and is two bedrooms. Incredible deal. -It's very quite. I actually can't believe I have neighbors! -Spacious rooms and bathrooms -Amazing clubhouse to host events that have incredible views of the mountains This is a wonderful gift for faculty and staff of the San Mateo Community College District. I can't imagine for one minute what anyone could complain about. This is an amazing steal, and I look forward to living here the five years we have allotted until my husband and I save up for our house!

We have lived here for over a year and overall have been happy with the place. First of all, the…read morebuilding managers Amy and Ben are awesome. They are super friendly, helpful, and try their best with everything. Gary and the maintenance team are great too, although we have occasionally had maintenance requests lost and had to follow up after a few days. The location can't be beat either - I love how it's walking distance from the Caltrain and downtown. It is great being able to go out to dinner and also not worry about parking because of the garage. One star off because of the pool situation. We love the pool and how warmly it is heated, but it has been closed this entire season due to maintenance, and honestly doesn't look like it will be opening anytime soon. Frustrating since there hasn't been any decrease in the rent (in fact it increased from last year despite the pool and outdoor BBQ area being closed for months).

Echoing other reviews on here, we love living at Two50 for the convenience and location, the…read morefriendly management, and the large space we have in our unit. The proximity to downtown is unbeatable and we rely on the train for commutes to work. The drawbacks to living here are the age of the building and the high rental prices. We justify the price based on the location, but the building's age (despite the renovations, which are nice) makes the amount dubious. Further, the place is very noisy. Personally, we don't mind the noise and we were well-aware of the risks, but it can be pretty nonstop at all hours. There is a lot of construction in the area nearby that can begin as early as 7am. Overall, we love living here but it wouldn't be for everyone. If loud noises and/or the dated appearance of the building would be a bother, I would recommend looking farther out from downtown.

We rented a ground floor, 1 bedroom unit at Pescadero Apartments for one year. The property…read moremanagement team is fantastic, led by Spencer Felix. The complex was always spotless, quiet, and welcoming. Spencer and team hosted get togethers for all the tenants and all facilities were new and updated. The location is great and the move out process was stress free. It was a great experience for us and we would happily move back in the future.

I stayed at Pescadero for almost 2 years with my husband. We absolutely loved staying there. The…read moresurroundings are beautiful and serene, full of greenery and blooming flowers, with hummingbirds visiting the property often! In the apartments, everything from the appliances to the amenities were top notch! My sister, who is a gym rat told me that the gym equipment is really good! The maintenance staff is also swift in their action, we had a few issues with our appliances and plumbing which were always resolved promptly within hours. I want to give a special shout out to Spencer - the assistant manager at the property. Our experience was tenfold better because Spencer is very professional and respectful in his conversations. He would always go out of his way to greet us if we crossed paths, and resolve any issues as promptly as possible. While some things are beyond his control, he always did his best to provide a solution. Keep at it, Spencer - you are doing excellent! If this review were solely for Spencer it would be a 5 star review for sure! The only scope for improvement I have for Pescadero is the following - For anyone who owns an electric vehicle, there are 2 level 2 charge points on the property. They can only be used for 4 hours at a time before their cost shoots up drastically. We were slow charging our car inside the garage but we're eventually told that this is not allowed. All these reasons combined made car charging a constant headache for us. This was one of the biggest considerations for us to move. It would be an easy fix to allow charging the car in your garage, or increase the chargepoint limit to 6-8 hours so that a full charge can be gotten out of the session. Other than that we were overall quite happy with our stay!