Joslyn, the representative for Angelica Garcilazo State Farm ​…read moreIns. Company really took the time to help me with my insurance concerns. I appreciated her professionalism and knowledge.

My experience was disappointing because of how unprofessional the office atmosphere felt…read more While I was there, I could clearly hear a staff member, Angelica, having what sounded like a work-related conversation with a coworker over the phone. The conversation was loud enough for customers to hear, and the way she spoke to the other employee came across as reprimanding, disrespectful, and unnecessarily harsh. It made the entire office uncomfortable. It seemed like the rest of the staff was trying to carry on as if nothing was happening, but it was difficult to ignore. As a customer, I don't expect to witness internal workplace conflicts while I'm conducting business. It gave me little confidence in the professionalism of the office, especially knowing customers were being exposed to conversations that should have been handled privately. I work in customer service myself, and I understand that difficult situations happen. However, there's a professional way to address coworkers, regardless of the circumstances. The interaction I overheard came across as mean-spirited and inappropriate for a workplace, especially in front of customers. Ironically, the rest of the staff was wonderful. They were friendly, professional, and made the experience much better despite the uncomfortable atmosphere. They deserve recognition for maintaining their composure. I also want to be fair and say this company has otherwise provided good service for me in the past, which is why this experience was so surprising. Unfortunately, this interaction left a lasting negative impression. Angelica, I hope you reflect on how your behavior affects both your coworkers and your customers. Professionalism and respect matter

I switched over to state farm about a year ago now, thanks to Raquel De Luna and I could not be…read morehappier!! She introduced and offered the services to my family and I . I am very thankful for all of the information/help that Raquel has passed on to me and the importance of being properly insured, not only with our vehicles but with life insurance. Not until we hear it from such a wonderful, experienced, knowledgeable, and passionate person on what she does we realize the importance of having the proper coverage. Thank you Raquel for all you do for us your clients and for making us feel safe!

You can email Evelia or her staff and they do not respond. They only time they reach out is when…read moreyou are renewal time. They are the worst insurance company around. If you like customer service stay clear of this office.

I've had State Farm for over 40 years, and my rates keep rising, despite no claims in the last 4…read moreyears (and no home claims ever). So, I did something new -- and I got a recommendation from a person on Nextdoor to try John Marino. He's fast on quotes, smart, and he got me a new quote from Erie Insurance on my home, 2 cars, and I even added a personal liability insurance --all this and still less expensive than SF. I'm still amazed at how I added more coverages and am still under the cost of my previous policies (plus added liability). Erie is rated A+ on AM Best -- but they don't have the big advertising budget of other insurances and they only insure in 11 states. So, if you, like me, need an insurance genius to help you figure out your insurance, John is your person! I have to say that if I had apples to apples my insurance, I would have saved $900 but I still saved $400, while adding a ton of extra cool riders to my home & auto and adding the umbrella policy. John Marino also sells other insurances. Try him out! I went through around 4 insurance agents, before I got the recommendation to his company. Save yourself some time, and just go to John Marino now for a quote!

I have been with Nelson Insurance for a while now and I met them personally. They are GREAT to work…read morewith and they will give you honest help and give you the best insurance for your needs. Since they work with a bunch of insurance companies they were able to give me a better deal than if I had gone directly to the insurance company. Call them and let them help you!

State Farm has taken great care of us, especially with claims. They took a terrible, scary…read moresituation and made it as easy as they could. They sent me a $600 check for new carseats the same day I called after I was T-boned, and I was in a rental car and things taken care of immediately. You pay for what you get, and I am glad we never skimped on insurance. The agency is always helpful and forthcoming. I don't see us ever switching.

I've been using Pat as my insurance agent for multiple products for years (Home, car, scooter,…read morejewelry, etc.). His office has been great about quickly responding to any inquiries, questions, or claims. We recently had a claim in which our vehicle was involved in a collision. He referred us to several reputable body shops in the area, put us in touch with car rental agencies that the insurance also covered, and made sure to let us know that insurance would cover replacing the child safety car seats that were in the vehicle at the time of the collision. Pat always has service in mind, and is genuinely concerned for the well being of his clients.

Doug and his team do a great job going above and beyond. Quick to respond to texts, and did a great…read morejob handling everything during the recent storm.

Outstanding service of ALL in the office. I have worked with all of them. Recently I worked with…read moreLeah who was outstanding. The comradery in the office is excellent as well

My account assistant R. was very helpful during my auto claim. The process involved a lengthy…read moresubrogation. I'm not confident I could have resolved this without the help I received from R. at Alper. I'd recommend anyone solicit Alper for insurance coverage, I believe they provide much more experience and and expertise than if you solicit coverage directly from a carrier. Thanks again!

Dealing with this branch has taken years of my life. They have multiple workers that will all give…read moreyou a different answer to any question. They take zero accountability for any mistake they make. They don't know how to explain anything whatsoever! Dealing with this place has been the worst experience of my life. I get it you're a business that just wants our money, but you can at least pretend to care about people.

I was a member of this office before Mike even had it. Originally it was Bill. I was 16. I am now…read more50 and thanks to Susan Casteneda I am now with Progressive. Being honest the animosity I have for the office and Susan is through the roof. Glad you live in the neighborhood. I do not. I live easily 59 miles away. But I was loyal to this office. Being honest Bill was old school and all about his customers. He managed everything and would have never let a Susan come between that. When you speak with Susan you can tell she runs that office. I may be paying double and even possibly triple but know I'm not dealing with a Susan