I was off work on a weekday and in the midst of running a slew of errands, I decided to drop in to…read morethis new State Farm office. I didn't know if I needed to make an appointment or if I could just walk in but I decided what the hell? I entered this very clean and well organized office and was promptly greeted by an older woman who made me feel right at home. I informed her I was interested in getting a quote for my auto and home. The woman walked me over to another gal, Shirley, who politely introduced herself and was more than willing to put together some pricing for me upon my arrival. I thought, for sure, I would have to run home to get her some more info but with today's technology, I was able to pull up my current coverage right on my phone and give her some info so she could compare apples to apples. We went through our auto policies, my home owners policy and I let her give me a quote for life insurance, as well. Shirley and I found that we both use Yelp and started talking about different spots the other one needs to try. We had a nice meeting and she informed me they are collecting Toys for Tots in their office. That made me pretty happy to see! I left feeling like I knew a little more about my current policies as well as more knowledge about my insurance options than I ever knew before. Shirley answered all of my questions and explained things in a manner I could actually understand. They're quotes were better than what we're currently paying and after years of working with an insurance agent I have never even met in person, I definitely want to do business with this State Farm agent and his friendly and helpful staff. Looking forward to making the change over, dealing with some incredibly nice people and meeting Scott in person. Check these guys out and ask for Shirley...she's awesome and knows her stuff!

I had a condo policy with them, and I asked them to provide evidence of insurability for a new home…read morepurchase. I called and emailed over and over, and they never got back to me, almost causing me to lose the mortgage! Luckily, I was able to find a competent agency last-minute to save the mortgage. Even worse, they never canceled my condo insurance, which I just found out several months later! They cost me tons of money! Get insurance literally anywhere else. They will end up costing you way more in the long run!

I have had no negative experiences with State Farm Insurance or with working with Nikki, Allyssa or…read morejust recently with Kim my service agent contacts. Today I had called with questions regarding my policy and asked about certain changes. Kim researched my inquiry and called me with in the hour. I would definitely recommend her and her company & her team for their knowledge and experience in guiding me and explaining how the coverage I wanted adjusted would help for future issues, if they were to occur. KUDOS to you Kim, and thank you! Best Regards, Susan

The staff member provided what I needed right away. She was pleasant and efficient. She sent me a…read moretext cc of my current auto insurance coverage to use while renting a car.

Mike Fronztzak and Suzan Huizinga are by far some of the nicest and most helpful people I've ever…read morehad the pleasure of doing business. I had a very in depth issue with farmers insurance that took multiple days of phone calls and emails to resolve. They went above and beyond expectations. I can't say enough good things about this agency and their staff. Thank you!!

By default, I was with Forest for a long time.. I was on my parents' plan (back when they went by…read moreanother name) and as an adult stayed with Forest. My parents left forest awhile ago. They were unsatisfied with how much they were paying and their rude agent. I had little, but generally very pleasant interactions with my agent until recently. When I needed to drop my ex and his car off of my plan, they would not help me. My ex would not sign the documents needed to get off of the plan and Forest said there was nothing they could do. Not their fault, I agree. But curious, I inquired with another company. According to my new agent (Country) there are ways around this situation but they were not willing to help me. I assume this is because I wasn't worth their time, with my small insurance plans. So I stopped paying for my car coverage and was dropped from the plan. Not an issue, we all move on, right? Wrong. After I canceled my Home insurance, and submitted my Quit Claim Deed to show that my ex no longer owned my home, Forest sent me my refund check with his name on it! I assume this was to intentionally cause me more headache, luckily, I was able to cash the check with ease and deposit it back into my escrow account. Truth be told, I have much more coverage needs coming soon and I am absolutely ecstatic that it won't be through Forest Agency.

This year, State Farm raised my homeowners insurance premium 23%. Prior year 21%. That is 49% in…read morejust two years! In just five years my premium increased 212% - more than doubled. Further, this office was impossible to deal with. I wanted to get a copy of my full policy and they were unable (or unwilling) to do that simple request.

Thanks so much to Liz for all of your efforts in the process of finding the right car rental and…read moreour claim. Very much appreciated.

I was helped by Jessica who provided ourstanding service. She answered all my questions It was a…read moregreat experience

The same young lady has been working there for years and she's great!!! My only downfall is I went…read moreto get my sticker and tried to pay with credit card and they don't take them, I went there for convenience but was frustrated by this. I think they need to change that policy.

Usually, the people here are really nice and really awesome, I'm just really frustrated by the fact…read morethat I have come to this currency exchange multiple times this week for a sticker and each time they are closed. The first one I could understand was my fault, it was Labor Day... I should've thought about it. But why in the world are you guys closed on Wednesdays, went on your website and everywhere else and says that you guys are open... I literally took off work and drove all the way here just to meet a lock door... This is so annoying.

There are so many times in life when your insurance needs change and Chas is dedicated to following…read moreup with clients to make sure that they are receiving proper coverage. My husband and I had work done on our house, and Chas happened to call for our annual review. We realized the replacement value of our house was understated in our coverage at the time. We had that updated, and my family has perfect protection from the unexpected. When you stop/call in, ask for Rachel. She is hysterical. One of the best producers out there!

Sad to say I can add even more bad service! About a year ago I called Chas to simply ask a…read morequestion about a claim. We had a sump pump leak. We decided not to run it through our insurance because the damage was less that our deductible - literally just a few hundred dollars. As we are now shopping for new Home Owners Insurance we find out that Chas counted my phone call as a Claim against my Homeowners!! A $0 Claim!!! Which is actually counted as a claim and causing us difficulty in getting new insurance. BEWARE BEWARE BEWARE The guy does not know what he is doing - it ought to be illegal!

I am a client. The service and advice TAKEESHA WADE of WADE BENEFIT SERVICES give my husband and I…read moreare superb. Anytime we have questions, she is right there for us with answers and advice. Her advice has been very helpful and financially beneficial. She is personal while taking care of every business need.