Ok, this has been going on for a long time and after YEARS of trying to deal with this incompetent…read morestaff, yes even the doctor, not being professional at all, I have to complain. I went into Nixons office in 2020 for kidney stones. Was scheduled for surgery and was told that I had to pay over $300 co-pay for the anesthesiologist prior to surgery? A stint was also inserted during the surgery. Office visit was 11/24 for post op and have the stint removed. I was told at the time that the surgery turned out to be not necessary due to the kidney stones location but would probably would have been at sometime...The skin had also grown over the stint and was painfully removed (without any medication. Ouch) Now we are done with the fun part. In 2022, I received a call from a credit agency saying that I was delinquent on a bill for $778.47 to them for the surgery. I have had Blue Cross/Blue Cross for over 30 years and have never had an issue with co-pays. I called the office and they said that they did all that they would and told me to deal with the Credit Agency. That was another issue. Not pleasant people. I refused to pay the extortion due to the fact I didn't owe it until 2024. For the sake of my credit score, I paid the ransom in full. $778.47 Fast forward to 2 weeks ago The same credit agency called me to say that I owed $365.55 due from the same procedure! 6 Years ago! Ok. Now I'm mad. Office says they changed their billing from in office to having Carson Tahoe do it. THEY HAVE NO RECORDS PRIOR TO 2023 ! BC/BS has no record of a claim for the surgery anywhere. He was/is in the group. The office is rude and unhelpful when they do answer. BC/BS says they will still pay it if the claim is sent. I cannot give this Office a passing grade on anything. From the "Doctor" to Abby, the self proclaimed "Lead" of she doesn't know what, are terrible and rude. I suggested that I could come into the office to show the information I have and we could discuss it. Abby said that would be considered a "threat" if I went there. I stated I would not come and that I didn't threaten anyone and that I was again being blackmailed, this time for $346.55, I stated that I am going to stand up for my principles and defy their incompetence, limitations and shortcomings. I wouldn't recommend them for anything. If I could give a "0", I would.

Changed to a new urologist because of his poor treatment, arrogance and demeaning attitude. Did…read morenot have my husband's best interest. Changed his report on my chart 3 times after questions about procedure. I am only giving 1 star because it won't let me post without

This doctor who going thru a horrible life-threatening experience almost killed me..he kept…read moreprescribing antibiotics for a UTI I never had...(76 rounds to be exact)....I caught C-Diff which nearly killed me...I had a viral infection which he never figured out...this man & his inability to see the truth nearly killed me..I am still financillay & physically recovering 5 years after the fact...SHAME on you for using me & my GOLDEN insuirance...:-((((((

My husband went to Dr. Chen for a biopsy on his prostate, and within the next day and 1/2 he was…read morein ICU (intensive care unit ) for an infection in his body that was caused by the procedure!!! He was in the hospital for over five days! We will not be going back to hear the results. What I would like to do instead , is send Dr. Chen this lovely bill that we have from the ICU visit.

I am a medical doctor with 50 years experience. I am prostate cancer survivor and have prostate…read moreenlargement. I have been under his supervision for over two years. He has tried to pressure me to perform a prostate biopsy because my PSA continued to rise. Prostate enlargement will elevate PSA. PSA does not reliably diagnose cancer. My annual Prostate MRIs never have shown any return of cancer. He never discussed starting me on medication to reduce the size of the prostate and to lower the PSA. Another Urologist immediately put me on finasteride and my PSA normalized. Nowadays doctors make much more money doing biopsies than office visits. That is the business of medicine. Two friends recently had prostate biopsies at the same clinic instead of a safe prostate MRI exam. Fortunately, neither biopsy showed cancer. However, one nearly died of sepsis from the biopsy and the other has MRSA prostatitis for the rest of his life. Both complications were completely avoidable.

This is a good and amazingly well educated - check his bio - urologist if he will actually see you…read more More likely, he will push you off to a physician assistant (PA), whose education and experience pales to his, like he did to me - but same cost per visit to you with most insurance plans. Basically, every time I saw him, his attitude was, 'why are you wasting my time, you could see a PA for this'. Before I moved to Reno from a larger town, I saw multiple urologists for the same reasons I saw Dr. McCormack (kidney stones), and none of them dismissed me or urged me to see at PA instead of them. Also, in the years I saw Dr. McCormack, he never once performed a DRE. I received DREs from prior doctors at a younger age annually. And annually from my new urologist in Carson City. Check the standard of care, this may not meet it? PS - Urology Nevada is horrible and worse than Dr. McCormack, of which he is a part and presumably a decisionmaker and part of management / ownership, so he has to take responsibility for the poor service of everyone who works for or with him here. See my separate review on Yelp and see all the horrible Yelp & Google reviews written by other patients. Also, you have to fight with the front desk every time because they will auto-book you with a PA instead of with Dr. McCormack for your next appointment. YMMV if you have other issues deemed more serious than a history of kidney stones, which may possibly be what he prefers due to being more lucrative or other reasons?

I have been seeing DR. Upton for a few years. Recently I have had multiple urinary problems that…read moreresulted in Surgery. Dr. Upton was there all along the way answering my questions and concerns. His pre and post operative care made a bad experience bearable for me. He and his office staff were effecient, great communicators, and personable.

Wow I was just informed that I wasn't allowed in while my husband had a procedure. Why wouldn't…read morethey say that when we had our consultation? And the receptionist or medical assistant that put him in the room was extremely rude. Glad I just paid you people $600 to be unprofessional. As a registered nurse, I'm appalled.

Terrible experience. I was referred here by my insurance, I guess I should have checked reviews. It…read moretook a month just to get an appointment. I arrived, did the normal paperwork, paid my deductible - all good up to this point. The nurse asked me some basic health questions, but none of the usual checks. Just how tall, my weight, that's it. I'm like, ok fine. Dr. Tam walks in, says hello. He has this totally disinterested look on his face. His assistant, a young lady, sits in the corner typing notes. Dr. Tam says, so what brings you here. Honestly it's a bit awkward talking about urinary issues with a young, female assistant in the room typing away as we talk, but again it's fine. He listens with this same uninterested look. I walk through symptoms and history, ask a few questions about medications. He's like yeah whatever you think might help. He's the Dr. here mind you. After about 5 to 10 min, he says we can take a urine test if you want. Clearly didn't seem to care one way or another. Then he gets up, shakes my hand and leaves. That's it. I ask the nurse if I'm supposed to leave a urine sample, she says yes, we do that and they walk me out. No follow up, no nothing. This visit cost $300 (my insurance is an HSA plan). Huge waste of time and money. Never again.

I've been a patient of urology Nevada for a couple of years, at Reno then Sparks, I was put on a…read moredrug to help my situation and for awhile it seemed to help, I've had bph for twenty years. I can honestly say as far as Urologist practice goes they're consistent with most. What I was looking for is cutting edge knowledge and ideas that help you to avoid unnecessary biopsies and surgery, but it seems my practitioner ( a PA) is trying to move me in that direction. My suggestion of a pca3 antigen, a pse or isopsa test were met with dismissal. My provider seemed shocked that I wasn't interested in a turp, having worked in healthcare myself for over 40 years the fact that turps are still being done is surprising to say the least . Apparently this practice is same old same old. I did like the Sparks location better which they're closing. The Kitzke location feels more impersonal, more like herding cattle. I was offered a feedback form to express this but it only directs you to a phone number that doesn't get answered. hmmmm......

Dr Suttle was extremely professional and took time to explain all of the recommended options when I…read morewas diagnosed with prostate cancer. Since caught early and a low level cancer, one choice was to actively monitor it, which at first seemed like a reasonable option. The thought of cancer inside of me weighed heavily so I changed my mind and opted for surgery. Dr Suttle answered all questions and concerns describing the procedure along with risks and side affects. It's been about six weeks since surgery and everything went smoothly with no complications! Still dealing with some minor side affects but nothing serious. I think Reno is lucky to have Dr Suttle, an excellent and experienced urologist. If you need to see a urologist for any reason I highly recommend Dr Timothy Suttle.

Very professional resolved my bladder infection. I had previously gone to Renown Urgent Care 4…read moretimes was never referred to a board certified urologist and my condition worsened

Came her back on November 15th last year for the DH…read more. I've brought him to all of his appointments. It's always very busy and the staff seem to know the routine. He will have to make a decision later on testing. Dr. Derick Glazier was the attending physician assistant and was professional.

Wait time was a bit too long, other than that they do a great job. This is my third time at this…read moreplace.

I have been a client/customer of this practice fir about a year now and I'm a big supporter of it…read more There are typically three receptionists at the front desk so checking in is pretty quick and efficient. My assigned physician is Dr. Christopher Tam, who I find to be a very impressive young man. He's very friendly, listens well and I trust his recommendations implicitly. I try to secure early appointments and I am usually seen well before my appointment time. I would recommend this practice for anyone needing this line of medical service.

Between not getting ANY instruction on a kidney stent string placement, which led to prematurely…read morebeing yanked out with over $150k in total complications, and the unprofessionalism from Eric Johnson in their billing department, I will NEVER use their services again. Save yourself a lot of grief and find a different practice. I would give a ZERO if I could.