Dr Grady is still the best. But minus 1 star (should be 2) for the awful support staff. You are on hold forever if you call (11 minutes today before I was sent me to general voicemail). There is no way to leave a message for your specific doctor. Callbacks happen by end of day, but resolution inevitably rolls into day 2. Infuriating. Happened more than once. Some attitude as well. Very unprofessional. read more

I had two appointments with Dr. Grady, and both left me wondering why I had been referred in the first place. My urogynecologist had recently performed a cystoscopy and found a couple of bladder cysts. She told me they did not appear serious but referred me for follow-up. I attended my appointment expecting to discuss those findings and understand the next steps. Instead, the visit lasted only a few minutes. Dr. Grady exchanged pleasantries, asked how I was doing, and then told me to return in six months. I left without understanding the purpose of my referral, whether the bladder findings required any further evaluation, or why a six-month follow-up was recommended. Later that same day, my primary care physician asked whether Dr. Grady had looked inside my bladder to evaluate the cysts. When I told her he had not, she seemed surprised. That made me even more confused about the purpose of the appointment. As a disabled patient, attending specialist appointments requires transportation coordination and significant effort. I made the trip believing the appointment would answer important medical questions. Instead, I left feeling that my concerns had not been addressed and that my time had not been respected. My criticism is not that the appointment was brief. A brief appointment can still be excellent if the doctor explains the diagnosis, the purpose of the visit, and the treatment plan. Unfortunately, I received very little explanation, and I left with more questions than answers. Based on my experience, I cannot recommend Dr. Grady because I did not feel informed, listened to, or given a clear understanding of my care. read more

Dr Grady is great! However, the front office's Stephanie is horrible and incompetent. I had a urine test done and had some questions about the result. I called the office and talked to Stephanie about my concerns. She was supposed to contact Dr. Grady and get back with me. Nothing for weeks! Then my appoint is approaching and she called me this morning. I asked her about the concerns I have with the urine test results and her response: are you sure you talked to me??? FYI, I am sure! I even marked on my calendar! Instead of admitting she forgot, she started to slip and slide and tried to get out of it. Very unprofessional! Even for the best doctors, the weakest link are the people working in the front office read more

Absolute best in caring for men's health. Provided care information to help me and offered sound advice. He listens and cares for his patients and truly appreciate his care. I highly recommend Dr. Grady. And please don't leave a negative review because you are pissed off about the support staff. Dr. Grady is wonderful and he has no control over the assignment of ancillary staff. read more

I had wonderful care from Dr. Grady. The problem seemed to be his office staff. Dr. Grady referred me for an MRI in November of 2023. The appointment was for early December. I had to reschedule for January 2025. In the meantime, my insurance carrier had changed, and when I went to have the MRI, the hospital wanted me to pay cash, as they were not covered by my new insurance. Beginning at 11am that day, I began to attempt to contact Dr. Grady's office. I left three voicemails that day. None were returned. I called and left two voicemails the next day. None were returned. I left a final voicemail on the third day, saying it was clear that the doctor and his office did not care to treat me any longer. I stated that if this was not the case, they should return my call. They did not. I sent a letter to Dr. Grady. He did not do me the courtesy of answering it - which means it was either opened and disregarded by his staff, or it was open and disregarded by the doctor himself. Either way, it's unacceptable. My primary physician referred me to a second urologist, who ordered an MRI. They discovered a lesion, which a biopsy confirmed was malignant. If Dr. Grady's office staff had returned my calls, perhaps it would have been caught earlier. But it seems that neither the doctor nor his staff care much either way. read more

Unfortunately, I did not have a good experience with Dr. Grady. I felt like he did not do a good job explaining what I could expect after my prostate surgery, and that he and his office were slow to respond when I subsequently had problems. The problems I had included a UTI that refused to go away despite multiple courses of antibiotics and constantly feeling like I needed to pee, which had a pretty negative impact on my quality of life for a year. I ultimately went to a different urologist to have a clean up surgery performed. read more

Where did he go? Left Sutter... he is the absolute best. I would follow him to the gates of...well to the gates of kidney stone hell... read more

Evertthing about Dr. Grady is wonderful. He is prompt, communicative, caring, compassionate, and knowledgeable. 10 stars!

Great doctor but horrible support staff. I'm tired of the incompetence. Literally the worst staff in S.F. They keep you on hold, can't provide any information from prior visits, and aren't helpful. So painful. Avoid if you can. read more

He scheduled an appointment to review my test results. During the appointment he realized he lost it and told me to wait for his call when he finds it. That was a month ago. I followed up with his office and he did not call me back. I only received multiple contacts from his office for the unpaid invoice for that visit, really? To this day I still haven't heard from him or anyone from his office, Perhaps contact California medical board next. read more

He switched practices & tried to get me to go to the new practice but he coneviently forgot to tell me that he's no longer in my network. When I called to make an appointment, I asked and the guy who answered said they'd just have to put in for approval. My insurance company said that's nuts. If he's out of network, they won't cover. I had to ask my primary care physician if grady's in my network & he told me he isn't so i gotta see a different doctor after wasting almost six months with grady and still no diagnosis. It took two phone calls and thirty minutes on hold to cancel my appointment and now I gotta start all over again. read more

Great personality. Very easy to talk to about any issue. He had many helpful suggestions.

Pleasant staff, Dr. was easy to talk with and staff was helpful. Felt very comfortable Two different phone numbers were listed for office and never having been to 45 Castro before, got lost when first got there. Left a couple of messages retort get information but no return call. It was approx 3 weeks before had an answer. read more

He practices medicine with a level of compassion that is beyond compare when you can get an appointment. Unfortunately, the better the doctor, the harder it is to get an appointment. The wait between scheduled appointment and the time you are seen is not very long and he spends ample amount of time exploring what your medical issue might be. However, don't expect to get a same-day appointment. The minute you notice problems with your urinary tract, set it up. read more

I highly recommend Dr. Grady. He is very patient and he takes the time to listen to you and talk to you about the treatment plan and options that are available to you. I was referred to Dr. Grady and was lucky enough to get on his very busy schedule. read more

dr. grady is fine but his office staff was horrible. i had no problem doing video appointment during the covid-19 times, but when i needed an in office appointment they were awful. i was in pain for weeks when i called them, telling them that i needed an appointment as soon as possible. they gave me an appointment 5 weeks later. i was hurting the entire five weeks but i told myself dr, grady is a good doctor so i waited. the day before b my appointment they called me and canceled and said the next appointment was 3 weeks. i moved on. read more

I would say Brian is the best doctor I went to. I had an issue that kept returning, and went to several doctors who were clueless, then I got to Brian. He listened, gave me solutions, and was just great. read more

My 90 year old mother found Dr. Grady to be warm and attentive. It is rare she raves about an experience with a physician, but she felt heard, and acknowledged and treated with dignity and respect. read more

I have known Drs. Grady and Hernandez for many years now and they are ABOVE and BEYOND EXCELLENT! Have both saved my life on multiple occasions. I drive for miles now to see them. read more

Dr. Grady has got to have one of the best bed manners for a doctor that I have ever seen (and for a doctor in his specialty that is extremely important). After being helped by his awesome office staff (which from my experience can be as important as the doctors themselves) I was sent into a room to wait for him to arrive. As any patient would I have to admit had a little pre-doctor anxiety. As soon as he walked in and had a few minutes to chat about my decision I was amazed on how nice and welcoming he is. So many topics that I had honestly been embarrassed to discuss came flowing out which only helped explain my situation better with more clarity. His knowledge, personality, and office staff diligence are some of the best reasons to see him. Whenever I think of urology, his name will be the first one for me to recommend to my friends and colleagues! read more

I cannot recommend Dr. Brady highly enough. Excellent in every respect.

Dr;. Grady just performed what is now my third laser turp of my prostate in 12 years. He performed the surgery at 10:00 a.m. yesterday at Seton Hospital in Daly City with an outstanding anesthesiologist and four excellent surgical nurses, and within seconds my general anesthesia took effect, and the next thing that I knew I awoke at 11:30 a.m. in recovery with a three way catheter flushing two 2.5 L bags of sterile saline solution to make sure that there were no clots in the catheter. Dr. Grady came by and went over all that I should do, especially drinking many quarts of water day and night to keep any clot from forming. I was released by 12:30 p.m. By my second day today, my urine is barely light pink and I am doing fantastically. I can't believe how professional his team and setting was, a huge improvement from the "old Seton" where I had two prior surgeries performed. As Dr. Grady said, you must use a urologist who has done thousands of these laser turp surgeries to get the best results, and I am so pleased that I chose him again. read more

Dr. Grady has been my husband's urologist for years. He is very smart, friendly and compassionate. My husband is severely disabled and has had many UTIs & other infections that have led to frequent hospitalization and even seizures that could kill him. Dr. Grady gets part of the credit for helping keep my husband alive this long. Dr. G. always visits my husband in the hospital. He has come up with a new treatment for my husband's catheter clogging problem that is working so far. I always talk to his assistant Tracy who stays on top of the situation. Only reason I'm not giving him 5 stars is that it took a few weeks once to get answers on that problem but we did get the new med during an office visit. He also helped me when I had some urinary issues. He stays in close touch with my husband's PCP who in turn calls on the infectious disease specialist, gastroenterologist, and any specialist needed, so he's a good team player. You can tell him confidential things about your private parts and he is supportive. His partner is chief of urology at Seton and knows my husband's case when Dr. G. is out. read more

i'm writing this review in hops of saving someone from my experience. i have urine retention problem. he gave me meds. that made it worse to the point i wasn't able to eliminate anything. called the office about it, he wasn't available would give a message. they were not very concerned, or interested. he never got the message because he went home sick - that's what they said. why didn't they let me know that, i had to call to find out when he was going to call that was 3:00. meanwhile i'm getting sick, swollen up all puffed up from urine retention, also have kidney disease. asked for another medication, when he said there were several. well the next day i heard nothing from anyone there, not the office or doctor. so, i called my primary care doc, and they said yes they have had problems and complaints about this doctor, so he gave me another one; cancelled my coming appointment with him and tests. read more

Physician very personable, kind, and probably knowledgable. Unfortunately, if something goes wrong with your treatment, don't expect to reach him. I spent the day calling his office and here were my options: 1. Press __ to leave a voice mail to make an appt. ("the mail box was full"). 2. Call between 1130 and 145 and the answering service answered. 3 Left a message at 10 a.m with the General Mail box with my cell number and a full explanation of the reason I called.. 4. Finally at 430, called and pressed the "if you're a physician, or calling from a physician's office" option. They did not have my earlier message I asked the office assistant to ask Dr. Grady to call me. Gave my cell number again, explained the reason for my call, and now it's the evening, and I have heard nothing. As I'm writing this I see other complains about trying to contact the physician. The practice needs to improve the skills of the office staff. It makes all the difference to the reputation of the physician. read more