I attended an appointment with my elderly father 2 months ago. No issues with services provided. At the appointment we had concerns about my fathers insurance. The nurse advised us to contact the office and speak with Felicia, if we received a bill and there were any insurance issues. However, when we received this bill, I contacted the office on behalf of my father and asked to speak with Felicia. The call disconnected, so I proceeded to call the office back. The call went to voicemail, so I decided to wait to call back until the next business day. I then noticed that I was receiving back to back phone calls from a number I was unfamiliar with. I then texted the number to ask who it was since I do not answer calls I don't know. My phone is also on do not disturb during the hours I am at work, so all of the calls go straight to voicemail. I quickly realize the caller ID said "Felicia G*****" which was who I was trying to reach at Peterson Orthopedics. She began to harass me through text message from her personal cell phone thinking I was someone she knew. Why she thought this? I have no clue. My concern is how uncomfortable and unsettling this experience was for me as well as being highly unprofessional. I then received a phone call from Peterson Orthopedics the following morning around 9 AM. Again, my phone is on do not disturb as I am at work. No voicemail was left and only my fathers information is saved in their database as he is the patient, so I knew it was Felicia still attempting to harass me. I called the office back and spoke with Christa, requesting to speak with the office manager, whose name appears to be Joyce. I was notified that she is out of office, so I was transferred to her voicemail. I left a voicemail to have my call returned regarding my concerns on 10/26. I have yet to hear back. Later that afternoon, I received another phone call from Felicia's personal phone. I decided to answer the call, but she continued to harass me and clearly stated "I have already explained the situation to my office manager and she isn't concerned about this, but she'll call you back when she can." I hung up the phone call and received multiple harassing text messages from Felicia for several days and will be seeing corrective action taken all the way through. However, I feel that people, especially potential and current patients, should be aware of the violation of privacy and harassment that is taking place within this office. It is extremely unprofessional and concerning. read more