Brian is professional, knowledgeable, skillful, does great work and is a genuinely nice guy. Brand new Bosch 800 dishwasher (from Home Depot and installed by their contract installers just three days ago) did not work (detergent didn't dissolve, dishes not cleaned, etc.). Contacted Bosch (after Home Depot would not do anything) which got us in touch with Brian (the authorized Bosch service person in our area). Long story short, Brian quickly identified the problem (an installation issue). In addition, he also corrected some initial installation deficiencies and properly "re-installed" the dishwasher. He was super careful and precise. We have worked with various repair people over the years and by far, Brian is the best in all respects. Great attitude and great work -- a perfect combination. I see some negative Yelp reviews but they shouldn't cast your expectations in a negative light. Our experience was, without exception, an incredibly good one. Thank you Brian! read more

I thought Brian was a good guy when he came to fix my refrigerator. Now 400$ later, it still does not work. He has blocked my calls, his mailbox is full, and he is ghosting me. Not fair. I hired him in good faith, am an old lady, and trying to survive in Covid time. Who do you call? I got screwed. No stars.... or maybe one for fooling me that you were going to finish the job. read more

Wish I had researched Brain's before trying to do business with him. If a zero star was an option that's what I would have chosen. I'm confused how he's stayed in business for 15 years! We have made three appointments with Brain's Appliance Repair the first time he was sick, and the last two times he was a no call no show. I called Home Depot protection plan, and I filed a complaint against this company, I also informed the protection plan that Whirlpool needs to research these companies before contracting them out. If only they would read these reviews they would know he never shows up or calls so we're waiting around for 10 hours for him to show up with no courtesy call saying he wouldn't be here. Bad business all the way around. Will be warning others not to waste their time. read more

We used this company a couple of times some years ago and all was good but that was then. We needed an appliance repair and found it impossible to get any response to multiple phone and text calls and emails, as others said the voicemail box is permanently full; almost appears as if they are not in business. read more

We called Brian's to repair a dishwasher, he came by and looked it over, and said he needed to order some parts he didn't have, and would we authorize the repair at $200+. He billed us for the parts and the original service call, which we paid, but then he never showed up to complete the repair. We ended up having to contact another appliance repair, who also needed to order the same parts, they did, and as soon as it came in, they contacted us, and came back and completed the repair, then billed us. We ended up paying twice for the repair. We have never heard back from Brian's to this day. Would not recommend him, and would never use him again. read more

This company is incredible, and I don't mean in a good way. First, they charge us $68.50 just to show up and tell us our refrigerator needed a new main LED light. Second, they quote us $228.89 for the new light, which is about the size of a postcard. I found the item on Amazon for $74.00 with free shipping. We installed the new light ourselves. Third, they charge us a 5% late fee after only 15 days. Fourth, they were going to charge an additional $5.00 when I telephoned them to pay the bill with a credit card. I mailed them a check. We will never do business with this company again, and suggest you don't either either. read more

June 27, 2019: Our dishwasher controls stopped functioning, so I called Brian's Appliance Repair for a check-up. He determined after checking with the manufacturer that the control panel part needed was no longer available, and the machine no longer fixable (it was ~20 years old). At that visit, when we asked, Brian analyzed and fixed a problem we were having with the meat keeper in our refrigerator. July 9, 2019:We ordered a new dishwasher and Brian picked it up and installed it for us, and hauled away the old one. August 1, 2019: So far so good, problems solved as far as the dishwasher installation is concerned. There was a small problem with bill payment: I'd planned to give Brian a check for his first assessment visit when he did the installation but he said, no, you can pay all at once for that and this visit together. But he didn't tell his office manager, who sent me a $6.79 late charge a week after cashing my check. Not fair, but I paid the late charge anyway. I knocked off one star for the office non-communication issue. read more

I had a washing machine that needed repair. I called his office and spoke to a young woman who I believe is his daughter. I tried to get a hold of Brian the owner and actual technician about a half dozen times to see if you had come out to inspect the washer and what he had found. He did not return any of my calls. I was told my washing machine was fixed, however when I came home it was still broken and there were two piles of very wet laundry on the floor with water all over the place. I believe he tried the washer and realize it still wasn't working and simply thru the clothes on the ground. I would avoid using this company as they are unreliable, unprofessional, and I would not feel safe having them in my home on attended. read more

Spoke to a gal, set up appointment between 12:00 and 2:00. Finally showed up at 5:15..No call to me to let me know he would be late.. Couldn't get the part to fix my Fridge, so after 3 weeks, I just went out and bought another fridge.. I'll deal with Home Depoe and the manufacture,, But I DO NOT RECOMMEND THIS COMPANY FOR REPAIRS...GOOD LUCK... read more

Our new LG washer was delivered and installed with a damaged drain hose that leaked water during the first wash cycle. LG authorized warranty work through Brian's Appliance Repair. I sent five emails, five text messages and left two voicemail messages over the span of a week. No response. Nothing. read more

Terrible. Needed warranty repair so went to the manufacturer's website and scheduled an appointment online. "Laya" texted me (never told me her name in the text, found that out later) that they aren't available then and - without waiting to see if her proposed time would work - went ahead and rescheduled me and I received a confirmation for an appointment I'd never approved! Called this out immediately as I work from home and had specifically said I needed a morning appointment as I work from home and am not available in afternoons and she just kept putting me in for different dates/times in the system that weren't in the morning, again without my approval, then had the nerve to say that they "don't hear from Maytag, they just get a notification for a service call" - which is the dumbest thing I've ever heard as the ONLY way they got my info is because I scheduled through Maytag's website!!! After about 10 texts she finally says they will find out if a tech can come right at 11am and....never confirms, just repeats over and over that I - the customer! - would need to call Whirlpool (who owns Maytag) if I have a problem with the scheduling system. Um, no, if they are telling customers incorrect availability for YOUR company, you don't tell the CUSTOMER to fix it!!! How incredibly tacky!! I left my home office for a few minutes to find out there was a missed call - but no voicemail (wtf?) from them. Then she - Laya - emails me finally telling me her name and getting more defensive but says that "email is better than text" and then CONFIRMS THE TECH WILL BE AT MY HOUSE AT 11AM the next day - the original time I'd requested online. Again, wtf! Whatever, we need our fridge repaired, so I confirmed via email that this time would work, and no acknowledgment from her at all. In my email I'd also - as I had in my original service request - asked that they please have a tech call/text when they were on their way since we don't have a doorbell and also offered to send the confirmation of purchase along with pictures of the problem so they'd have that in advance. No word. Then best of all, I waited in my front room for an HOUR while these folks did not even show up that day. No call, no response to my email asking where they were, and a day later, my husband leaves them a message as well this morning during business hours and they still haven't bothered to return our calls or emails. As we see from other reviews, we were not the first customers of theirs who they have screwed over. We have now filed a complaint with Whirlpool/Maytag against this company while - in the meantime - we still are trying to figure out how to get our refrigerator (that is still under warranty) repaired by a company that is actually professional enough to show up when they say they will and not pass the buck to the customer to resolve their scheduling issues. UPDATE: Laya called my husband back (still never responded to me) and acted like she didn't know our situation. I was in my office at the time at home and he put the call on speaker and as soon as I got on the phone and confronted her that she very well did know who we were and had texted & emailed me, she then admitted knowing our situation, then refused to explain why she told us in writing they'd be there for the appt and no-showed. She then said we needed to call Whirlpool to schedule - ironic since she said specifically that we needed to schedule directly through her to avoid the scheduling problems from before. Still ignored me multiple times when I asked why she lied about them coming, then finally admits that she cancelled the appointment, STILL not telling us why she didn't notify us. We have reported them to the BBB, as this is really horrific treatment and to lie to a customer in writing should get her fired. These folks should NOT be running a business. read more

Had some appliance repair needs at our beach home. Asked the neighbors for advice, they recommended Brian's appliance repair and told me how fair they thought that he was. I called Brian who was on his way to a nearby job and was able to stop that day. He stopped by, analyzed my problems (there were several), ordered the parts, and returned a few days later to complete the job. Excellent Service. Excellent prices. Strongly recommend. read more

The rather surly repairman, Brian, came out after three days wait, seemed confused by my refrigerator's arrangement of systems, "repaired" it and left. There was no change in the way my fridge worked. I called him, waited another four days for him to come out. He again "fixed" it, and again there was no change. After this he refused to take or return my calls. I called another appliance repair store, who sent out a technician the very next morning who found and fixed the problem in no time. I cannot recommend Brian at all. read more

At a friend's recommendation, I called Brian more than a month and a half ago requesting service but didn't hear back. I called a couple more times over the next week and finally got ahold of him. When his tech came out, he diagnosed the problem and said he'd order the part and get back to me in a few days. After more than a week, I called again to see what the status was, and he finally came out to install the part only to discover he had the wrong part. He said he'd be back in an hour or so with the right part. That was more than three weeks ago, and I have heard absolutely nothing from him. I have left several messages and have now chosen to use another appliance repair service. Thankfully, I have not paid Brian a cent yet, and if he has the nerve to send a bill, I will certainly not be paying it. The only reason I let the drama drag on this long is because I had another washing machine within easy reach. I certainly could not have gone this long without clean laundry otherwise! I am a patient person and have never submitted a negative review before, but this has been ridiculous!!! read more