I really hate to give Roy a one star review, but it's time for him to hang it up. I recently took…read morein both of my trolling motors for some minor repairs. Now my salt water foot controlled Motorguide trolling motor is completely useless. I'm angry enough to take him to court! All that was wrong with it was the upper pedal-a $30 part I've replaced myself twice. When I picked it up the steering cables were (& still are) missing. Worse, he broke the circuit board in half. It's a part that cannot be replaced. He tried to pan it off like it had failed. This is what I get for being a nice guy, people sometimes mistake nice for idiots. The circuit boards did fail from excessive amp draw and melt due to poor connections. Mine shows no signs of that-it shows EVERY SIGN OF INCOMPETENCE, however. If he'd just told me the truth my review wouldn't be as bad, he'd probably get 2, possibly 3 stars. The fact that he's lying to me and that he isn't even attempting to make things right leaves me writing one of the most negative reviews I've ever written. His dishonest business practices are going to cost ME $1200-$2000. It's really sad to see someone once highly regarded take this direction. As of late it seems like I have a sign on my back that says "RIP ME OFF"!!! The only way I'll come back is with a summons.

I did not have experience with the service portion of this boating service/ supply shop, but they…read moredid order a needed part for us and it was the correct part. It took about 2 weeks to come in, which was during the Covid "quarantine" so that might have put delivery service behind, maybe. Friendly enough & my partner said to mention they now offer Zero turn motors and Shindiawa. Hopefully that will make sense to somebody

Recently I had some problems with my Mercury 175 Pro XS. Although it was still under warranty I was…read moremore than a little stressed out over it as we had a trip planned soon. To add to my stress the Pro XS engines are from Mercury's Racing Division and was skeptical if they were equipped (and trained) to diagnose and repair it. They did so flawlessly! I originally stopped in on Saturday and was greeted and written up by Jay ( parts advisor). He was extremely thorough in asking questions about the symptoms I was experiencing. He suggested I call Abriel the service manager Monday in case he needed more info Abriel did a great job getting me in the shop after a few days (explaining that there were others ahead of me), but he did keep me informed even though my boat hadn't been looked at yet. The fact that he called me instead of me worrying & having to call him to get a status update is EXACTLY HOW IT SHOULD BE DONE! That is true 5 star customer service excellence! Jay the parts consultant, Chuck ( the tech who worked on my engine & patiently answered all my stupid questions ) all delivered top notch courteous, professional service. I didn't buy my new engine there, but was treated like I had bought a fleet of them. Paul , the owner, has a FANTASTIC crew and should be very proud of their performance. Mercury sent me a survey about my experience and it was easy to "ace" it!!!

Could not have asked for a better dealership to go to! Coming here was worth the hour drive!…read moreSteven, our awesome sales rep, was so easy to talk to. He was full of knowledge, showed us so many different options, and was a pleasure to work with. The rest of the staff was just as great! Everyone was kind, courteous and respectful. We will definitely be back in the future.

Ronnie was a great service rep. Very helpful and courteous.got the job done right on Yamaha 150…read moreoutboard.

Fantastic customer service!!! I purchased a new 115 Yamaha SHO…read more I brought my boat in on Tuesday with no motor and all steering & controls ready to hook back up to the new motor. They bolted it all up and did the warranty activation the next day and had it ready to take back to jax at 3pm. I was in the water by 5.30 for the 1st 2 hrs of its break in period! Special thanks to Zac!! I love it so much I ordered another for my daughters boat!!! See ya'll next week after I get it derigged!!!

I like this place! They have a surprising selection of fishing tackle, hunting gear, guns…read more(including hand guns), misc sporting goods, and of course, boats! They're fishing boats are all top quality- Skeeter & Shearwater (Gambler) Bass Boats, Pathfinder & Shearwater bay boats, and G3 aluminum bass boats. They have a few nice pleasure boats too. Wide assortment of ATV's in all sizes. The staff is exceptional here! I don't think I've ever been here more than 5 minutes without at least being acknowledged-no matter how busy they were, even if I was looking at cheap stuff. I can't review the service department, as I have no experience with that, but I haven't heard anything negative either. The parts department has been very friendly & helpful on the few occasions I interacted with them The only reason I didn't rate McDuffie's 5 stars is due to my lack of experience with the the service department. That's a critical component when purchasing a $12,000 to $72,000 fishing boat! Having met the owner on several visits I have little doubt that it's run like the rest of his business- a tight ship! Yes, pun intended...

I bought a brand new nautique Paragon from Lake Area water sports for 400k, worked with Robbie…read morewhich is a super cool, no issue with the sales department. I also own a 2021 Malibu M240, being that I bought my Paragon from Lake Area Water sports I decided to try their service department out. Dropped my M240 off a month and a week before 4th of July, they said it would be no issue to get it done. I had them do warranty work and a full service. They charged me for some of the warranty work and charged me for the full service. I took a look at the oil when I got home and it smelled and looked like it hadn't been changed. I called them talked to service manager, said the work was done kick rocks, I told him I just bought a brand new 400k boat from you and he replied "so what" I took my boat immediately over to Tommys in Orlando. This is a side-by-side comparison of an oil change. You be the judge on if they actually changed my oil or not. BTW I paid over 600 bucks for the service. I personally would not have my boat serviced here.

These guys are absolute maggots. They took my deposit and even after I sent back the sales contract…read morethey told me the boat was no longer for sale - no warning!! I had booked a 3000 mile trip to complete the transaction and had to cancel everything. It was clear that when they got the seats back from the upholsterer they decided they wanted more money so they BROKE MY CONTRACT and relisted the boat. This is one shady organization!!!

I purchased 115 Suzuki to replace my Yamaha 70 and was very happy with my transaction. I found…read morethe staff to be very professional and knowledgeable. I felt they treated me very fairly and quickly corrected the small problems that popped up after this major boat modification. I also believe they gave me a fair price on my Yamaha.

I was looking for a little part that holds on the windshield of my Starcraft. It was turning out to…read morebe super hard to find and I am really good at tracking things like this down. During my search a link for them came up. I didn't have much hope, but figured it was worth a shot. So, I sent them a message. A very nice woman named Sarah Baker called me. I told her what I was looking for. She asked for a picture. I sent it and she contacted me letting me know they had a few of these around and had already mailed them to me. Needless to say, I was overjoyed with her response. I have a new go to place for my marine needs. I'd give them 10 stars if I could.