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    Brian's Flooring And Design

    2.0 (4 reviews)
    Open 9:00 am - 5:30 pm

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    8 months ago

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    4 years ago

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    9 years ago

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    8 years ago

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    Floor Coverings International Birmingham

    Floor Coverings International Birmingham

    (5 reviews)

    Very communicative from start to finish. John and Greg were 2 of the best installers I've seen…read more They went above and beyond on everything they did. This was our second job we've used them and will be our first call for the next time

    Okay! So I've had some very bad experiences with companies and their contractors coming into my…read morehome and leaving it in worse condition than when they came. But Believe Me when I tell you that THIS COMPANY does not play that!! We first met Kim who sent Bonnie (who are 2 of the sweetest women we have ever met) to measure the job and discuss our options. Then Rob the project manager contacted me about the job and Rob is no nonsense you will be satisfied type of guy.Their Integrity and Honesty are unmatched!! Now , they are priced a bit higher than others BUT" IF YOU WANT THE VERY BEST "and I mean THE VERY BEST FCI is the company for the job. They have this trio of installers Gregorio , John and Ivan that did over 1600 sq ft in 2 days!!!! And did a phenomenal job I mean PHENOMENAL!! No errors no damage moved all the furniture put it back together the right way cleaned up everything I couldn't even tell they were ever here!! I can't say enough Greatness about FCI and their professionalism!! YOU WILL BE SATISFIED! Period!! So if want a 100k dollar job for a quarter of the price FCI is the BEST company for the job!!!! The Trio Gregorio , John and Ivan with Rob at the helm are a definite Asset to a COMPLETELY SATISFIED CUSTOMER!! Don't ask for anyone else but these 4 men!! If you have to wait then wait. You will be soooo happy in the end.. Thank you FCI for a Stellar Performance and a Superb experience... Thank You! Thank you! Thank you!!!!!

    Carpet & Flooring Warehouse

    Carpet & Flooring Warehouse

    (3 reviews)

    Had engineered hardwoods installed, and Tracy and the team at Carpet Warehouse were excellent to…read morework with. From product sourcing, to measuring and quoting, to the expert advice we received from the team, we were very happy all-around. The entire process from initial inquiry to completed install was handled in just a couple of weeks. After getting quotes from three different companies, I went with Carpet Warehouse primarily because of the personal interactions I had with Tracy in the initial stages. She was patient with my questions, and really seemed to care about the work. It felt like a very personalized experience with down-to-earth people. Not sales-y at all. The installers were fantastic. Efficient, tidy, friendly and professional. Their operation was so self-contained, and didn't leave our house in total chaos. They showed attention to detail and pride in the work. The new floors look beautiful. Did I mention Carpet Warehouse provided the lowest quote out of the three I received? Icing on the cake.

    Bought a new home that needed new carpet, badly. Spoke with Tracy from Carpet Warehouse who came…read moreout right away for a quote. She was very friendly and knowledgeable. The prices seemed great for the selection so we scheduled for installation the following week. Installers that came were also friendly and did a great job overall. Had a couple little dings/scratches in the walls after they were done but they took care of them and were apologetic. We had our housewarming party the weekend after we had the carpet installed and we got multiple compliments on the carpet and people wanted to know what the carpet was because they liked it so much they'd like to install it also. 2 thumbs up and would recommend them!

    Empire Today

    Empire Today

    (13 reviews)

    Horrible customer service. They installed wrong carpet in some rooms. Used the wrong carpet in the…read moreclosets of the rooms they DID have correct carpet. Didn't the installers question this? No. They just put the carpet in wherever they wanted. Secondly,they didn't tack the carpet down on the stairs and it wasn't even. We won't talk about the mess they left either. This is Empire's error. Carpet was installed on 5/19. It's now 6/7 and I still don't know if they are and when they are going to fix it. I get a call and return it for 3 days straight. No return call. This was because a lady called to see if one of the installers left a tool at my house (two weeks after they were here). I did talk to another person who said he would look into it after I talked to my sales person and he came and took pictures. This was installation manager who I talked with when this first happened not to hear from him again for over two weeks. Not a peep. Then he calls and said he was going to come over today 6/7. It's well after 5pm. No call. Customer service has gone down the drain and this is a good example

    I had my floor installed in another state. I had an issue with something that installation team…read moredid. I notified Empire and somehow it came to the Birmingham location. KIM in customer service was absolutely amazing. She worked to get the issue resolved and kept be abreast of the progress. Hats off to KIM for amazing customer service. Also.....I am very satisfied with the flooring I got from Empire. It looks amazing. Thank you....and thank you KIM!!

    Brian's Flooring And Design - flooring - Updated September 2026

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