When i got my delivery there was a problem. I went to the store to ask what happen. Then the manager of the store and the costumer service wasnt very friendly. After i sent a complaint to the head office, Marwan contacted me and fix all the problem. He gave me the perfect service abd helped me to fix the problem without giving me any headache. Thank you Marwan read more

After getting the run around countless of times, being lied to, being told multiple different stories and excuses from several employess about something that I ordered, I Finally got some answers, and it turns out they sold me something they don't even have -- something that was guaranteed TWO-DAY shipping -- and is now suddenly "not even available." According to their cancellation policy, I am entitled to a full refund for an item that has not shipped. Since this item was never even in stock, I requested that the order be cancelled and that my money be refunded. Instead, I've had to deal with more delays, more runaround, conflicting information, and what feels like excuse after excuse just to get a simple cancellation processed. At this point, I'm absolutely appalled by how this has been handled. I'm disgusted with the level of incompetence and the complete lack of accountability. You sold me an item you apparently didn't even have, advertised TWO-DAY shipping, failed to deliver, and then made cancelling the order and getting my money back another ordeal. If this order is not cancelled and my full refund is not issued, I will be taking the matter further through the appropriate consumer protection channels regarding the misleading advertising and failure to follow your own cancellation policy. The Brick needs to do better. read more

Brick - the Brick cancellation policy - Furniture Stores Near Me - Lasalle, Quebec

I had a fridge delivered. The movers scratched my hard wood floor and then blamed me . They said my flooring should have been covered. I've had many heavy items delivered and moved several times and this is a first. read more

Je commande une machine à laver puis, une heure plus tard je retourne au magasin et fais changer le modèle. Les 2 secretaires passent une heure pour trouver la façon de faire cela. Je retourne chez moi. Une autre heure et on m'appelle. C'est fait. On vous envoie la laveuse que vous voulez. Pour faire court... j'ai reçu la machine que je ne voulais pas. Je ne m'en suis aperçu que lorsque les livreurs étaient partis. Je suis allé au magasin pour me plaindre. Pas beaucoup de réaction. Ils avaient tous l'air indifférents à mon problème... je veux dire leur problème. Mon vendeur était absent. Il ne m'a même pas appelé pour s'excuser. Ce qu'il perd ? Je devais acheter un mobilier de chambre le mois prochain, un grand sofa en cuir et deux fauteuils ainsi qu'un frifidaire. J'irai donc chez Léon, à Cornwal ou pendant 30 ans j'ai été bien servi. Quand je pense que J'étais allé chez eux pour faire marcher le commerce local ! J'ai bien regretté. read more

In my 56 years this has to be the worst experience I have ever had with any company when it comes to customer service and return policies. I was denied a refund on a Washer/Dryer Riser because it was considered to be an unsealed package, even though their own employee cut the two packing straps. The box was not glued or taped, but simply held closed with the two white straps. The return policy does not apply in this case. When I picked up the item, it was secured with two white packing straps. The Brick employee cut these straps to allow me to verify the color. Although the box was never taped or sealed, it was considered an open package when I attempted to return it, and my refund request was denied. I find this policy outrageous, especially since the employee did not mention the return policy. To make things worse the supervisor Dev sat in his office literally 50 feet from me and the returns desk, refused to talk to me stating he was busy eating his lunch. Still waiting for some type of resolution to this matter. Their Return Policy If your product is still in its original sealed packaging, with the exception of As-Is products, special orders (MTO), or sleep accessories, we will return it for a full reselection credit or refund within 7 days of the original delivery or pickup. Once the product packaging has been removed or the product is in an open condition, with exceptions for mattresses/boxsprings and home décor accessories, we cannot offer refunds or reselections. If your product arrives in less than perfect condition, contact us within... read more

So today I had to return something at LaSalle location. I was treated with exceptional customer centric attitude by the Operations manager Mike Armanious. He resolved the issue which in some places would have been a different outcome. I then proceeded to purchase additional required items for my new condo. As well as another shout out to Josie the my new favorite sales agent and Cathy the office administration lady!! Thanks folks I shall return. read more

Brick - What a wonderful lady Josie is an asset and beyond. - Furniture Stores Near Me - Lasalle, Quebec

I purchase a sofa (100523COFRB), in september 2022 and I contacted Brick to have the cushion covers replaced since they are all worn (few months after I bought it), I only leave with my wife and we just casualy seat on it but all the time I contacted Brick I had a very crappy service and I really regret having done business with Brick... The answer I got from them was since I did not have purchase the warranty I could not be helped, even though I did not want it for free but wanted to purchase it either from them or somewhere else. I at least needed the minimum support or even recommendations; No support at all, all matters to them was to sell and do not care about customers afterward. I'll make sure that people are aware Bricks crappy service of it all over internet because that is not acceptable!!!!!! read more

Brick - Furniture Stores Near Me - Lasalle, Quebec

the worst customer service experience. liars arrogants and disrespectful. Don't try them. Avoid them. They care before they make the sell. After, they show their real ugly face. Pathetic read more

I walk in and i start looking around because i just bought a house and im looking for things that i might want to put in it like tvs, furniture, accessories. I had been in the store for about half an hour when the sales manages comes and asks me if i need anything, i said no because i was on the phone with my wife and checking prices or deals basically because we want affordable yet mice things. I told the man that i was comparing prices with other stores cause some prices are lower in other stores and he arrogantly says "go shop at those stores" so i gladly did. My budget was 35k for everything and this store just missed out on this big sale. Gladly i went to leon where i made an employee a bunch of commission money. Merry Christmas for the worlds worse brick. read more

I just had an 85 inch TV delivered late on a Friday afternoon. I plan to have it wall mounted but did not want to make any arrangements for that until the TV was delivered. I was told by the de4livery people that I only have 48 hours to check the TV works properly. when I pointed out that it would be impossible to have my handyman come and help unbox and install it over the weekend and requested he take the TV back he refused and told me to call the store who would give me an extension. The salesperson at the store told me that The Brick takes zero responsibility as to whether a very expensive item works or not. He reiterated that I have 48 hours to report damage from delivery and beyond that, tough luck I am on my own and he too refused to take back the TV. I purchased from The Brick rather than Amazon or any of a number of other companies selling the same item for about the same price because I expected some level of customer service. I don't think that ever in my life regretted a purchase as much as this and will certainly never purchase anything from them again ands try to make sure friends an relatives don't either. There are many other retailers out there I recommend choosing another. read more

worst service , worst furniture ever I have seen , customer service is very very bad ,they gives you wrong Info , I bought sofa from them and paid 180 $ for insurance and when we told them it's sinking they said we don't cover this we don't cover that we cover breakage , sorry sofa breakage is two pieces i have not heard mostly it's sinking issues in sofas so , if it's sinking they will not cover. In order to get benefit from insurance your sofa must be broken . Not recommended never buy from them. read more

Ordered a dresser in store and scheduled the delivery for Friday Jan 12th, recieved multiple confirmations about the delivery date AND the delivery window which was between 9:40-12:40. At 11:07 there's an update that it's already OUT FOR DELIVERY so I empty my old dresser and take it apart since I didn't have anyone to help me carry it to the street. Then closer to 12, almost at the END of my delivery window I get a call notifying me that the delivery is cancelled. Ive already torn apart and discarded my old dresser. I explain this to them and am told that they will try to get my delivery added on some point over the weekend so I'm not stuck without a dresser and that they would call back shortly. Radio silence for the rest of the day. Finally the following morning(today) I get a call saying they won't be able to deliver it until the following weekend even after explaining the situation they put me in. I also specified when I originally made the purchase that it needed to be this weekend because I go back to work after. Had I known it wasn't going to come this weekend I would've bought something somewhere else or even used if it meant I could organize it this weekend while I still have the time. Anyway, all this to say I'm now stuck without a dresser and no place to put my clothes and considering canceling the order all together and going somewhere else to buy it so at least I have it now. read more

My son has been in need of a new mattress for quite a while now. We decided to visit Brick to see if they had what we were looking for. They had plenty of cute and stylish home furniture, decor and lots of electronics. We were greeted by Leo Leblanc who helped us. He was not only helpful, but fun. He helped us get what we wanted within our budget. I would definitely shop with him again. Our purchase was quick and painless. We got delivery set up for two weeks out. We aren't in a hurry, but I do expect our delivery to be on time. Thanks, Leo! read more

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Do not shop at The Brick. I was pushed into a sale by a man at the Lasalle Montreal, Quebec store, and promised a delivery date. Not only did it not come when he said, when we went to see where our delivery was it was going to be another week and we had not been told this (in person or via e-mail) we only found out because we went ourselves. The customer service department wouldn't do anything for us, so we waited a week for our delivery and it all came in broken. They offered to send someone to fix it and give us $30... (there were scratches, dents etc things that can't just be fixed). We said no, please replace the furniture, and they did another week later and did not give us any compensation. The cherry on top of the cake was that Head Office replied to my negative review on Google saying they would love to reach out to me for compensation and they never did, and when I e-mailed them 6 times (cc'ing the Lasalle store as well) I did not hear and still have not heard from someone. Insanely poor customer service, I will not shop there again and I will make sure my friends and family doesn't either. read more

Worst purchasing experience of my life.. I don't want to talk about it. Everything that could have gone went wrong and the service wasn't responsive until I went to the store and got angry. Update: They forgot my order again and have postponed my delivery until at least December 24th. (Purchased October 26th). I'm still not sure I'll get any appliances by christmas.. I don't own a frigide, this is costing me well over a thousand dollars in unexpected costs. read more

I received great service from salesperson Kathy Z at The Brick in La Salle. She was very helpful, courteous and professional. Linda P read more

"Sell and never deliver" seems to be the motto of The Brick. I purchased a refrigerator and here it is THIRTY DAYS after purchase and it still isn't here. I have blown three separate days sitting around waiting for a delivery with promises from phone reps - after the 3 hour delivery window had come and gone - that "they'll be there today, they're just running late!" Only to find out the next day that that driver said he came by and no one was home. And of course, they didn't think to call. The best part is that when they reschedule, it's 10 days after that. What a cruel joke of a business this is. Avoid. I am charging back my credit card and going with someone else. Ended up going to Home Depot: A better selection of fridges at a better price, delivery was included and they did it the next day! Who knew they sold appliances? read more

WARNING!!!! Attention Potential Customers!!! My husband and I have been waiting over 2 months for our table. If you do not have months to wait consider going elsewhere. After many calls and emails there is still no firm date on when we will receive our table. After saving for over a year we were so excited to finally buy the table, so we am extremely disappointed. When asked when we will receive the table the company said they do not know and have no way of knowing. When we asked can we get our money back they told us that we would have to pay them around $500 for restocking fees. THIS FEELS LIKE STEALING!!! I've never dealt with the company that puts out great videos to entice you to buy their product and at the same time doesn't keep you in the loop and will make you pay for their miscommunication. Throughout the process, we never received an email or call from them about any delays or updates. They make you call them to check on the status of your item. If this is your dream table as it was mine, know that if you purchase it you may experience a nightmare. read more

They told me I would be able to pay the 2 piece of furniture I bought there within 12 months at my speed. I ended up paying everything before the 12 months (6 months in advance). But because I had not received the first invoice they charged me interests fees in every single invoice since the first one.... I was not aware of that. So they charge me like $100+ of interests fees. I called them twice they never did anything.. The financial service is handled by TD. read more

Please avoid this store as the sales manager* Marouane Yahiaoui* is extremely arrogant and rude and thinks he knows everything. Went to purchase 2 kitchen chairs, however one tag was incorrect, I saw the error, made the sales associate aware who went to his *Manager* he returns and says we aren't suppose to do this but we will honour the error and sell it for that price!! *Are not suppose to do this* now as a customer and a former retail employee I know you need to honour this error and also adjust another 10$ off the ticket price as per the Quebec pricing policy, this is where everything went south real quick, the sales manager came out of his office and began telling me i am wrong this is not the bricks policy, my response was I know it's a Quebec policy he refused numerous times to provide me his business card, when he finally did he had the nerve to ask me if I was happy now that I have it!! Over all , this so called manager needs some education in to the Quebec policies for the consumer rights and maybe so customer service classes, I've never felt so disrespected as a customer. I made it a point to stand my ground even if it was 10$, at this point it was to prove a point rather than save a buck!! However, Simon the regional director for the brick was awesome and completely understanding of the situation and told me that this issue will be dealt with. Store experience horrible however the problem resolution was amazing, thanks to Simon!! Matt read more

The reviews are all true. The lady that assisted me, if I can even say that was rude, pushy and condescending. I am from Ontario and I asked her to speak French with me and said if I want to learn I should just buy a dictionary. So rude. Then she's acting like I can't afford the mattresses because I thought $1000 was absurd when I KNOW they have cheaper ones. She seemed to be getting frustrated I didn't like anything. Maybe find a job in a cubicle so you don't need to talk to anyone. Or maybe the manager can train them on customer service? THEY SUCK. read more

Worst place to shop for furniture, super unprofessional staff , false promises. From Salesperson to Branch Managers , This store seem to be running with "Sell and never Deliver" principle. The Salesperson makes wrong promises , then the item never delivers , They just seem to be generating sales and nothing else. Customer service isn't cooperative, Ridiculous read more

Awful service! This store really sucks. Yeah, some prices are very low but it's not worth it! You wont receive your purchase, even if merchant says and swears that you will have it in the date exact. Run away from this store and never come back, keep your nerves safe. Staff is not polite. my rating is minus 5 stars read more

Never go back to this shit place!!the seller is a big cheat,he told me the bed with free installation ,but they charge me 210$for the installation!!!!!!becarefull everyone!! read more

They have decent furniture...nothing spectacular. I was there last week, and for some strange reason the prices listed on their websites are not the ones tagged to their products...they always leave the old price, even if it is higher than what is listed online. The delivery service is rather crappy, they say they will call you to confirm the date and time but they dont...one has to call and find out. I dont think Ill be going back again. read more

They delivered the wrong couch, called twice and went in person twice and the issue is still not resolved. Very disappointed! When I went in person I saw people standing around and not answering calls. Ridiculous! read more

Usually I shop at Brault & Martineau for all my home furniture and appliances, however each time I have a terrible experience. I went to the Brick for the first time and had the best experience ever, purchased my washer and dryer, got an amazing deal and received it the next day. I'd like to leave a positive feedback to the lady who helped us "Kathy" she was helpful, and honest about the products she was telling. She try and Up sell us, she gave us quality for our buck! Once again, thank you for such a great experience. read more

NEVER GO THERE. I have a very bad experience with Brick staff about reliability. I believe " they say and promise just to sell their merchandise and as soon as you did your purchase, problems start on after another and everyday you have a new surprise" I bought my home appliances for 9200$ on Sunday, jun 12th. when we wanted to buy the salesman offered us equal payment of 60 month with no interest. I asked him about our concern on delivery date on jun 25th and he said "no problem, it will be done on 25th and your gas stove get installed on jun 26th and you(buyer) should call the installation center just to confirm the hours". we did rely on this guy and made our purchase. The day after the STORY GET STARTED: at noon The sales man called us and said "my boss doesn't accept 60 month financing and he's saying it was a promotion of last week so you should pay it off in 36 mnth" I told him: 1- you as a salesman told me did promise 60 mnths. 2- it was written on you flyer what you did show us. 3- Most important :I have all my financing paper hand in where is confirmed 60 months allover. I told him it's fraud. After 1 hour he called said his boss accepted for 60 mnth. This morning another surprise: somebody tried to called me from delivery dept. yesterday and I returned her call today. The agent told me you have delivery date for jun 30th. I got frustrated and yell on her. she said that she tries to arrange it for 25th but not sure!!! I don't trust on Brick any more and I will cancel all extended warranty I bought for my appliances because 100% if i need service, I will hear a new surprise of their dishonest business. read more

They sell products it turns out they don't deliver and set delivery dates which they cancel without forenotice. Then when I call (multiple times) to get definitive info on delivery they pretend item is to be delivered by express post but somehow they can't provide the tracking number. read more

We are in the market for new everything...but priority right now is a bed set. After having a terrible customer service and just all around bad experience with economax we decided to shop around for excellent customer service first and deal with the price second. The Brick is NOT the place for excellent customer service...annoying? Yes. Very very very annoying but far from excellent. We were in the store for maybe 20 minutes total and were approached by over 15 different staff!!! Some might find that good customer service but here's how it kept going down "hi may i help you?" then us "yah we're looking around but came to find a bed set" seller of any area except the bed set area: "oh well that's over there" *points to section in far top right and turns away* ....it's actually pretty amusing to watch lol we figured out real quick that ur not welcome in any seller's area of expertise that ur not there that day to buy from...so if ur there to buy a bed like us...u best stay in the (limited selection) of bed sets they have because u'll be ushered over there fairly quickly anyways out of discomfort. Then there was the employee that insisted we had to have someone with us: "do u need help" us: "oh no thanks we're still just browsing" then again 2 minutes later then actually called someone to help us on the intercom!! We left the section we were in quickly to avoid another employee telling us where the bed set section was and left the store not finding anything that we cant find anywhere else feeling stressed at all the harassment. read more

The delivery system of this company is not working. After I insisted while purchasing a fridge and a stove that the assurance of a delivery date was a sine qua non condition for me to complete the purchase, I end up having to argue with their representatives for weeks. They do not even call when the delivery does not occur on the date they give you. I had to call three times before getting an answer as to why the delivery truck had not yet come. They then promised another delivery date. Surprise. Still no furniture. I am a lawyer and therefore know my rights, but I have never seen this. They do not call back and the manager does not even reply to his emails. It sounds like they are mistreating their customers on purpose. I have never been so disgusted in my life by any type of store whatsoever. read more

Will never buy anything from Brick again. Delivery service sucks. Customer service is incompetent. They delivered the same piece of incorrect furniture four times even though I called multiple times and was assured every time that the correct item was being delivered. I ended up going to their warehouse in Pointe-aux-Trembles to pick up the piece myself. Then on another item the delivery guy tried to tell me that the termite damage on a bed frame was normal and he wouldn't take it back. I had to wait an additional four days before they would exchange it for me. He also told me he would not assemble the furniture because he didn't know how even though the store said assembly was included. The second delivery guy would not assemble because he said he was too busy. Stay away from Brick. Nothing but a headache. read more

Awful business practice. I purchased a TV that came in with dead pixels so I called the main office and told them of the problem. They said they would exchange the TV for me. I went back to the store that same week to purchase another TV and some other items. The TV we wanted to purchase was listed at $832 with 10% off to $799, then a big sign saying 25% off special. When I asked the price they said $649. When I asked what the 25% off means I was told that $832 was already a good price and $649 was the best. I asked how they came up with that number and was told that it is 25% of the actual price (not listed) and the actual price was 25% more that $649. This was a Sony TV and when I checked sony.ca the actual retail price of the TV was $550!!! I was then told that I could purchase the TV now, they have a price match guarantee and black friday was coming up so I would almost certainly get money back, never mentioning that the price match does not apply to black friday sales. SCAM! The conversation then turned to the TV I just delivered which I said was getting exchanged. They said they wanted to look into the exchange and "discovered" that they cannot exchange it but could sell me a new TV for $200 more. They said they knew this would happen. Now I have wasted too many hours on the phone trying to sort this out and have resorted to dealing with Samsung directly for my warranty. So yesterday I get a call from the automated system saying they would be at my house this morning. I proceeded to call the Brick LaSalle who advised that they were picking up the TV, something we never discussed. I told them no, I want to work with Samsung before returning the TV. Now they are on the way to my house. Dealing with this location has been the worst customer experience, they do not care about you. Once they get you on the hook they will try to bleed you for every penny they can get. I wish I read these reviews before making my purchase. read more