Upon choosing insurance that would meet my needs, State Farm instantly became my top choice. They…read moreensured everything I required was accessible, tailored the process and financial aspects to fit my budget, and went above and beyond for me. I highly recommend them to anyone in need of insurance for any purpose.

Would you trust an agent who tampers with the mail of another business? My clothing store used to…read morebe located in the spot George Farah now occupies. A manufacturer mistakenly sent one of my orders to this location last week, and for some reason either George or one of his employees felt the need to.... -Open the box and unpackage one of EACH of the styles that was included inside (two of which were double bagged). -Damage a white blazer vest by getting ink spots on it, then ball it back up and throw it into the box -Unzip and try on one of the skirts -Remove the invoice that was attached to the front of the package The entire time, my phone number, name and business name were all on the UPS label as well as the invoice that they ripped off and removed from the package. For some reason, him and his staff had time to rummage through all of my merchandise, but yet they didn't have the time to either a) give me a call and let me know that they received my package by mistake, or b) call ups and have them take the package back. But wait! It gets worse... After getting the merchandise I had to return to their office today to retrieve the invoice they kept. I nicely mentioned what happened to the merchandise to George, who was extremely curt and dismissive. He lied and said the package had been in their office for "three weeks", when it only arrived on April 19th, which was a week ago. He was not apologetic in the least bit and was extremely rude. Now, I can understand them opening the box, or even opening one item, before realizing that the package wasn't meant for them. But the fact that one of each style was completely unpackaged is obvious and deliberate. And George's disrespectful attitude when confronted about the issue only served to drive that home. Would you trust someone who illegally tampers with someone elses mail, but doesn't bother to try and return the package to it's rightful owner? I know I wouldn't.

Seriously, all I can say is that this place truly delivers high-end customer service! Roman helped…read moreme and my mom get the best rate possible. He's always available, and on the rare occasions where he can't get back to me right away, he gets back to me A LOT faster than any other insurance company I've dealt with. Other companies I've used always either take days to respond or NEVER answers my calls. This local office is definitely the way to go. Thanks, Roman!

I called minutes before they closed and Rebecca was able to help me get the best quote. She made…read morethe process so easy and explained everything perfectly. She gave exceptional customer service! Definitely recommend!

Ok let me tell you 5 beep beeps I went to this company and…read moreMaria Guevara Was awesome quick friendly and customer service Amazing sauce ! She helped me out got me the best taste For my buck . I have been in customer service myself 30 years and treat people like you want to be treated And this girl was great I am definitely recommending this To my friends and familia . So keep up the good service when you call tell them MillieThe atomic comic sent ya God bless

Excellent service from My guy Steven he really helped me out with getting a good deal on a policy…read morefor my car.

Shopping for car insurance and Roman made it easy! I made it difficult for him but he worked…read morethrough it and was amazingly fast. Gave me an extremely low quote so wasn't sure if he was serious, turns out he was and he's now my insurance agent. Highly recommend him to anyone!

Mr Roman is very helpful and always there to help ,if you need any info or have questions on…read morepolicy's his the one .‍

I had several things to take care of--transfer of title, new tags, a no-op vehicle situation, and…read moremore--and this team handled everything like pros. The customer service was top-notch: warm, friendly, and incredibly efficient. I was expecting a long, frustrating process, but instead I was pleasantly surprised by how fast and smooth it all went. Every question I had was answered with patience, and I walked out feeling completely taken care of. Honestly, I'll never go back to a traditional DMV again if I can help it--this place was amazing.

Marissa provided amazing customer service and helped me fill out my registration in a quick and…read moreeasy manner. I will definitely be coming back and referring my loved ones!

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an…read moreeven more favorable insurance quote. Highly recommend

Angelica Delreal is a great insurance agent with a great attitude and professionalism…read more Greatly pleased with the experience.

this branch is misleading and extremely dishonest. i had 3 vehicles insured through this branch. 1…read morebecame non op due to an incident and when i called to inquire on my rates ( i currently pay 550 a month), i went back and forth with the rep that was helping me to see about lowering my rates while i decide to repair my truck or not. i requested it be placed on hold and non op and the rep stated that my rates would go up if i removed it, having additional vehicles help. she stated that she could adjust my est annual milage, reassign drivers on my policy etc a bunch of fluf that lowered my policy a few dollars. i logged onto all state and into my policy and discovered that every 6 months im paying up to 600 dollars. through the online app i was able to remove the truck and save 600 every 6 months. my policy lowered about 20%!!!!! i will be going through another company

Great customer service. Friendly, fast and efficient staff. They answered all my questions and were…read morevery helpful. Highly recommend this agency if you are looking in the Bakersfield area!

I been having farmers for over 12 years Jose Zepeda has been…read morethe best insurance agent i ever had. I recommend his services He also recommended me to bundle my insurances and save me alot of money. Thanks again

Great service, Jose Zepeda helped me with all my expectations. Thank you for all ur help and…read morewelcoming me to farmers!

I am updating my review for triple A specifically for Erin Sceales, who I had the displeasure of…read moreworking with in 2023 regarding an accident that I was involved in where the party she represented lied on record that I was at fault even though I had video proof they admitted to fault at the scene of the accident. Read my previous review for details of that experience. This is a review of how careless Erin and/or triple A was in closing the case. After paying me out for the damages their party caused, they sent a report to LexisNexis and failed to identify who was at fault (clearly not me). Fast forward to 2025, I received a letter from my current insurance provider stating i had a nonchargeable at fault accident because the report was incomplete. I called and worked with LexisNexis to dispute this and even they acted surprised an insurance company would make such a mistake to leave that information out on a report. This matters because the information on the report could have affected my eligibility and rates for car insurance for the several years that I was not aware of the incomplete report. It would not be hard for me to reach out to triple A directly to get an explaination on their carelessness. Stop messing with people's finances!

I've been an AAA member for almost 50 years, and this Bakersfield Office and its wonderful staff…read morehas reinforced my decision, since 1980! Brandon, was extremely patient and helpful with this disabled, senior citizen. He greeted me in the front lobby, because I was in too much pain to stand in line. This old car needs an overhaul!

I was recommended here by a friend of mine for renters insurance. Kern Insurance Associate's staff…read morewas friendly, helpful, and took the time to answer any questions I had regarding my policy. I would recommend Kern Insurance Associates to anyone who needs help with insurance! Especially, if your new to it, like I was! Thank you Kern Insurance Associates! I will be referring all of my friends and family.

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