We had a deeply disappointing experience here…read more We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress -- it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations.

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA…read more Repeated scheduling failures, "clerical errors," and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that "communication fell through the cracks" and no technician was available. I had to drag my screaming, kicking child, who didn't understand why he couldn't go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12-4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a "clerical error" had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a "waiver" rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child's nervous system will be treated as collateral damage of "clerical errors" and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

I went to Willow tree recovery for 60 days of inpatient treatment. I have let some time pass…read morebefore posting this review after being discharged. For the most part you're treated with care and respect overall. The clinical team is professional. The line staff do their job and they do as they're told by the owner. The case management and discharge process left a lot to be desired in my opinion. The beds need an upgrade the communication could be improved. They have a lot of caring people there but things get muddled up in the secrecy of the process. When I did voice my opinion it was evident who had all of the answers. Overall recommended

A first class facility with some of the best amenities that I have seen in this industry. The staff…read moreare professional and respectful. Effective recovery and great aftercare.

When in person, they're great. They answer your questions and really care about your overall health…read moreand mental wellbeing. However, they are pretty bad with their reception of calls and their response to medical questions. I had an issue that was ongoing and very scary for me. It was due to a birth control and I wanted answers about what I needed to do and if a different birth control would be better. The phone reception is awful and takes forever to get a hold of anyone. Then I was told several times my doctor or a nurse was going to call me back and I never got a call. This kind of back and forth went on for a week (after I was already experience this issue for 2 weeks). I don't like being treated like I don't matter and like my medical questions are just going to get pushed to the side. I really thought this would be my gyno for years to come but I may rethink that now.

It saddens me to have to leave this review - I was placed on…read morethe nexplannon. Everything went great until the first time it needed to be replaced. The incision was made too large for the replacement which caused an infection and the nexplannon to slip out. After this incident I still continued with my care through them. I had it placed in my other arm. It comes time to get it replaced again beginning March of this year. When replacing it they had informed me the one being replaced had migrated a bit. After the replacement I noticed you can see the nexplannon bulging through the skin (too close to the surface) with an ache ive never experienced. I called with my concern and after 3 calls back my answer was that this is normal and to take ibuprofen and Tylenol. I knew this wasnt right as this is now my 4th time having it placed. I work in healthcare myself and had one of our Nurse Practitioners take a look. She stated to make an appointment ASAP and get it out. I will not return to legacy as I have felt unheard and pushed to the side. I have made an appointment with Dr. Jensen in Salt Lake City to take over my care. Legacy please do better.

They could approve in every category. Scheduled an…read moreappointment confirmed a time and then watched people walk in of the street that received care before me .. Intake person in incompetent Staff didn't seem attentive or engaged After being over an hour delayed they left me in a room for another 30 min.. If this is modern medicine I can't do without it ....

If I could give zero stars I would. Very low effort, uneducated staff no urgency waited an hour…read morepast my appointed time to even be called to the back.

The moment doctor Crump walked in I felt comfort in his presence and in his smile. I don't…read moretypically enjoy having to visit the doctor or dentists office. Much like every other human, so it's an experience when you have to change your pcp. He is a professional in every sense of the word, and very easy going. Doctor Crump took the time to ask me about my upbringing, home life, aspirations, reason for my visit, etcetera. He isn't concerned with the amount of patients waiting. His main focus is to know his patients personally and to treat them to the best of his ability. I recommend him for everyone :) big and small.

Miss diagnosed multiple times and it cost me thousands of dollars just to find out I was fineread more