This place is a scam. They will charge your insurance even though they are not nurses . They don't help out with anything, having your family members lay down only and be told that if they have to use the restroom for anything to do it on a doggy pad. If you actually love your family don't leave them there. read more

[[HIGHLIGHT]]Diana lied about not having a supervisor on duty transferred me to John fake name I'm sure[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]And then Sheena who denies being the supervisor and then claims to be the supervisor they will kill your family here[[ENDHIGHLIGHT]] . Believe me !!!!!!' I know it's cheap but worth a life never !!!!!!!! they run the facility by themselves she states just the caretakers are there according to her . This facility leaves my uncle hungry , they lie about if he's there or not. [[HIGHLIGHT]]can NOT GET AHOLD of him no Mather how many times I call and I will post the call logs and BBB Review they drug their patients and have them sedated so your family cannot contact you and ask for help many times we've asked to bring him food and tbh don't allow it.[[ENDHIGHLIGHT]] Of course when someone calls they're upset they take your money and then make sure your family dies The 5 star review under me is with them his review isn't worth a cent ! He gets paid for you to bring your elderly there read more

If you don't care about your loved one send them here. Terrible workers and such a terrible place! These nurses don't care about their patients. How do you not notice someone's foot losing circulation for 48 hours. This place should be shut down! read more

do not allow your loved one to be admitted here!!! my father was admitted on a friday after 2 pm. drs did not even evaluate him until monday and he died on tuesday!! they did not follow the dnr and made my father suffer !! he died because they did not follow the previous doctors orders! facility is horribly unsanitary! there are species on the wall faces on the bed toilets are not clean. you hear patient screaming for help crying for water crying because they're hungry. how does a place like this even pass state regulations? the photos on their website are not accurate whatsoever the day that i arrived there was people smoking and doing drugs right outside their door! read more

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New management is solid, this is now a true rehab facility, patients are in good hands with the nursing team and C.N.A.s are friendly. [[HIGHLIGHT]]They are responsive to your needs.[[ENDHIGHLIGHT]] I would recommend this place. read more

I would recommend this place! BUT you have to be on top of certain things and study the behavior of workers who are involved with your loved one. No facility is perfect; I understand, but there were times where my loved one have fluid in her lungs and was breathing very hard ... we asked one of the workers and they said she's just excited you're here when really she was going through "a health emergency". I called 911 and that's how we found out there was fluid in the lungs. [[HIGHLIGHT]]There are lots of great people here though... just be careful and observant on how some treat your loved ones.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]the new management team is amazing![[ENDHIGHLIGHT]] new ownership too, the building and staff are GREATTTT

Antonio Aguilar is excellent and has been extremely extremely helpful anytime anything is needed and it's tremendous at his job and is wonderful and caring Connie has been available to answer any question and she has been excellent explaining everything and being responsive Jessica has been fantastic and navigating visits and anything we need it has been available and explaining Activities read more

Every single time I call this facility, the phone rings and rings close to 1-2minutes and no one picks up. No voicemail either so I can't leave a message. In the rare times they do pick up the call they greet you by saying "Please hold", and after waiting for close to 5min they hang up the call. So I call again. They repeat the exact same pattern, click! Front desk is very unprofessional. They are rude and are sassy when I try to explain that no one picks up after they transfer the call. Very frustrating. THANK God I don't have family here, but it is a sad disservice for those poor (elderly) residents that cannot defend themselves. Where are the State Auditors???? read more

We had taken my grandmother there for her final days. She was well taken care even through her final days. They were very patient with her and were very transparent with our family. [[HIGHLIGHT]]Overall the staff was great and very welcoming with our family.[[ENDHIGHLIGHT]] read more

It truly saddens me that when you call to take care of serious business that the nurses who answer the phone gives you the run around to speak with case workers and or social workers. You really want me to belive that no one who works in the office has a phone let alone a messaging system where messages can be left. That is not professional or safe and it breaks all kind of HIPPA law! Be honest, be respectful, and treat the people calling how you would want to be treated if it was your loved one in there. read more

These people don't deserve anyones time or business. They will neglect your loved ones with zero remorse. Please do yourself a favor and find another facility. This one has to shut down asap read more

Highly recommend this facility for rehab . My uncle healed well after his surgery . He was able to walk in a few weeks and went home. Nurses are very nice . Rooms are clean and parking has valet! Thank you everyone for all your help! read more

The 5 star rating is not nearly enough to convey about the genuine service, support with resources and the one task other medical facilities have forgotten.. "amazing bed side manners". My client was transferred to Brier Oak to finish his treatment. He is not one to stay put in the hospital but because of the care and common courtesy of all members of staff he stayed , got well and came home. Their director of patient services, Antonio is full of knowledge, resources, compassion, & empathy. I appreciated the way he spoke to my client and the full attention he always gave him. I welcomed his experience in the field and is suburb customer service not only to the patient but to the whole family. I will and I have told co workers and friends about the boundless quality of care, support and genuine interaction that was given at Brier Oak . THANK YOU !!!! read more

My mom stayed there for almost 3 months and they did a great job! A nursing facility can be scary with covid, but since their outbreak last year, Brier Oak tests both staff and residents twice a week and have strict covid protocols. Despite not being able to make visits the first 2 months because of covid protocols, Brier Oak's great staff was able to do twice weekly video call for my mom. I was also provided updates from their staff of experts regarding her care, diet, and different therapies. Extra special thanks to Jessica and Ingrid who went out of their way with the weekly video calls and an extra special thanks to social worker Tony Aguilar for providing the special care updates and the great help discharging her from their facility and setting up the in-home care! The recommendations and services he was able to provide are simply amazing!!! Thanks again Brier Oak!!! read more

I have to give thanks to 2 important people Antonio Aguilar and Hilda Santos from Social Service Dept for their hard working and support for my father who i can't thank enough. They courtesy on calling me when there is any updates on my fathers condition or any other assistance he needed both Antonio and Hilda were there to assist me on any questions it needed to be answer. All nurses that help My dad i also want to thank cause of them they put a lil part on my dad speedy recovery. Thank u guys once again read more

My Mom was recently brought to this facility and as some elderly people do is (complain) about everything. The Administrators took time to host a conference call with me: (Daughter & Husband) to see what could be done to rectify some of the issues. This is the second facility my Mothers has been placed. I must say, I appreciate the time the staff has taking out of their busy schedules to do what (was/is) needed. To make sure my Mom is comfortable and satisfied. Which makes things so much easier for patient and family. I am pleased to say check out this place for your love ones because they care. read more

My brother was admitted to Brier Oak on Sunset on December 20th. I still have not been able to visit due to the recent covid outbreak which I understand. I want to give a shout out to Antonio Aguilar who runs the social services department. He has been responsive and so helpful from our first meeting at the facility. He understands and goes out of his way to help answer questions and provide information. Without him, I don't know what I would do. Everyone I have come in contact with has been very nice. I would like to see more help in the face time videos since we cannot visit. Having them on the weekend would be really helpful. read more

Background: My 84 year old grandma fell and fractured her hip and shoulder in April. She was admitted to a hospital to do surgery. 2 weeks after the surgery she was transferred to another hospital for rehab where she stayed there for another 2 weeks. During this time, it was really hard for my family as hospital did not allow any visitors anymore. During her 3rd week at the hospital she started running a fever. That's when we learned she caught covid sometime during her stay either at the 1st or 2nd hospital. She stayed at the 2nd hospital for another week and we were told she is stable enough and has to be discharged. However , she was still testing positive. We could not take her home and isolate her safely as we live with our 90 year old grandpa. After the hip fracture, she was no longer independent and would need a lot of care since she's bedridden. We couldn't have taken care of her safely at home. The only option was sending her to a nursing home. Brier oak was the only nursing home accepting COVID patients at the time. Let me start out with saying prior to sending her there, I had many worries because I heard a lot of bad things about nursing homes and of course reading the reviews didn't help either. However, my worries were eased by the amazing people there who go above and beyond to help my grandma. Phil has been amazing at helping my family. I remember one time he went above and beyond for us when I texted him to see if we can FaceTime my grandma. I did not know he was was off that day, but he replied and told me he's off today but will arrange that for me. He sure did and checked in later on the day to make sure I got to talk to my grandma. Talking to my grandma is crucial as she has dementia. She often wakes up scared not knowing why she's there or what's going on. Because of the amazing people there, we were able to FaceTime her and tell her to keep fighting. Jessica (from activities) is amazing also. She goes above and beyond for my family and grandma. She's been a great support system for my family. I want to thank all nurses and CNAs who took great care of my grandma. She finally beat COVID at the end of June and and she's finally home! She stayed at the nursing home for 5 weeks. Although she is bedridden, she did not develop any bed sores there. I do have to say that it is quite hard to get a hold of the nurse. I would have to call a couple of times before the nurse is available to talk. At times I would call (6pm- 8pm) and no one picks up. It can get really frustrating, but I try to keep in mind that they're probably very busy. Whenever I call in the morning to afternoon, it's easier to get a hold of the nurse. All the nurses I've talked were nice and helpful. read more

It's not the fanciest place, but the staff at Brier Oak are very compassionate and helpful, and to me the people matter more than the place. Folks that are directly responsible for my mom's care make themselves directly accessible to me. It's easy to request regular meetings with the entire care team to get a quick and comprehensive update. And whenever I reach out for special assistance, they always go above and beyond what you would expect: not just medical care, but going as far as personally assisting with personal matters. Medication management has always been a big concern for me and my mom. I've never seen my mom more stable than in the past few months since she's been in their care. Thank you, Tony, Lisa, Ingrid, Harvey and the rest of the Brier Oaks care team. read more

Brier oak has been helpful with with all my medical needs . My nurses are great, Estella, Jennifer Bertha, Fernando, Aester, Vilma, Mike, Jonas Ingrid, & the bald medicine night nurse. Jessica, betty and bernice are the BOMB, i love my activities. Noura & Claris is da BomB always making sure Im doing great. Our Administrator Steve is attentive & Romina. read more

Came back due to illness progression and couldn't be happier. Ppl are fun, kind and caring. Problems are addressed and fixed as needed. They have become a group of people whom I've grown to care about, as much as they care about my health read more

My mom was admitted at brier oak for Antibiotics and rehab . I am happy I choose this facility because the staff has made the whole admission process so easy as they answered all my questions. The rooms stood out the most because they were all renovated . They have a huge rehab room . Staff is helpful . The only thing I would change is the carpet in the halls . Otherwise highly recommend Brier Oak . read more

Bad service .. don't bring family here anymore on take care nothing bad food bad care no clean

This place doesn't even deserve a one star. I'm currently filing a lawsuit for this facility and everyone who has experienced a horrible care giving please contact me I'm getting as much as witnesses as I can. I have photos and conversations to prove this location is horrible. I won't calm down until they shut down. Thank you read more

This place is awful my mom was placed here after having major surgery. She said her experience was horrible the nurses took forever to come in the room that she by the way shared with two other people that wasn't even 6 feet apart. Food is nasty and on top of that my sister get a call 8pm from my mom telling her she been in a dirty diaper for over an hour! Don't send your loved one there. read more

Brier oak is an example of what nursing homes should be! I took my grandpa here and it was nothing but great care. All staff was friendly and nursing was always willing to help!! I was able to take him home within 2 weeks after recovery! I appreciate the staff and I really appreciate what they do for the community! Brier Oak is 100% recommended!!!! Thank you to the social workers for all they did! read more

Just wanted to give high marks to Antonio, Jessica, Jhoana and Celcilia who work on staff at Brier Oak on Sunset. They are always responsive and helpful. These hard working staffers really make a difference to the patients and the patient's families and friends. Look for7 them when you come to Brier Oak. read more

If I could give zero stars I would. DO NOT send your family here. I watched them neglect my mom and other patients. The staff are rude and management isn't worth a penny. They come to work to get a check not to sincerely help those in need. read more

If I can give a zero star I would. This place is so sad, patients are ignored all the time, the cna's do not care for them at all. Some have complained about pain or not feeling good and they do not do anything about it, almost every day the ambulance is called due to something happening to a patient. Sorry to say this but if you want a family member to die, this is literally the place to bring them!! Please don't trust this place it makes me so so sad that it's still even opened. read more

I sent my Dad in here and they take care for him really good. The conditions are very good. The staff in here have good responsibility. The staff are friendly with my Dad and they also have good fun with him. read more

I was here off at spinal cord I jury worst svc ever. I advise if u have a family member to take out and care for them if u can. Neglect ppl I was hearing yelling for help all night caught a pressure sore from not being turned properly not being changed properly laying in urine and poop all night also hit call button takes forever for someone to help it was just a horrible experience for me and it's sad how they do the old people that area staying there so if u have a family or friend try to have another placement. See I was young and could talk for myself most of the people there couldn't read more

TERRIBLE!!! TERRIBLE!!! TERRIBLE!!! I wouldn't recommend this place. The don't care about the patients. They neglect them! It's impossible to get information on them ITS RIDICULOUS!!! read more

This is a very good place to get care. Anthony is business like and very friendly. He takes care of operations. If I need this type of care again I will be glad. read more

My boyfriend mom was here for a year during COVID and was treated with love and care. She spoke so highly of the staff, especially nurse Rosa. She loves her. Everyone we came across was so nice and pleasant throughout the whole experience. Antonio Aguilar was AMAZING! He even called the next couple of days after she came home to check on her. He kept us updated with everything and handled everything with ease. Highly recommended. read more

Of course, no one really wants to be in a nursing facility, but if you need that level of care, Brier Oak is a solid reliable choice, recommended by Kaiser for its members. In particular, social worker Antonio Aguilar gave our family exceptional service in helping get our brother settled and ultimately discharged successfully. He really knows his business and stands out in terms of care and service. read more

Bad service, they don't take care of their patients sufficiently, the lack of responsibility is poor.

This is a good place to stay..I was there for four weeks.The nurses are very nice.They treat you good..The physical therapy helps you.They helped me with my walking.I am very grateful.They are attentive to your needs.They also check on you when you are home..I would recomend this place..Thank you Brier Oak on Sunset.Thank you.. read more

My partner was placed here for 4 months and it was a complete nightmare. Poor communication skills, no follow through. Their administrator should be dismissed. Although the staff tried their best, the management was horrible. The facilities were lackluster and every encounter with the administration was disappointing. read more

Thank you for saving my brothers life! After the horrible care my brother got at Saint Joseph hospital for knee replacement he ended up with a massive infection. They wanted to send him home, but Brier Oak took him on a holiday weekend. Thank goodness his fever that night was 104. The staff was great! Took such good care of him our family felt he was safer there then any hospital. 3 IV antibiotics and 3 weeks later he was strong enough to come home. THANK YOU AGAIN. read more