So i had purchased a 4 hour "top to bottom" cleaning deal off living social.. called company about a week before it was due to expire and the person who answered the phone was very nice and professional...even let me use the deal after expiration because I called in time..made arrangements for sat july 19, 2014 at 8am also..the lady on the phone asked if i would need the cleaning lady to bring a vacuum and mopping supplies..i said i have a vacuum but no mop so that MUST be brought as the floors were a major concern/need to be done Day before I got a reminder call (good!) and was told that the person would be "around *am" So far so good...but then it went downhill... 1) Cleaning lady arrived 25 mins late (i assumed around means less than 5 min) 2) Had NO mop...said that she doesnt work for this company often and was never told to bring a mop...asked if i could run to the store and get one (which i could not because i had animals locked up outside so that she could move around the house without issues) 3) Claimed she didnt know what to do...asked if i had hand towels and she could put that on the bottom of my swifer stick Then I proceeded to show her what my MAIN cleaning goals were...mostly floors (and said i wanted them done a few washes)..i have 2 cats and foster dogs..the floors were dirty with hair and gunk) 4) After 1.5 hours she let me know that she was done..I said "but i paid for 4 hours, how about windows next since i still time paid for"...this is when the appointment turned bad HORRIBLE CUSTOMER SERVICE from her now...she informed me that she did what i asked and that she isnt like some people and "lazy" and did my house without breaks...she also informed me that "I had the dirtiest house she had ever seen" and that she does good work...also made a comment about how "She didnt even stop to change the water in her bucket"...which got me thinking you cleaned my floors with DIRTY water?? (didnt say cause i didnt think about that till later in day) So the i went around the rooms that she had cleaned..going based on what the website said was standard (included) things werent even touched (got told that she doesnt know whats on the website) fans, pictures dusted, appliances (k-cup maker, toaster oven and knife blocks) were not moved and cleaned under, microwave inside wasnt cleaned, baseboards wiped down, So i mentioned how this was included in the service according to the website (bright cleanings website not living social).... She said well i did what you asked me to do!!...I responded as Im sorry i thought this was included as standard care and didnt know i had to tell you specifically to dust the pictures hanging on a wall ect So she went and did some more work..HOWEVER upon further inspection after she left the job still hadnt been done as well as i thought it should have She didnt sweep or mop under objects ie the couch (i understand not moving the furniture, but the swiffer gets under the couch)...when dusting nightstands and dressers she didnt bother to move objects and even in the bathroom she didnt move the stuff on the sinks...also the vacuum was over filled with stuff..maybe its just me but when it was full shouldnt half way through a room maybe she have emptied it and then kept going I do have to say that she did a good job cleaning one of my bathrooms which really needed it So..end of story...at the end of the day i had to go back and finish up basic things that should not have been overlooked (i have pictures) and her attitude in my own home was unacceptable and unprofessional read more

We hired Bright Cleaning Service to clean our small 1000sqft home on a weekly basis, for which they charge $50/week plus tax. They clean the floors, sink, tub, and surfaces throughout the home and will change the bed linens if you leave clean ones. Compared to other cleaning agencies we have used, they are inexpensive, professional and organized. They follow up with you for the first two weeks to ensure that everything is being done to your liking. I enthusiastically recommend them! read more

The company is good, but it seems to depend on who you get. Barbara is the best. I've only worked with two other cleaners besides Barbara. I hired Barbara about four times, then I stopped for about three months and I called them again for a cleaning. This was the first time that they actually dropped the ball for me as a company. The 2 ladies were supposed to show up on a Thursday, but they were a no-show, no call. One of them cleaned about is good as I do, and that's not saying much. The other one paid attention to detail but didn't do everything that I needed her to do. I didn't mind because they were such a dream to work with in the past and they had save me a lot of trouble, but when they didn't clean my apartment is well as I hope they would that was a little disappointing. I'm moving, so I'm going to try them again and I'm hoping to get Barbara. She is fast and no nonsense. read more

Bright Cleaning Services came in to clean after the remodel of our home. The result was less than desirable. Two ladies showed up and hardly understood English. They did a poor job cleaning; missing simple things like light fixtures, the backsplash in the kitchen, etc. I was extremely disappointed and unfortunately my sister-in-law and neighbor were looking for good feedback and they are having remodels done as well. I would not refer this company nor would have them clean my house again; even on a regular basis. read more

This company cleaned my house a few times a couple of years ago with each time getting worse. The last time they came was for a full cleaning. My wife was home with the newborn and the two people spent more time talking to her and the baby than cleaning. Even when my wife tried to get away from them they followed. The end result showed many areas that they left without cleaning. Our driveway camera also caught one of the ladies smoking in the driveway without permission, which explained the smell in the house with a newborn. I have tried for two years to find a way to file a complaint or dispute the charge with no success. Pictures of the house were mailed to the company, yet they do not respond with a way to dispute the charge. The owner consistently lies or attempts to divert the conversation whenever pressed on this issue. I am reporting this company to the Better Business Bureau. read more

I tried 5 other cleaning services in Hartford before I was lucky to find Bright Cleaning Services, which was the best, most professional and reliable service of all. They do a great job every time. I am very particular about how my apartment is cleaned, and the young lady who came to clean the apartment every week was very thorough in cleaning the apartment just as I wanted, so that I could trust her to do a perfect job every week. A cleaning service as good and professional as Bright Cleaning is hard to find. They are very accommodating, reliable, trustworthy and very pleasant people. read more