I am not normally a complainer. This is not a complaint but…read morea learn from my experience... On 4/30/22, I discharged from Schuylkill Center and came home to live with my wonderful son, in Middletown, PA. My insurance had arranged for me to have a Home Health Aid, 6 hours per day, 7 days per week. The agency they arranged to provide this service: Comfort Keepers of Lancaster, PA.. Instead of sending me the same dedicated Aid each day, they sent different Aids, Sunday through Thursday. Only one Aid was very helpful. The rest were unprofessional, in one way or another. Then, on Thursday, the owner of this Comfort Keepers franchise called me to tell me the misinformation the Aids we're giving her. Then, after 8:00pm Thursday evening, the owner called me to say that she did not have an Aid to schedule for me for Friday, Saturday, Sunday, and possibly Monday! She left me in the lurch!!! This is EXTREMELY UNPROFESSIONAL! This is UNACCEPTABLE! My insurance provided me with service hours for an Aid because I NEED that service. So, I called my insurance. My Service Coordinator is upset. The program department is working on finding a different home health agency. It could take a few weeks... All that time, I will not have the help I need. My advice to anyone who needs assistance or who is looking for assistance for a loved one, whether via insurance paid or private paid, learn from my experience. DO NOT HIRE Comfort Keepers, the Lancaster PA office!

From the owner: In South Central Pennsylvania, Comfort Keepers can provide your senior loved one with quality,…read morecompassionate, and affordable home care services aimed at maintaining senior independence and elevating quality of life at home. We proudly serve Lancaster, Harrisburg, Lititz and the surrounding areas. When it comes to professional caregiving, we do not believe in a one-size-fits-all approach. We know that each older adult we serve is a unique individual with their own set of needs, wishes, and personal traits. That is why our practice is to create a care plan for each new client and account for all situations, concerns, requirements, and scheduling of both the family caregiver and their senior loved one. Depending on your particular needs, Comfort Keepers of Lancaster and Harrisburg, PA can provide short-term, long-term, or even around-the-clock care. We will work closely with your family to match your parent or relative with a compatible, caring professional from our team with whom they can instantly bond. If your aging loved one is afflicted with a debilitating condition, Comfort Keepers offer specialized services such as dementia care, post-hospital care when transitioning from hospital to home, end-of-life care, and others. Besides uniquely tailored care plans, we can provide a number of technology solutions to complement care services and boost overall safety in your loved one's home at times when neither you nor your referred care expert are around.

I stayed at Manor care for 4 days and thought the service was horrible. I just had a total hip…read morereplacement so I was suppose to get help to go to the bathroom, but when I rang the bell it took over 10 minutes most of the time for someone to respond. Their solution to this problem is to put everyone in depend briefs so if you can wait for them it doesn't matter. Once my family brought my personal walker in I started taking myself to the bathroom if staff did not come. Also, most of their food was the consistency of oatmeal and had no flavor. I was thankfully moved to Lancaster Rehab Hospital and discharged to home only 10 days later. I believe that if I would have stayed at Manor Care for my rehab it would have taken me close to 2 months to get to the point I am at today. Needless to say, I would not recommend Manor Care to anyone!!

Arla ,who answered the phone, was very nice and spent several minutes with me on the phone. My…read moresister is there and it is so good to know that she is well cared for.