The care our family received from the providers at Gentiva Lancaster was nothing short of…read moreextraordinary. The monthly bereavement meetings helped. Keeping Mom at home was our goal. The nurses and LPNs were amazing. We learned how to meet the needs of Mom as we were walked down this path. I cannot more highly recommend Scott Gray. He loved us like a brother. Mom had dementia, but she looked at Scott... I think she sensed JESUS in him. So, saying Thankyou a year later. You shared hope in our difficult struggle. No one should go it alone. Choose Gentiva Hospice ... you won't fall through the cracks ... you'll be supported... we were.

Slimy obsequious man hovered around Dad's bed like a vulture. We wanted him gone. People in and out…read morecleaning out trash and we wanted to alone with dad. When he died they couldnt wait to throw out everything in the bath. We want to be with his body alone. Badly done!! Hate the Hospic

In patient center care was adequate. Front door staff not friendly and welcoming. I don't feel…read morelike they checked on my family member frequently enough. Family member would be restless and staff would not know it and we would have to get them to care for them. For the most part nurses were kind. Inpatient social worker was helpful but home social worker was judgemental and not helpful. I was lead to believe one of the goals was for a peaceful passing. What I witnessed was not at all peaceful. Very traumatizing.

Worst agency to work for. Pay is not that great and they're unorganized. Management lacks…read moreorganization. I was left to complete all the office work alone while the manager surfed the web and was busy with his partner. I have a medical conditions, which causes my hands to fo numb and have a tingling sensation. I asked for help on a number of occasions, but did not receive any. Only a daily basis I had to push through the pain so work can get done. It was a very uncomfortable setting to work in, especially with the managers girlfriend constantly being there. I brought these concerns to corporate, which were overlooked. Instead. I was painted as a liar who is angry and distrust

Terrible customer service. Came in and sat at the lobby for over 20 mins and they haven't asked if…read morewe needed help until I said something. Even singed in and no one at all acknowledge me.

I am writing this review to express total displeasure in the practices of this organization. I know…read morethey have been here 100 years, but they are not taking care of their patients. My husband had a knee replacement and used their services once discharged from the hospital. At this time, they were supposed to come out and see us over the weekend, and did not show up until nearly a week later. By that time, I believe my husbands mobility really decreased. I looked them up with medicare and they only show up on time 80% of the time! How can you miss 20% of your visits and still provide good quality of care. I will go elsewhere and let my doctor know what happened. JJ

From the owner: Berks VNA specializes in home health care, hospice, physical therapy, skilled nursing, occupational…read moretherapy, wound ostomy, speech therapy, outpatient and infusion.