I have used many carpet cleaners over the years in the numerous houses I have lived in in all over the southeast and Brighter Image is definitely the best ever! They don't rush, they communicate well and set expectations! They are very reasonable in their prices. I'm so glad I was lucky enough to find them. Will definitely use them again!!! Thanks so much! read more

Brighter Image Carpet Care was fantastic from start to finish. I filled out my info and needs on their webpage and had the sweet and professional Rachel call me back in under 3 hours that day. She gave me a price range which was affordable at the low and high range. I told her we were hoping to close by a certain day on our house, and if we didn't, could I reschedule. She said yes, and I appreciate their business's flexibility with that! AJ came to the house, right on time. Went over pricing again before starting and did not try to up-sale or anything. He was funny, polite, professional, efficient, and just did an overall wonderful job. He was able to also give us an insight as to about how old our carpet was which was SO helpful, because I was so close to just wanting to replace all the carpet in the next year (turns out it was only 3-5 years old!). Our carpets now look immaculate and beautiful! I also really like how BICC is veteran owned and operated, as we are an Army family, and it makes you feel just even more grateful to have someone with such valor, respect, and selflessness helping you with anything in the place you call home. If you are looking for an EXCELLENT carpet cleaning place, look no further than Brighter Image Carpet Care read more

They did an amazing job. Got the carpet clean. Everyone was very polite. Great job for a very affordable price. You get way more for the price you pay. Best to got with a local business. read more

The appointment was very easy to schedule. the receptionist and the two guys that came out to clean the carpet were very polite and very professional. as soon as the carpet cleaners came into my house the first thing they did was lay fabric on the floor to protect my floors. in addition to protecting the floor they put a screen up in front of my door to keep flies out while they are going in and out. I have added a picture of it. We have lived in our home for 14 years and have never had a carpet cleaning company be that proud of their work. Of course most importantly the results of my carpets is a lot better than I thought it would have been. They did a fantastic job and I would highly recommend them. read more

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Awesome company! Took the time to carefully annotate the condition of the carpets in my invoice to convey to my rental company that the carpet was in need of replacement due to normal wear and tear. He mentioned the carpet should have been replaced before I even moved in (Amen). So that helped us a lot with getting our deposit back. Really nice and thoughtful people! read more

First time review here on yelp, but the quality of service from this company deserves a five star review. Everything from setting up the appointment, to the technicians that came to our home, was excellent. Our carpets look excellent, and they made sure to leave our home better than they found it after packing up there equipment. I'd highly recommend this company to anyone looking for great service, and a professional crew. The prices they offer are also very reasonable, especially for the quality of there work and service. read more

Brighter Image did an amazing job with our carpets for a move out inspection. Our carpets looked so clean afterwards and the pricing was a lot cheaper than I anticipated. To top it all off everything was done very timely and the guys were so nice with our puppies and munchkin. read more

I can not say enough good things about Brighter Image Carpet Care! First off, they had really great availability we are selling our house and needed the carpets cleaned ASAP, they were able to accommodate an appointment 2 days after I called. They kept me super up to date on when they would arrive and when they got here they were very thorough and walked me though what they were working on! The carpets looked and smelled amazing when they were done! Everyone was so sweet you can tell they really value their customers! read more

I had a phenomenal experience with Brighter Image yesterday! I needed a move out carpet clean and I saw some positive reviews online. I gave them a call and their receptionist answered promptly and was extremely helpful, thorough with explanation regarding price and expectations, and was SO kind over the phone! She was a sweetheart! The gentlemen who came to my home for the clean were very respectful. Their work was great and the carpets look brand new and so clean. Thank you Brighter Image!! read more

Brighter Image came to my home and they were both were so polite and informative about my carpet and carpet care....My carpet hasn't been this clean in a number of years....Normally they guys in the yellow truck come in stay 30 min and leave..they literally took a full 2 hours on my bedroom and it shows......every breath I take in I am so happy I found them...They have definitely found a new long client read more

Have been a customer of Brighter Image for years now, will never use another company. They are friendly, professional, thorough, and most of all trustworthy. I have dogs and cats and their treatments for pet odors and stains as well as their concerns for my pets well being while they're in my home is top notch. I appreciate Brighter Image and the McKinney family so much! read more

I have old, crappy, cheap carpeting. I clean it regularly to maintain the best I can. Brighter Image cleaned my carpets BETTER than I have ever seen these carpets. They did an AMAZING job. Don't waste time with anyone else...if you got carpets to be cleaned this is who you want. Very professionals and through!!! Thanks, Brighter Image!!! read more

These guy came to my house and were very professional, and courteous. Our carpet had all sorts of pee stains and dirt, I never imagined it would look as good as it did when they were done! It looks brand new! Amazing job . Would definitely recommend them to anyone! read more

I absolutely love this company!! They do a great job every time they clean my carpets, always on time, super friendly and professional. I recommend them 100%!! I am super sad to move away from Fayetteville because I won't be able to use Brighter Image anymore!! read more

This will be my go to carpet cleaning company. Hands down the best. Arrived on time, very professional and took the time to explain the cleaning process and my carpets. I highly recommend this company to anyone who wants a great thorough carpet cleaning company. read more

Great service and great prices ! Everyone was so nice. I had some pee stains, odor, and just some dirt stain from foot traffic and they removed all of it. Will deff be using in the future ! 10/10 rating read more

This is a very professional company! The customer care is very genuine and the service is top notch. I can't believe how much I needed my carpets cleaned until after these guys were finished. Thank you for being honest and open with the needs of my house. read more

We had AJ McKinney and has was a really nice man did his job and did it fast he did our three bedroom home in an hour!! Definitely recommend him and the company!! :D read more

I had them clean my parents 20 year old carpet that had never been professionally cleaned. They did a fabulous job. Super professional and very accommodating. Helped us move the furniture for a really thprough cleaning. The carpet looks like new. I highly recommend them. Great price too! read more

We hired this company to clean our carpets on 8/28/18. We've been a bit negligent on getting our carpets cleaned on the regular because of health issues. They were courteous, helpful, and also moved our furniture around to get underneath, and the best thing is they vacuumed beforehand! I wish I could give them more stars!! Thanks, guys read more

So, we hired Brighter Image to come clean carpets on a home that we had just signed as lease to, that supposedly had already been cleaned. I had to do this as the owners/previous occupants had a dog and we expressed concern to the property manager that the carpets had indeed not been cleaned (at best only spot removal) and they refused to entertain out concerns numerous times. Even when stating I have a few family members coming in town that have extreme allergies to canines, I was assured the entire house was free of pet dander and dog hair. Not the case, so I called the most recommended carpet cleaning company I could find. From the very beginning the two gentlemen (Larry and his son) were very friendly, professional, and understood our concerns, as we had only been in the house for a day when we made initial contact. At that point I was frustrated with the entire situation, but that alleviated all of that, which derived from the filthy, nasty, unkempt carpet that was in the home. Jen, Larry's wife was amazing at setting up the appointment and so very helpful. We had told her that we jut moved in, our concerns, and that we did not have any of our household goods in the home as we are military and in the middle of a big move from overseas, so we would like, if possible to have them deep cleaned before our stuff was to be delivered. We called this past Tuesday AND they were out here THE NEXT DAY!!!! This is high season and the home is over 3400 SQ. FT. and they made it possible. Jerry showed us the filthiness that was pulled out of the carpet upstairs and downstairs from just VACUUMING!!!!! Let me remind you, that we had only taken occupancy for ONE day and we had not really even been in the house due to taking care of business on Bragg. The carpets now look amazing (although it is old carpet that is probably the original in the home) and a difference can clearly be seen. I can now walk on the carpet in my bare feet and not cringe. We are on blow up mattresses until our furniture is delivered and I don't feel dirty being that close to the carpet anymore. They pulled so much grit, sand, pet hair, dirt from those carpets that I can pretty much make the assertion that those carpets had not seen a cleaning like that in a VERY long time. They did not charge an arm and a leg for this fantastic and above expectations cleaning, which was a relief in itself during a stressful time, huge move where money is flying everywhere to get settled in after being out of country for many many years (oh and also because we should not have had to do this at move in). Jerry and his team come highly recommended from my family and I will use no one else the entire time were are stationed here. If you want a great deep clean on your carpets and you want professionalism go to this company and you will not regret it! Since I do not have my Mac right now I can not upload pictures of before and after (the "cleaned carpet VS the actual clean carpet from Brighter Image. I will update with those pictures in the future!! read more

Used the folks at Brighter Image many times when I was in the property management business. Great work, very dependable, saved me a ton in carpet replacement costs. read more

Wow! My carpets were in dire need of a deep cleaning, so I called this company to schedule an appt. The woman who answers the phone to schedule is extremely friendly and accommodating and the 2 gentlemen who cleaned my carpets were, as well. What more can you ask for? Friendly, professional service and a very reasonable price. My carpets look almost new and smell deodorized. I will definitely call them again and will recommend them with no hesitation to anyone who may be looking to have their carpets cleaned. Thanks, Brighter Image! read more