This is probably the 3rd or 4th Brightspeed rep to ignore the "no soliciting" sign by our door in the past 6 months. Would never switch to a company who hires people to repeatedly harass potential customers. read more

The best thing Brightspeed ever did was make me appreciate Comcast. Brightspeed contracts out cable companies that they cannot contact who hire persons who don't speak much english and install things poorly to the point where it disrupts the function of your yard. One of the "flowerpots" was so poorly installed that I hit it with my lawn mower and severed the cable. It took 16 days of 4 hours a day phone calls and about 5 different technicians coming to my property to finally restore service. I have also filed a claim against the company for the damage done and only a year later has the cabling company they contracted finally contacted me. The cable company sent out a team to fix this in January, but finally contacted me today. The team they sent went to my neighbor's house and disrupted his lawn for a second time without his permission and never actually fixed the core issue no matter how many times I told people or sent them pictures. When I called Brightspeed to cancel they immediately of course tried to entice me with faster speeds, but I informed them my issue was not the product, but the company attached to it. Upon leaving I received the same speed from Comcast, for $10 a month less, at a five year locked in rate. So I say again, the best thing Brightspeed ever did was get me to appreciate Comcast. read more

I should've known better than to sign up for Brightspeed! I had used them for a few months when they were Centurylink. I hopped things improved. We were enchanted with the $59 per month fiber optic WiFi. After it was installed and I went to start delinking what was on our old WiFi to the brightspeed wifi I immediately noticed problems! First off certain things wouldn't even connect to it. The only answer I received was that some "older" technology might not be able to link to it to recognize it. For example/ our ring cameras, my new desktop computer, and our living room and kitchen had dead zones. In order to get connection I had to purchase a mesh system just to get service in the living and kitchen. Still couldn't link the ring cameras. Our basement now had no wifi which it did before. They won't give you a mesh system. You have to rent it or buy one. I chose to buy it to avoid additional fees. When I went to cancel within a week the rep got ignorant! Asking me how much stuff I had connected to it. I said considering it's all the same stuff I had with xfinity and it worked-I think your question is irrelevant. I'd pass and stay with whoever you currently have! read more

Called Brightspeed to sign up for their Internet service. They said they would send a tech out to install it for free. Waited 5 hours for them on appointment day and they never showed up. When I called they lied about agreeing to send a tech and told me I'd have to do it myself. I told them I am 76 years old and don't know how. They didn't care. Stuck now. read more

Don't sign up for Brightspeed. Their service is terrible, their billing is awful and it's impossible to cancel the service. They just keep billing you. I was on auto pay and every month I had to call about billing issues. They were never fixed, so they would cut off my service with out warning. AWFUL COMPANY TO DO BUSINESS WITH! read more

Customer service is poor, Internet goes on and off all the time. Can't get anyone on the phone or set up a service call. Been dealing with this issue for over 6 months. No other service but satellite service. Ovoid this company at all costs. All they do is take your money and provide sporty service. read more

Brightspeed absolutely stinks! Their customer service is awful, and when it came time to install my service, they made any number of reasons why it was being postponed. One customer service representative even HUNG UP on me while I was explaining my issues! So, when I called to cancel my order, the girl kept throwing incentives at me to try to sway my decision, some of which were already in the package. And purely from a business standpoint, no one ever followed up with me about my decision. I guess they have more customers than they need! DO NOT USE BRIGHTSPEED!!! read more