This review is pertinent to the T Mobile store that took over the Sprint Store. Let me start with…read morethe positive. The two young men in the store were friendly. I think they genuinely weren't bad guys. This is where the positive ends. Their appearance and deportment was very sloppy. At one point, the one kid actually admitted that he has an AT&T cell phone plan! This was the most awkward consumer experience I have had in a long time. My son has always had Motorola phones and so naturally, he asked about them. When asked about their Motorola phones, neither clerk had a clue. I think earthworms could have told me more. They brought the phones out and started reading the backs of the boxes to each other....at the same time. They literally accomplished nothing. At first, I though the one young man was training the other, but it soon became evident, neither party had a clue! They had no idea how many gb of storage either phone had. They had no clue what kind of camera the phone had. They had no clue about any of the features. They could not tell me the difference between the two Motorola phones they had brought from the back. They didn't even know if either phone was part of the "free phone with new contract" special. I was trying to set my son up on a new cell plan to replace my Verizon plan and they couldn't give my son any information on the two Motorola phones we were looking at. My son and I went online using my cell phone and we tried to figure out the differences between these two Motorola phones. WE literally started schooling the clerks on the differences between the two phones. Finally, we hesitantly picked a phone and set out trying to set up our account. Something got entered incorrectly and after fifteen minutes of "setting up our account", they clicked "send" and it screwed up the whole system. So, we started over with all the same information. I dragged my drivers license out of my wallet again. Back through it all we went. We got to the end, only to find out, the system wouldn't accept my info because it was already entered, albeit incorrectly. So, neither clerk knew what to do. The next step was to call a manager. Instead of using the business line, the clerk uses his cell phone. Manager couldn't help these two imbeciles behind the counter. So they call someone else, I still don't know to this moment who they called. Clerk hands me his cell phone and says, "They need your social security number". This person with a thick middle eastern accent gets on the phone. I can hardly understand him. No introduction. No explanation. Just "halo". What is your social security? I ask who I'm talking to. No answer. I ask a second time. Can't understand half of what the guy says to me. Now I'm holding this clerk's greasy cell phone. Like I want his sweat stained cell phone and who knows what else smeared on it, next to my ear. I hung up on the middle eastern guy I couldn't understand and I left the store. The lack of product knowledge and lack of professionalism was palpable. I still don't have a plan or phone for my son. I'm going to try the Ephrata T Mobile store tomorrow. Hopefully they can help me. If they can't, I'm done with T Mobile! Their merger with Sprint may not have proved positive after all. This is literally an hour of my life I will never get back...ever!

This store is so sad, the reps are all young and have no idea how to help. No customer service…read moreskills what so ever. Management the manager is a joke his response is call customer service so the store messes up and they refuse to help. They tell you one thing in order to get you to upgrade or add lines but when you get your bill it's something different. They lie to you about pricing and once you sign up there is no way of changing it. I would not recommend anyone go to this store they lie in order to get commissions all they want is a sale and lie to get it. They are rude and have no customer service skills. Save yourself go to Ephrata or Lancaster worth the trip in order to get good service and truth no tricks

I made an appointment with them online yesterday. I got a confirmation email. I showed up and they…read moreclaimed they had to order the part and they had called me. I have no missed calls, texts or additional emails. My phone is not fixed and I am not happy.

My phone was repaired expertly and in a reasonable time frame. Highly recommend this location for…read moreall your phone repair needs!

Wow!!!! Billy was truly amazing!!! Such a pleasure to do business at this AT&T store. The…read moresalesperson, Billy, really took his time to explain things to my dad (85 yrs) about his new phone. He helped us choose the right case. He was patient and affable. We actually were buying two phones - one for my stepmom, making her choices known via phone call. ***You couldn't hope for a more knowledgeable and also kind sales associate. Great great great

The new location across the street is nice. Spanish lady (a…read moremanager) extremely rude. Needed help with prepaid, people in the store have help me before and i had zero issues. But that specific manager kept reiterating "i don't know why they would send you here!" Funny... AT&T has no problem processing your card information to withdrawal funds. And very little information or help with returning them to you.. hopefully the manager that was there that day, will be more professional, helpful, and not so nasty in the future.

Tried to stiffarm me to give up my computer for 10% less AFTER we agreed on terms of sale. He tried…read moreclaiming false defects not realizing I worked in IT and knew that he was talking nonsense.. Ended up going somewhere else. It felt like I was being manipulated and cheated. It seems as though he makes his money taking advantage of those that don't understand computers.

Stay away, unless you enjoy dealing with con artists…read more If you have an expectation of getting back only parts, or components, of whatever item you originally dropped off for repair then this is the electronic repair shop for you!! Extremely unprofessional hacks. The only thing worse than their lack of actual computer/electronic knowledge are the blatant lies they hide behind in attempt to cover up their incompetence. Every time I called about the status of a repair, I received a different answer. Funny how the problem could easily be fixed until after I forked over $120, and then suddenly the drive was damaged and corrupted and it could not be repaired. Not only was I out $120 but, when I went to pick up the drive, all I got in return was just loose parts from the original drive.

Thru no fault of this company ... I was looking for help with my mobile home.. apparently Yelp only…read morepicked up on the word "mobile" & sent my info to I Fix And Repair. They did get in touch with me to see how they could be of service. I emailed them back to explain what I really was looking for. I had no need of a cell phone (mobile phone) service. I still have them 5 stars due to them reaching out to me.