We've been with home Instead for over a year and they have helped us out tremendously. They are…read morelarge enough to have a good pool of caregivers. And the management will jump in to help in an emergency if needed. I'm so grateful. We love our caregivers, in particular Emerald, Terri, Angela, Connie, Martha, Moon, Julia, and especially Michelle who trains everyone. The office staff also works to hard. Cheyenne, Miki, Maria, Brittany and Ashley (and others I'm forgetting) have been a salvation.

Home Instead has been a Godsend to our family. After my first inquiry, Jayme responded immediately…read moreand went to my Dad's house the very next day for an assessment with his partner. She assigned us the most amazing caregiver: Paula! She started right away and put my dad completely at ease. She was kind and communicative and I could tell she was passionate about her job and helping others. Today, Paula guided my Dad through a crisis that would have been terrifying without her by his side. She was a calm, comforting, knowledgeable presence- keeping us informed at every step. I am so grateful for this agency and the incredible women who work for it. They are truly making a difference in the world. Thank you Paula & Jayme!

Terrible at returning calls. I cannot speak to the quality of care, only the office management. I…read morebroke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs. Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees. Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back. Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY. Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from the beginning.

Well I'm not here to badmouth the company, Truth of the matter is I'm a PCA and I went to school to…read morefurther my education in the field -came back as a CNA..Needless to say when I returned from school and I thought I'd continue where I left off and keep it going with these people --instead I was really taken off the schedule without any prior notice..Keep in mind I understand that they're an "at will employer "and I definitely understand what that means to work for an At will employer. It burned me up when I called the office and explain to them that I was in school this whole time ,JUST graduated ,and came back to them being this way ??even though they tryed to express their care and say I could come back when they have availability -I did not do so Just off of the simple fact that if they really wanted me they didn't have to terminate me‍‍anyway the company im with now deals a whole lot more fairly where I am currently.

We needed PCA assistance in Anchorage on short notice, for my mother. Sue from Visiting Angels…read morecame to our house the day after my call, set up our account, and showed us various ways to physically assist my mother before the PCA arrived. Sue had a PCA at our doorstep the next day. Sue was very compassionate and professional. 5 Stars.

JUST PERFECT! Sue from Visiting Angels was one of the kindest, most compassionate, caring, and…read moreunderstanding people I've ever had the pleasure of speaking with on the phone. She called me in less than 5 minutes after I filled out the online request. My family had just gone through an unimaginable tragedy with the sudden death of 3 immediate family members in a terrible accident and we urgently needed a caregiver for my mother who just lost 3 of her children. SUE spent at least an hour on the phone with me, just out of pure kindness and sympathy, even though she knew she did not have someone who could come in our area immediately to care for my mom. She promised me, however, that she would work very hard to find the right person as soon as possible and even if she was not able to do so, she would keep calling me frequently to keep me posted and to check on my and my mother's well-being. I never in a million years expected that kind of amazing service. I'm sure that was not in her job description. There are still WONDERFUL people in this world and Sue is one of them. I hope her bosses see this and give her a big fat raise and a promotion. From a very greatful client, who needed a friend that day! Tirzah

I use to send my mother to this facility. Horrible. They give you a 30 minute range of when they…read morewould pick up my mother, so my son had to change his schedule so that he could be home to see her (my mother) off. Than, if we weren't home during the 30 minute range (earlier than that sometimes) they would call and be extremely about why weren't home and how we were holding them up, etc, (mind you, my mother's last one dropped off). My mother is 90 years old. The Hearts and Hands vehicle is a normal van with a ramp to access the backseat. They would have my mother walk up the ramp, hunch over and get into the back seat of the van. She'd have a hard time getting out of the seat and her legs were pretty bruised up from that daily escapade. Not only that, my mother has Alzheimer's, some days she'd be easy going and other days she'd be anxious. So they would send her home on the days she was anxious. LITERALLY, it was, say, 9 AM pick up, 9:40 AM call saying they're going to return her. Over the summer that wasn't as big a problem, as my daughter was home for the summer, but when she (my daughter) wasn't home, and my son and I were, at school or work, respectively, issues rose, as neither of us could really get out of school/work at the drop of dime. To top it all off, if my mother, even sneezed, they would send her home, "contagious" they said. We would watch her and see if she was sick. Nothing. Not a sneeze. Not a cough. Nothing. Which led me to believe, they just didn't want her there. And there is so much more. Not only that, the place is a drab. Dark. Ugly. Depressing. The staff does not like their job and you can CLEARLY tell by their facial expressions. If you don't like your job, get a new one. This place is definitely not a place to send a loved one. Unless you want to depress them. I would not recommend this place. The only thing I "liked" was that they would pick her up and drop her off, and they would give her rides to places every now and than. Other than that, I regret sending my mother for as long as I did. Horrible Place.

Hearts and Hands was there for our family when we needed them. Their warm and welcoming care…read moreallowed us to continue to work and provided my father with a safe environment in which he looked forward to participating. They provided individualized care that capitalized on his strengths. He loved to feel productive and of service. They allowed him to do essential tasks that contributed to his sense of well being. He also loved to walk and they would go with him on lunch time walks and just be with him. He enjoyed his time at Hearts and Hands. I would highly recommend them.

My dad was in hospice here in his final days. I felt he was well attended to regarding our family's…read morewishes and staff is very kind and patient. It was generally kept quiet and felt stress/chaos free. That was important to me as dad didn't respond well to unnecessary noise or conflict. He had his own room and personal space that was designed to feel like there was ownership and autonomy in living. Affording a continuous environment that was his, and while he was attended to, it was his and there was pride in this. He was well cared for regarding his diet and was kept clean and comfortable. When dad passed and the facility wanted our family to transfer him asap to the funeral home, we rather abruptly explained that he would remain present until rites were performed and visitors had their opportunity to sit with him and the family. We really pushed the limit on this and they were respectful at all times and didn't rush us past the initial announcement of his passing. That grace is what I will remember most. When we finally dissolved into dysfunction, staff continued to treat us gently and never outwardly judged us. We were definitely a challenge. Overall they expertly cared for my precious father and extended that compassion to my family. I am so glad he was able to pass safely. He deserved only the best.

This center is now known as Centennial Post Acute Care, where my wife of 50 years died suddenly and…read moreunexpectedly on Feb 14, 2025. Their focus on physical therapy at the expense of medical care for patients transferred from hospital cost my wife her life. The death notification came from the police, as Prestige/Centennial had the wrong phone number for me.

I hired this agency to help me find a caregiver for my Dad who has Alzheimer's. I live out of…read morestate and was the one paying the bill, but they refused to share the contact information of the caregiver with me, citing that it was their policy. Obviously because of his diagnosis, he had trouble remembering the caregiver's schedule/suggesting tasks for her, etc. He told me the caregiver was also not allowed to drive him to appointments because she "felt uncomfortable with someone else in her car." Finally I wrote to the agency saying I would not be using them (Home Instead is much more transparent/ethical). However, this agency allowed my DAD to hire them directly, knowing his diagnosis, and continues to charge him for the caregiver. I can't speak to the actual quality of his caregiver, who seems young and very nice (but apparently told my dad she "needs the money" so he continues to use her despite aforementioned limitations). Be very wary using them for your loved ones!

Very hands on!!! They don't promise to be perfect and any problems we had, they immediately fixed…read more The office staff was very friendly and they always did their best to match us with the perfect caregiver for our family. Tracy, one of the three owners, checked in regularly and always encouraged feedback. 10/10, would recommend to ANYONE AND EVERYONE!

Worst care giving agency we have ever encountered. Cheri only cares about money, period, not client…read moreneeds. They overcharged my elderly, disabled father twice, allowed their employees to make their own hours & acted extremely unprofessionally when we brought this to their attention. Their "director of operations" Reilly Buck (the owners son, big surprise) is also ALL about the money and NOT client care or services. We had 3 different care givers in a 2 1/2 week span, 2 call outs, then they charged my dad to train their "field supervisor" Mike, while another care giver was also in the home attending to my dad. They are beyond unprofessional & shady. I wonder how many people they take advantage of on a daily basis by overcharging clients especially when the clients themselves are the ones needing extra care & assistance? Totally immoral to do in this industry and to people who need and are paying for help. I have no doubt that they charge the VA & Medicaid hours that they're employees do not even work & we will also be contacting the appropriate state departments with our complaints in the hopes no one else gets taken advantage of by this terrible care giving agency.

Sheri would not work with us trying to get refunded money on service we did not get. They didn't…read moreshow up on four different occasions and my dying dad was very saddened and disappointed. Us kids and my mom were also very upset that we had to keep calling and asking where the care givers were and why they didn't show up. We had to do the work by trying to figure out why someone didn't show to take care of my dad. Very unprofessional and even more so they couldn't make it right and refund us for hours we didn't get service for. For people who are dying, it is so shameful on you all that you didn't make this right. I wish I could leave no stars.