The Care given by wonderful people at Homewell is Top Notch!…read more We used their services for closed to 4 years and it was a true blessing to have them in our lives. The care givers are friendly and helpful, they become almost like a family member they care so much. Management couldn't get better, the always listened and reacted to every concern we might have had immediately. Always kept in touch to make sure all needs were being met and that the client was happy with care. They would even come to make home visits to just sit and chat and give them a chance to talk one on one. HIGHLY RECOMMENDED !!!!!!!!! Hope to never need this kind of care again , but if I do Homewell is first on my list. THANK YOU HOMEWELL!

Caregivers show up to work when they want to, they have left me high and dry with no services for…read moremy mom on more than one occasion. Missed a lot of work because the caregiver decided she doesn't want to go to work. They're not committed to the people that hire them for services. The caregivers couldn't get my mom to shower or changed. We were told they are experienced with people with alzheimers. Went through multiple caregivers because the lack of consistency of care. Even one of the caregivers was caught snooping around our house. I showed the management the videos of the caregiver snooping around the rooms where she wasn't allowed. The answer he gave me was maybe she was investigating a sound. Then they told me she does well with 4 or 5 other clients so there isn't anything they can do to punish the caregiver. So they basically said because she does well with other clients she gets a free pass for what she did at our house. When you pay for someone for services they are supposed to work for you on the terms you agree. Caregivers wanting to make up own schedules to work to fit them instead of customers needs.

What a disappointment!! As a health care professional I was…read morecontacted by a Anchorage,Alaska Maxim Healthcare Service recruiter named "Cutter" . I applied for a position that was advertised by sending him a resume. He never bothered to contact me , so decided to call him back days later. He said "your over qualified '' and hung up on me ! I than called his manager "Lainee " , she said "she would look into the matter." She never did_ ? Than I called the corporate office and left a message to call me back ,. they never did as well.- ? Warning to all "Allied Health Workers " ... !! This is not the way any one should be treated, I highly recommend that anyone looking for a career with Maxim re-think their options.- What a great disappointment !!

Had to give one poor training on service and no people skills do not use these people unless…read moresomeone is there to monitor them. Lazy lazy lazy

This company goes by the book and everyone is very caring. It is the best home care agency in…read moreAlaska in my opinion!

I hired this agency to help me find a caregiver for my Dad who has Alzheimer's. I live out of…read morestate and was the one paying the bill, but they refused to share the contact information of the caregiver with me, citing that it was their policy. Obviously because of his diagnosis, he had trouble remembering the caregiver's schedule/suggesting tasks for her, etc. He told me the caregiver was also not allowed to drive him to appointments because she "felt uncomfortable with someone else in her car." Finally I wrote to the agency saying I would not be using them (Home Instead is much more transparent/ethical). However, this agency allowed my DAD to hire them directly, knowing his diagnosis, and continues to charge him for the caregiver. I can't speak to the actual quality of his caregiver, who seems young and very nice (but apparently told my dad she "needs the money" so he continues to use her despite aforementioned limitations). Be very wary using them for your loved ones!

Very hands on!!! They don't promise to be perfect and any problems we had, they immediately fixed…read more The office staff was very friendly and they always did their best to match us with the perfect caregiver for our family. Tracy, one of the three owners, checked in regularly and always encouraged feedback. 10/10, would recommend to ANYONE AND EVERYONE!

I got a job with Consumer Direct to get paid for helping my aging Mother with my mentally and…read morephysically handicapped sister and got nothing but negativity from the employees in the office. It started with the receptionist being NOT NICE to my sister or to me...while the receptionist was perusing my employment packet I saw several different timesheets on the wall so I asked, "Which timesheet is for the job I'm getting?" And the receptionist responded with, "You don't need to know until you ACTUALLY get a job!" And yes she said it as condescending and rude as you imagine. Rude to me is one thing but rude to my mentally handicapped sister is another. So after turning in my employment packet, showing my ID and getting my fingerprints done (by the unhappy to be doing it receptionist), my sister asked if the receptionist would/could check her ID too. She just wanted to be included. So I asked, can you please check my sisters ID before we go? I received a visually irritated look, shoulder shrug and rolled eyes. She then checked my sisters ID without saying one single word to her!! It of course took all of three seconds and the receptionist treated it like it was the biggest imposition ever imposed on a person. My thought on leaving was, this is how they treat someone from the vulnerable population they are supposedly helping? So I wrote down exactly what was said so I would remember it. I should have found another company that day!!

They held a beautiful Easter lunch and egg hunt. It was nice to invite the public. They had the…read morewhole building decorated for the holiday and a young lady there played with my toddler. There was a ton of eggs and I was excited to see my little guy egg hunt. To the two moms who had there school age kids filling entire buckets and still going for more shame on you. Seriously teach your kids some manners and it's pretty sad you need free candy that bad to have your older kid walk over a toddler for the last 2 eggs.

Yes. They are great!! I love the people and atmosphere of this company. They make you feel at…read morehome with the care they provide.

I don't know what I would do without BrightStar and their amazing staff. We have been blessed with…read morehome health staff that are perfect for my husband's desire to be safely active and out in the community. Professional, person-centered, and strength-based in philosophy and actions. Communication has been easy and I feel that they are 100% client-focused and driven. 5 stars from me and my husband!

Terrible at returning calls. I cannot speak to the quality of care, only the office management. I…read morebroke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs. Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees. Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back. Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY. Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from the beginning.

Well I'm not here to badmouth the company, Truth of the matter is I'm a PCA and I went to school to…read morefurther my education in the field -came back as a CNA..Needless to say when I returned from school and I thought I'd continue where I left off and keep it going with these people --instead I was really taken off the schedule without any prior notice..Keep in mind I understand that they're an "at will employer "and I definitely understand what that means to work for an At will employer. It burned me up when I called the office and explain to them that I was in school this whole time ,JUST graduated ,and came back to them being this way ??even though they tryed to express their care and say I could come back when they have availability -I did not do so Just off of the simple fact that if they really wanted me they didn't have to terminate me‍‍anyway the company im with now deals a whole lot more fairly where I am currently.

We've been with home Instead for over a year and they have helped us out tremendously. They are…read morelarge enough to have a good pool of caregivers. And the management will jump in to help in an emergency if needed. I'm so grateful. We love our caregivers, in particular Emerald, Terri, Angela, Connie, Martha, Moon, Julia, and especially Michelle who trains everyone. The office staff also works to hard. Cheyenne, Miki, Maria, Brittany and Ashley (and others I'm forgetting) have been a salvation.

Home Instead has been a Godsend to our family. After my first inquiry, Jayme responded immediately…read moreand went to my Dad's house the very next day for an assessment with his partner. She assigned us the most amazing caregiver: Paula! She started right away and put my dad completely at ease. She was kind and communicative and I could tell she was passionate about her job and helping others. Today, Paula guided my Dad through a crisis that would have been terrifying without her by his side. She was a calm, comforting, knowledgeable presence- keeping us informed at every step. I am so grateful for this agency and the incredible women who work for it. They are truly making a difference in the world. Thank you Paula & Jayme!