When our mother had a stroke in the summer of 2024, she was placed under hospice care. It was clear…read morethat her quality of life was diminished. At first, Arcy Hospice checked all the boxes. However, it was abundantly apparent that the nurses and social worker were not familiar with stroke patients and the atypical pattern of decline seen in stroke patients. Nurse Amber yelled at the patient's daughter when the she called Amber out on several issues. These issues included but are not limited to: manipulating PPS scores (and other metrics) for administrative purposes to justify releasing patient from hospice care, inability to maintain professional conduct, and lacked any ability to show empathy. Nurses Debbie and Sharice were even less professional. Madi, the social worker, was a disappointment to our family as well. Please look elsewhere! The patient passed TWO WEEKS after being released from Arcy's Hospice 'care'. The thing that is MOST troubling is that not a single nurse or administrator reached out to offer condolences to the family after the patient passed. After almost a year on hospice, the family and the patient deserved more than silence. Arcy Hospice takes zero accountability and has no respect for the truth. The owner lacks integrity and offers nothing to mediate conflict between family members and the administrators and nurses. Please look at other options in the community. There are better hospices in Flower Mound and the surrounding area. Avoid Arcy - your loved one has an innate right to compassionate care that Arcy Hospice simply cannot provide.

Arcy is the least empathetic, most profit driven hospice in the area. The nurses including but not…read morelimited to Sherice, Debbie, and Amber - manipulated scores to justify discharging our loved one from hospice care. The administration is incompetent. They released our loved one from hospice care just days before she passed. unfortunately, they do not have experience with stroke patients. They offered no condolences or acknowledgment of our loss despite months of having our loved one in their care.

This facility was superb. I had never experienced in-patient hospice care for a family member…read morebefore when my father experienced complications from cancer, compounded by COVID. When his lungs began to fail and he elected not to continue treatment we had to find hospice care quickly. The VITAS facility came recommended by our hospital. It was very nice and quiet, located in the back of the Carrollton Regional Medical Center on the entire 4th floor, so it is low traffic. The waiting rooms for family are spacious and well appointed, and the room are a nice size. We were lucky enough to get one of the larger rooms with a sitting area and a pull out bed/couch for sleeping near your loved one. As nice as the facility was, the staff are what made it 5 star. Everyone was so kind and compassionate towards my dad, loving on him as he lay in his bed, with his lungs slowly failing. It was a sad experience made better by the staff who all go out of their way to help their patients and the families through the difficult end of life transition. While I don't take away from the 5 star rating, some of the furniture was heavily used and could have been more comfortable, but the caring staff are what makes this place top notch. I highly recommend it.

My family's experience with VITAS Inpatient Hospice in Carrollton:…read more * DO NOT USE THIS COMPANY. * I strongly encourage families to thoroughly research all hospice options before choosing VITAS Inpatient Hospice in Carrollton. * In my opinion, no hospital or case manager should refer patients here without carefully evaluating the quality of care being provided. * The unit appeared to be chronically understaffed for the number of terminally ill patients requiring intensive end-of-life care. * Several staff members lacked the compassion, empathy, and urgency that patients and families deserve during a loved one's final days. * There were no accommodations for family members who wanted to remain overnight. The room only had a standard upright chair--no recliner or sleeper chair. Families were left to purchase their own air mattress if they wanted to stay at the bedside, despite the limited space. * I remained at my mother's bedside throughout her entire stay. I genuinely believe my constant presence was the reason she died with dignity and with as little pain as possible. Families should not have to provide around-the-clock advocacy to ensure their loved one receives appropriate care. * Hospice is supposed to provide comfort, dignity, compassion, and peace. Unfortunately, that was not our experience. * After my mother's death, I contacted VITAS Patient and Family Support Services to report my concerns. I was assured that a Bereavement Manager would contact me. As of four days later, no one from VITAS had reached out to offer bereavement support or to follow up regarding the concerns I raised about my mother's care. * Even after death, our family has felt abandoned and unheard. *, staffing shortages, or whether basic comfort measures are being provided. * Every person deserves compassionate, respectful, and dignified end-of-life care. Sadly, that was not our experience. Again, based on my family's experience, I do not recommend VITAS Inpatient Hospice in Carrollton.

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

Great company that gives the attention every patient deserves! Their employees are dedicated and…read morepassionate about what they do. I would send my loved ones to them anytime.

I am so impressed by this team- compassionate, skilled, and professional. I love that people can…read morereceive the care and support of the palliative team when they are facing a difficult illness, and then stay with the same amazing team of doctors, chaplain, social worker, nurse if they need hospice. Hospice care changes the entire end of life experience- for both the person and their family. Everyone deserves the type of caring, grace, and support that this team offers.

Waldo and the Knights of Comfort Hospice and Palliative team go the extra mile every time. Even…read morewhen there may be obstacles, they find the resources and a generous heart to make things happen. Their team respond promptly. Your loved ones are in excellent and caring hands!

Knights of Comfort provided knowledgeable, compassionate care for a close family member while she…read morewas passing. Waldo made sure that she had everything she needed and was diligent in checking on her and providing information and updates to our family. Waldo walks on water as far as our family is concerned.

Mercy Hospice is exceptional. They excel at providing high-quality care, outstanding…read moreadministrative/office support, and effective communication. Look no further, you're loved one deserves the best, and Mercy Hospice is the best in the Flower Mound area without a doubt. (Our loved one was under the care of another hospice in Flower Mound that completely broke our trust.) Thankfully, our faith and trust were restored when Mercy took over our loved one's care. We are beyond grateful to everyone at Mercy Hospice. They are a blessing to our community.

We have been blessed with Mercy Hospice for both our parents. They helped us through…read moreour father ' s illness and death while also providing hospice care for our mother. Through all this time they have maintained the same core team. These outstanding professinals have been our educators and trainers while providing kind and caring support for those of us who care for her day to day at home. Every member of the team; the CNA, LVN, RN and MD are attentive and personable. They are also availale. When they say call any time - they mean it! They also provide ancillary services like home dilivery of medications day or night, social worker, chaplain and office support to help with FMLA forms and such.

The care quality is like no other. This team goes above & beyond to see heir clients get…read moreeverything they need.

Main concern was assistance in medicine compliance,oxygen compliance, game playing, hygenic…read moreassistance and then light housekeeping. Four days of visits and zero game playing. Wet clothes left in washer. Not hitting all the marks. Add to that a want to bill you via credit card before you see the bill. Not a great way to run the business.

The quality of care provided by the Angel Hands Hospice team in unmatched to say the least. The…read moreentire team from office staff to field staff and chaplains are dedicated to helping those in need and are the nicest people you could ever meet. they are so compassionate and caring and quick to get things done. Having my love one under their care settled my nerves tremendously. Highly recommend this company for those needing hospice care!

From the owner: At Angel Hands Hospice, we provide exceptional care through a range of personalized services. Our…read morededicated team includes weekly nursing visits and aides available 3-5 times a week, ensuring comprehensive support. We offer chaplain services for spiritual comfort, and each patient benefits from a dedicated social worker. We supply essential medical equipment and daily necessities like diapers, wipes, and gloves. Our respite services give caregivers valuable relief, while our volunteering program adds extra companionship and support. With a 24-hour triage line for immediate assistance and flexible payment options, including Medicare and Medicaid, we are committed to delivering holistic, compassionate care tailored to each individual’s needs.

Speaking and interacting with Lina godawa has made me feel at ease knowing that my family member is…read morein safe and amazing care

Denise is always creative, welcoming, and passionate about what she does. Her department offers fun…read moreactivities like beaded jewelry, crafts, and classes that bring people together. It's wonderful to have these kinds of creative opportunities in the community.