Visited again recently, spoke with one of the new PA's; they ask if you have any questions, but…read morethey don't actually want you to have any. Two positives: 1. they finally hired a receptionist that is nice and on the ball. 2. They are beginning to get their wait times under control. The tech was awesome.

I have been of patient of Dr. Hogan's for about 20 years. I have always found him attentive to my…read moreneeds and has always listened to my concerns. He spends the time during a visit to explain what he is doing and why he is doing something. The front office may have changed over the years but his office manager has been with him for probably the last 20 years. The nurses are great at returning calls. If Dr. Hogan is booked, the office can usually get you in with his PA or the other Dr. in his practice. When I have been truly sick they have always been able to work me in within a day. I have recommended him to multiple people- Mother-Husband-Coworkers and they are all still patients of his. I would highly recommend Dr. Hogan for your family medical needs.

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

My family has been coming here for years and we absolutely love all the Providers in this office…read more Dr.Lambert is very thorough, knowledgeable, and overall a great doctor.

Been a patient there since 1984-not a typo, really over 30 years. I see Dr Gabriel-but at one time…read moreor another I have probably seen almost everyone. The treatment as a patient and as a person has always been exceptional. They are always prompt when responding to questions thru the portal. I highly recommend NHFM.

I've called multiple times and was just sent to the nurses line. Was told I would get a call back…read moreand never did. That was 6 months ago. I called again today to try and get in and the same situation happen got transferred to a nurse at 11:20 this morning and still have not received a call back. Very disappointing that I am now having to find a new OBGYN because no one can seem to reach back out to customers

I needed a checkup since I'd been remiss in finding a new Ob-Gyn after the one I went to for years…read moreretired. This practice was recommended by another doctor (his wife goes here), and I was more than pleased! The doctor I was scheduled to see had an unforeseen accident and I was asked if I'd like to see the PA or reschedule. I opted to see Barbara Buckley, and she was wonderful! I am older, and she gave me some great advice on navigating the changes!! I dreaded going, but left looking forward to next year!

From the front desk to the lab that does the bloodwork, everyone if friendly and helpful. Heather…read morehas been there since I have been a patient and she is beyond caring and kind, even when I am not in the mood for bloodwork, lol. I saw the new PA, Sydney and she was phenomenal. She was so sweet, caring and listened to my concerns without judgment. I drive almost 1 hour and 40 minutes to stay with there office because of the staff.

Dr. Shabnam and her team are wonderful. They listen to me and offer positive feedback and…read moresolutions concerning my medical needs. When I have a procedure she is very skilled and HER SHOTS NEVER HURT! I trust her and go to her for everything first.

Dr. Sullivan has been our doctor for over 20 years and is simply the best. The office staff seem…read moregood and the folks drawing blood are very skilled as well. So far no issues at all with the office.

My wife had her annual appointment here in January. She checked the self pay rate before scheduling…read moresince we were paying cash. Before she left, she paid the entire bill. A few weeks went by and we started receiving bills from Quest diagnostics. The bills were not small. She called Quest who told her she had to speak with Lifestream. She spoke with Lifestream who told her she should not be receiving a bill because she paid in full. We continued to get bills. Every month we repeated the same dance. Every month we were told we shouldn't be receiving a bill. She messaged Susan Harris herself who assured us she would personally take care of this. It's the very end of June and we received yet another bill saying it is past due. This isn't rocket science, it's not even as difficult as traditional medical billing where you have to go back and forth with insurance to get paid. This was a cash payment. Simple. I would not recommend this place to anyone. If they can't handle something as simple as a cash payment, I'm not sure how they could even begin to handle the complexities of treating patients. My wife and I are so disappointed in the lack of care we have received from this office.

Dr Anderson, Randi and team are wonderful! I moved from California several years ago and am…read morethrilled to have found them. Always professional, helpful and thoughtful. I highly recommend Dr Anderson and team! Mollie Drake

I completed my executive physical. The doctors were efficient but also spent a good deal of time…read morewith me. Great service and advice.