my point of view! it must be the hardest for a woman doctor of radiology, in a private practice,…read more not affiliated with any corporations, or the "good old boys club". when i walked in for my set appointment, with a totally fragmented case, unreleased films, reports from my horrid experience at baylor scott, white corporate roller coaster, it was very hard for her to work on that puzzle, time consuming also. thankyou jesus dr. khan took the time. i paid a small consult fee . she consulted with my husband and me for an hour. it was worth every penny. who gets to speak with your doctor like that? worth every penny for consult. she also performed the test procedure personally. who does that being a doctor of radiology?? i would advice any woman to begin your journey with dr khan. you will get top tier care and expertise. i would wish no woman go through what i have been through, just because i didn't know, baylor scott white. go to the best in the very beginning of your health evaluation, dr khan. carol ann hicks. august 18 2026

I had a very disappointing and upsetting experience during my mammogram appointment…read more When I scheduled the appointment, I was told that they would need my previous mammogram images. At the same time, I was also told that if I brought my previous mammogram reports instead of the images, that should be enough for the appointment. Based on that information, I brought all of my reports with me. Unfortunately, no one asked for my previous reports or images during check-in. Only after I was already in the imaging room, just before the exam, Dr. Sarah Khan came in and asked if this was my first mammogram, even though I had clearly scheduled a diagnostic mammogram and had provided all the relevant details in the check-in forms. She seemed frustrated that my previous images were not available, and instead of addressing the communication issue with the front office, that frustration was directed toward me. She then asked why I had changed radiologists. I explained that I had previously gone to another imaging center, but traveling there had become difficult and this facility was much closer to my workplace. Even after I explained that, she again asked whether I had chosen this facility because it was cheaper in rude way. She then told me that seeing me was "a waste of her time." Hearing that from a physician while I was already anxious about a diagnostic mammogram was extremely hurtful and unprofessional. She also asked me questions about my previous mammogram report. Every time I tried to explain my medical history or answer her questions, she interrupted me before I could finish. She then said that my "story" did not match the report. I honestly didn't understand why my own medical history was being questioned, and I was made to feel as if I was lying. Dr. Khan then said I would need both a screening mammogram followed by a diagnostic mammogram (after few days). This was never explained clearly to me, and I was taken back into the imaging room before I fully understood why two mammograms were being recommended. When I expressed that I was uncomfortable having two mammograms without a clear explanation, she told me that she could not continue with the imaging. As a result, I left the appointment without getting the mammogram. To make matters worse, the front desk staff also implied that the situation was somehow my fault, even though no one had verified my previous reports or informed me of any issue during check-in. If previous images are required before a diagnostic mammogram can be performed, that should be confirmed before the patient is taken into the imaging room. Patients should not be made to feel blamed, dismissed, or disrespected because of internal communication issues.

I've been going to old town family practice for several years. My experience has always been…read morepleasant, and staff is always friendly. It's easy to reach and has reliable parking. Walls are a little thin, but that's just a building issue. Medical staff changes somewhat frequently but I have no issue with them in any case.

Although my in office experience was pleasant enough, a few weeks later I received a bill which was…read moreodd because I made sure I would not owe anything before I got there and before I left the visit. Turns out, they charged me for an entire "second visit" because they simply stated I needed to see a specialist about one of my concerns and gave me a referral. No one mentioned a single thing about charging me just for them to tell me to see a specialist. Absolutely ridiculous. I will not be returning to this office. Extremely annoyed and disappointed that offices continue to screw people out of more money. I recommend going elsewhere or asking very specifically what your visit covers and which QUESTIONS cost extra...

Since the start of the pandemic 4 years ago, I have suffered (and its ongoing) multiple serious…read moremedical issues that required multiple MRI's, multiple X-rays and multiple scans. Southlake Envision Imaging clinic has been MOST accommodating, professional and time efficient every single time! I had at least 15 or more visits to help diagnose my serious conditions. Every time I have entered this location using my walker, I was & am still suffering from EXCRUCIATING pain & discomfort. My combined medical issues create this pain for at least 22 hrs of each and every of my days. Waiting, sitting, walking is extremely difficult for me, constantly. Southlake Envisions proficiency makes my visits much easier each and every time. The staff is attentive to helping me with the door when exiting and even assisting me to the back for each procedure every time. The simple & easy task of making my appointment, to the time waiting from check-in, to taking me back for each procedure, was ALWAYS made easy. They were not making special provisions for me alone, I noticed every patient from check in, to taking us back for the actual procedure, was little time. There were hardly any people waiting in the waiting room which makes me feel their scheduling system is on point. All the staff, from the office workers to the techs are kind, professional and so helpful when I needed assistance. Again not just for me, I noticed this overall for each patient! I HIGHLY recommend this location for any imaging needs... Kudos to all these employees and management!

They cancelled my appointment the day of my appointment. The reasons given to me do not make…read moresense--especially given the detail provided when I initially scheduled. This has/will cause me both work & medical issues

I had a CT scan and an MRI on 2-11-26. The center has a wonderful staff. They work hard to get the…read moreneeded images. I highly recommend this imaging center

I had to go in for an MRI and I had a great experience with the front desk and MRI tech. The…read moreenvironment was clean, calm and everyone was very personable. The location was convenient and easy to find as well.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

The actual visit and test was fine, it's getting the results that's difficult. It took calls from…read moremy doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again.

This was the best medical experience I've had in years! This was my first mammogram and I had no…read moreidea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy!

Dr. Sullivan has been our doctor for over 20 years and is simply the best. The office staff seem…read moregood and the folks drawing blood are very skilled as well. So far no issues at all with the office.

My wife had her annual appointment here in January. She checked the self pay rate before scheduling…read moresince we were paying cash. Before she left, she paid the entire bill. A few weeks went by and we started receiving bills from Quest diagnostics. The bills were not small. She called Quest who told her she had to speak with Lifestream. She spoke with Lifestream who told her she should not be receiving a bill because she paid in full. We continued to get bills. Every month we repeated the same dance. Every month we were told we shouldn't be receiving a bill. She messaged Susan Harris herself who assured us she would personally take care of this. It's the very end of June and we received yet another bill saying it is past due. This isn't rocket science, it's not even as difficult as traditional medical billing where you have to go back and forth with insurance to get paid. This was a cash payment. Simple. I would not recommend this place to anyone. If they can't handle something as simple as a cash payment, I'm not sure how they could even begin to handle the complexities of treating patients. My wife and I are so disappointed in the lack of care we have received from this office.

Friendly people, good experience. Recommend this imaging service for anyone in the Fort Worth area.read more

I came in recently for x-rays as a walk-in first thing in the morning. The front desk receptionist…read morewas friendly. I handed over my documents (imaging order, pic ID, medical insurance card). When asked about cost, she told me she would let me know. I was then called back shortly which at the time I was grateful since I was trying to get to work asap. The x-ray tech that brought me back was also friendly and professional. She was easy to talk to and guided me through the exam in a way that was comfortable with my current condition. The whole process was seamless and quick. Maybe a little too quick. I checked out and asked the same receptionist what I owed thinking she verified my benefits by then. She said she didn't see that I owed anything. That's never the case, but I went on my way to get to work. I get a text a little over a week later stating my statement was ready. I just wished they were more efficient with checking benefits before performing procedures. I knew I was likely to pay, but others may feel blindsided if they weren't familiar with their insurance coverage. Despite that, the fees were standard and the whole experience was satisfactory.