There are a lot of hospice providers in the Dallas area, but they are not all the same. After using…read morea less caring and experienced hospice in Lewisville, we reached out to Accolade in Burleson. From the first visit we noticed a difference in the level of service provided by Accolade. The nurses are extremely competent and they displayed a sincere interest in the patient as well as our family. They helped get us through a difficult end-of-life situation. If you are looking for a hospice, call Accolade and you will see what I mean.

We had a very different experience with this hospice. While some of the nurses were excellent, the…read morecase manager was very inconsistent with her service. She was defensive and adversarial when questioned about treatment. When the patient passed, there was no follow up call and it took more than one call to get the medical equipment picked up and there was no instruction for disposal of meds hospice left. The minister was looking to us for direction on how to proceed. I would not recommend this hospice for overall compassion.

I had my surgery done here last month and everyone's so kind and caring …read more I wouldn't go any place else .. Keep up the good work

Had 2 different stays here in less than 6 weeks and will never, ever return if I can help it. It…read moreused to be Medical Plaza and my father in law loved it then, but when we were in FW and needed an ER we went to where MP used to be and noticed the name had changed. We went anyway. All you really have to do, honestly, is walk in at 2-3 different times a day and go by the cafe (which closes at 2 pm!! and has little staff at other times), go by the waiting areas and just listen in and walk thru a couple floors and then do the same thing at Baylor and Texas Health downtown - both within 5 miles and you will clearly see the difference. Medical City is the only FOR PROFIT hospital of the 3 and it shows. Not near as clean , very little to offer people who need to stay for many hours on several days, parking is horrible, and our experience had us being charged (Medicare) for ICU rooms when we clearly were not in ICU and were not receiving ICU care (no dedicated nurse, no machines hooked up other than heart monitor strapped on which we walked around with on several floors, even went outside a couple times.......how is that ICU?). The bigger issues were testing equipment sitting everywhere in the hallway supposedly not working when we went for a nuclear stress test. The test was put off 3 times due to badly functioning equipment, then we had to stay an extra night (8 total just for a-fib which was being treated with meds only) just because someone couldn't read the test in a 4 hour period :-(( During that 8 day stay, my husband was skipped over 7 meals - he lost 13 lbs in that week because they would falsely have his scheduled for tests that never happened or got rescheduled and meal time had already passed. They even had in his chart a test scheduled on a Sunday! We all know random tests are not done on Sundays. We even overheard the nurses saying "why do they keep doing this stuff to this guy?" "they know we don't do tests on Sundays, I feel sorry for him." Then there was the 2 nights I left to go home when my husband was asleep about 8 pm and the front doors which was near the visitors parking lot - were LOCKED! I was told I had to go out the back where the employee entrance was and walk around the building........AFTER DARK.......DOWNTOWN!?!? Are you kidding me?? I was livid. There were a couple of good nurses, but just as many who appeared to be gabbing most the time and definitely had a chip on their shoulder if you asked for anything. During the 2nd visit for open heart surgery (not planned - told us we had to have it based on blockage seen thru angiogram (by the way - never get this test done if you can avoid it - get a calcium score test first or a different imaging test - shameless plug for excellent book that goes over alternative tests with less radiation and adequate information gained , just not the $$ they may want - read Paleo Cardiologist and have your eyes opened. You really need to know these things and not rely solely on the medical industry to do what is in your best interest. Also look into Dr Oracle ai program - awesome program accessible to all and used by many med students and physicians. Upon leaving this hospital on day 6 after open heart bypass surgery, the NURSE took my husband down to the loading area and put him in the FRONT seat (big no-no with airbags and open chest surgical healing) AND said there were no discharge instructions!! Seriously, a nurse told us this. I pulled the car out of the way for other people to get by, got out, left poor husband in car alone and went back up to the cardiac floor and asked about discharge instructions. The lady/nurse at the counter said "Oh, he never gave you one of these?" She held up a 7 page red letter typed cardiac care discharge instructions which had ALOT of things we needed to know about sleeping , sitting , coughing, meds, follow up time frames, etc etc etc. I said "no he did not, he said there weren't any!" and I grabbed it from her hand and left. I know the medical industry changed alot after Covid, but this is just ridiculous! Do yourselves a favor and ask and investigate and go inside and walk around the hospitals in your area BEFORE you need one!! Ask friends and famly - alot of them and get specific reasons why they liked or didn't like a hospital. Cute nurse NOT a good reason to go there. One toilet not working one day NOT a good reason to avoid that one. Be involved in your own life, your own decisions and your own medical care as well as that of your family members. Sadly it is a money driven field and many uninformed "clients" who would have no clue if they were being deceived..........unless they do a little digging and pushing when necessary. I pray your experience is better...........for everyone's sake.

I knew from the very first conversation that we were in good hands with Care Circle. They treated…read moreour family with genuine care, patience, and respect. It didn't feel like a transaction--it felt personal. That level of service is priceless. Truly grateful.

Great hospital with an awesome staff! Patients are treated like family!read more

Wait was long but it was worth it. The nurses and doctors genuinely cared about my well being. they…read moregave me a EKG as soon as I got there and once I was in my private room they did my blood work. my nurses name was Sasha and she made sure to check on me often and you could tell she really did care unlike other nurses at different hospitals i've been too. this is my second hospital to go to and for the same reason and when I left I actually feel like I was cared for unlike Medical City Arlington. I was not treated any different because I dont have health insurance and I value that a lot.

The entire staff and JPS was fantastic after I was rear ended by a drunk driver in a truck off 820…read moreS in Fort Worth. I had a concussion - so I didn't know what was going on half of the time - a broken arm, and was in a lot of pain throughout my body, but had no real idea what was wrong when I woke up. They did X-rays, MRIs, found out what was wrong with me and put me back together. It was a very scary experience, but now that I'm better I can definitely say they are a very good trauma center. I'd highly recommend not getting in a car accident, but if you do and are near JPS, rest assured you'll be well taken care of. Thanks to everyone who helped me that night. You're the best!

From the initial intake to the funeral home transfer, this company took care of our entire family…read more They were all so loving and kind.

Our family choose Alpha Omega Hospics for our mother in Grandview Nursing Home. The care she got…read moreduring the week was definitely a 10. However when we really needed them on the weekend as mother passed we got none. The man that came out to talk to us about this company is a great salesman, but they did not deliver what was promised. I've called him twice, let messages with the company and he still has not called me. Thank goodness the week end charge nurse at the nursing home also works at a hospice company during the week. She was gracious enough to help us and to make sure our mother was transported to the correct funeral home. The person elected by Alpha Omega not only did he not care for our mother he called the wrong service to pick her up. We all make mistakes, but at least the respresentative should have enough integrity to at least follow up and apologize for the promises he made. I would hope that no other family has to go through what we did. Thinking that hospices was to help patient as well as family during that difficult time I rate this company in the negative.