Staff is great. Food is fantastic. I had total knee replacement and it went great. The medical…read morestaff are so friendly and accommodating.

Yesterday I had my first appointment with Dr. Wagner at TX Knee and Hip Center in Ft. Worth. We…read morehave planned an upcoming needed knee revision near the end of the month. ..Needed pre-op for surgery. Luckily for us, the hospital took me in so I wouldn't have to come back up here to do this before my surgery date! The hospital has Free valet service! A good concereige staff. And wonderful people to check you in, (Julie B.), and fun, friendly, helpful people in the lab! (Cinda, and (?) I forgot your name; but I loved your haircut ). I'm praying the surgery personnel, nurses, and other staff are just as great. I bet they are! The hospital is beautiful and peaceful! Love the restful feeling one gets stepping inside the front door! Can't wait to see my room! A private suite where Billy will be staying with me! Awesome! "Lord, I pray the insurance covers it all, and I am praying for great surgical results from all in the OR. Amen." Need a peaceful but expensive getaway? Get sick and stay here! LOL! KIDDING!!! So far my review is 5's. I bet it's 10 by the time I leave!

When it comes to THR, I'm a bit biased, but I always try to view them from the perspective of a…read morepatient. As a patient, I really enjoyed my pre-op visit. The ladies at the check-in desk were courteous. There was a slight hiccup with the billing, and it was handled well. They forwarded the issue to the registration department, and we worked it out from there. My registration clerk did a great job. She was fully versed in what she was presenting, and she was able to clearly explain/answer the questions I had. She was efficient and left nothing unanswered. From there, I joined the nurse for the actual pre-op. I'm horrible with getting names, but my nurse was great. Again, everything was fully explained, and she addressed every question asked. Bravo to both of these ladies who assisted me; it was a great visit, and they fully prepared me for what's to come. My only note: Grade F The registration office is a bit too open, and the patient information can be heard in other rooms. They have sliding doors to close off the waiting area, but they do not have doors on the other side. Because there's no way to fully close off the rooms, they are violating HIPAA due to everything being heard in other rooms. I heard the clerk asking for the full name, DOB, verifying insurance, etc. That is not acceptable. Parking: I was in the Justin Tower; they do have valet, but I'd be leery of using it. There was so much going on around the cars, I wouldn't feel comfortable adding my car to the mix. There's plenty of parking around that tower; parking elsewhere would be a short, but brief walk.

I don't have too much of an opinion about this hospital. I've only ever had outpatient surgery…read morehere, and gone to a few doctor appointments here. The parking downtown can always seem intimidating, but for such a big hospital in a crowded downtown area, the parking was pretty easy. I do wish that they had a sky bridge from the parking lot into the hospital like they did for the employees, but it was locked. That being said, I've had worse experiences at hospitals, but I don't really have a complaint about this one.

I had my surgery done here last month and everyone's so kind and caring …read more I wouldn't go any place else .. Keep up the good work

Had 2 different stays here in less than 6 weeks and will never, ever return if I can help it. It…read moreused to be Medical Plaza and my father in law loved it then, but when we were in FW and needed an ER we went to where MP used to be and noticed the name had changed. We went anyway. All you really have to do, honestly, is walk in at 2-3 different times a day and go by the cafe (which closes at 2 pm!! and has little staff at other times), go by the waiting areas and just listen in and walk thru a couple floors and then do the same thing at Baylor and Texas Health downtown - both within 5 miles and you will clearly see the difference. Medical City is the only FOR PROFIT hospital of the 3 and it shows. Not near as clean , very little to offer people who need to stay for many hours on several days, parking is horrible, and our experience had us being charged (Medicare) for ICU rooms when we clearly were not in ICU and were not receiving ICU care (no dedicated nurse, no machines hooked up other than heart monitor strapped on which we walked around with on several floors, even went outside a couple times.......how is that ICU?). The bigger issues were testing equipment sitting everywhere in the hallway supposedly not working when we went for a nuclear stress test. The test was put off 3 times due to badly functioning equipment, then we had to stay an extra night (8 total just for a-fib which was being treated with meds only) just because someone couldn't read the test in a 4 hour period :-(( During that 8 day stay, my husband was skipped over 7 meals - he lost 13 lbs in that week because they would falsely have his scheduled for tests that never happened or got rescheduled and meal time had already passed. They even had in his chart a test scheduled on a Sunday! We all know random tests are not done on Sundays. We even overheard the nurses saying "why do they keep doing this stuff to this guy?" "they know we don't do tests on Sundays, I feel sorry for him." Then there was the 2 nights I left to go home when my husband was asleep about 8 pm and the front doors which was near the visitors parking lot - were LOCKED! I was told I had to go out the back where the employee entrance was and walk around the building........AFTER DARK.......DOWNTOWN!?!? Are you kidding me?? I was livid. There were a couple of good nurses, but just as many who appeared to be gabbing most the time and definitely had a chip on their shoulder if you asked for anything. During the 2nd visit for open heart surgery (not planned - told us we had to have it based on blockage seen thru angiogram (by the way - never get this test done if you can avoid it - get a calcium score test first or a different imaging test - shameless plug for excellent book that goes over alternative tests with less radiation and adequate information gained , just not the $$ they may want - read Paleo Cardiologist and have your eyes opened. You really need to know these things and not rely solely on the medical industry to do what is in your best interest. Also look into Dr Oracle ai program - awesome program accessible to all and used by many med students and physicians. Upon leaving this hospital on day 6 after open heart bypass surgery, the NURSE took my husband down to the loading area and put him in the FRONT seat (big no-no with airbags and open chest surgical healing) AND said there were no discharge instructions!! Seriously, a nurse told us this. I pulled the car out of the way for other people to get by, got out, left poor husband in car alone and went back up to the cardiac floor and asked about discharge instructions. The lady/nurse at the counter said "Oh, he never gave you one of these?" She held up a 7 page red letter typed cardiac care discharge instructions which had ALOT of things we needed to know about sleeping , sitting , coughing, meds, follow up time frames, etc etc etc. I said "no he did not, he said there weren't any!" and I grabbed it from her hand and left. I know the medical industry changed alot after Covid, but this is just ridiculous! Do yourselves a favor and ask and investigate and go inside and walk around the hospitals in your area BEFORE you need one!! Ask friends and famly - alot of them and get specific reasons why they liked or didn't like a hospital. Cute nurse NOT a good reason to go there. One toilet not working one day NOT a good reason to avoid that one. Be involved in your own life, your own decisions and your own medical care as well as that of your family members. Sadly it is a money driven field and many uninformed "clients" who would have no clue if they were being deceived..........unless they do a little digging and pushing when necessary. I pray your experience is better...........for everyone's sake.

I've been here for three days hospitalized for my ovarian cysts and in reality they are too good,…read morebut the best thing is the treatment of the nurses, they have made this easier I am too attentive and professional I have felt like I was at home thanks to Kausar, Sunita and karma they are too attentive they control my pain and apart from that they are aware of everything

Lindsey T - nurse was so freaking nice and professional. She was the absolute best. I would…read morerecommend this location to anyone. The security team doesn't play, the check in is legit. The team made me comfortable and safe. Jacob in the front was soft spoken and helpful at check in. The care extended to me was very helpful and kind.

Double billed me for Labs, even after alerting them to this fact. Waiting for them to review the…read morecharges, and they still billed me even though they stated they farmed out the labs to Labcorp and I was charged by them. I will be getting a new referral from my PCP tomorrow. Patient beware of this healthcare provider.

So happy I choose this hospital for my minor outpatient procedure…read more Very smooth and fast check-in. While waiting for nurse my exploring eyes went on duty. Though I wasn't able to eat or drink the break room area adjacent to entry/check in provided vending machine goodies and drinks. With free coffee and baked chocolate chip, peanut butter and sugar cookies. Nice! Within minutes from checking in the nurse came to take me to pre-op. She wasn't too engaging with an early morning dry approach that changed to a bit more engaging when I refused to remove my yellow knit cap for their paper blue. *Lol* Jennifer, Gladys, Doc P and anesthesiologist made me feel very welcomed, comfortable and in good care. My procedure per Doc P went very well. Aftercare staff was attentive and informative along with assisting for release. If I had to use this USMD again I wouldn't hesitate due to the Nice, Clean facility with Warm and Friendly staff.

Had a prescription refill. Received several notifications that the medication was ready. When I…read morewalked in the pharmacy, my name was also on the tv monitor indicating the prescription was ready. Walked up to the window only to discover the prescription was NOT ready. WTH? The attendant gave me a BS explanation, which I didn't buy. Next time I will know to wait a day after it's supposedly ready before picking up. Really it's no big deal. Simply strange! Otherwise, I'm very pleased with JPS.

Sanitation was insanely poor, felt gross to use the bathrooms!!! Care team was nice thoughread more

My mom was admitted to BSW, we were on the 7th floor of building C and Amber was the best nurse I…read morehave ever seen in my life. She gave us so much information, she was helpful, proactive and didn't act like my Mom was one of many. Our family was so grateful for her kindness and care.

My 3rd pregnancy journey begins, and this time I'm having a Baylor baby! I arrived about an hour…read moreearly just to make sure I could secure a parking spot in the pavilion garage. I ended up finding a spot on Level 5 and taking the stairs down. My doctor (Maas) is amazing and so helpful. She's been my gynecologist for years and it's such a blessing that she will be there for my delivery. All of her staff have been a delight as well. There is a limit to how many deliveries can be taken each month which is great! The last doctor that delivered mine was overbooked and always so rushed, but not Dr Maas. She helped me through every question I had and explained thoroughly. I'm definitely more at ease with this pregnancy and not dreading my prenatal appointments.

I'm disappointed with BSW Emergency Hospital. While helping a friend deep clean a house I was…read morecleaning in kitchen cabinets. Got into rats nest (not knowing what it was) I did not put mask on and breathed this for several hours. I have several medical conditions: COPD emphysema, diabetes, polycythemia vera, high b/p, hemochromatosis, high cholesterol, and a few more. When a friend came by and told me about the Hantavirus, it scared me. I phoned primary doctor, was told to get to ER since I have lung diseases and it's critical for me to be tested asap. Went to BSW emergency hospital explained to them why I needed this test done. A blood test was done and CT scan of chest (I had a bra on with underwire, informed tech but was not ask to remove bra). That will interfere with scan. I ask RN again about Hantavirus test. Was told they can not do it at this facility, I needed to go to bigger hospital. Ok then I needed to go. But I sat there waiting. At least 3 1/2 hrs have gone by. Why am I still here wasting my time and ask to leave. Once they released me, they told me to pickup prescription from CVS 24 hour service. Which I did, ask Pharmacist what the medication was for and he stated my lungs. Then looking at my release papers, they had diagnosed me with COPD and hemochromatosis. WHAT !!! I'm the one that told them that I had these two diseases and had a lung doctor. I didn't go to the hospital for that reason but they diagnose me with that, but I already knew that. I phoned and questioned this and got the run around. Wow, what a waste of time !! They don't allow photos or recordings so I apologize for the few photos I could take. I'm sure everyone has their own opinions about this emergency hospital, but I'm just very disappointed in how I was treated. They must not truly have listened to me. I have their names but I say lesson learned... don't go back !!

Original post: I am highly disappointed by the treatment I just received or should I say, didn't…read morereceive. I will never give this place another chance. I saw the bad reviews and against my better judgment decided to go to them. Save your time and money. Worst doctor ever. Edit: I noticed on every bad review Baylor used the same default message about customer service and whatnot. What are y'all doing about it? All these people can't be saying the same thing and you guys are not handling it. What are you going to do about these common issues??? We deserve care with integrity, humility, and compassion. Where is that faith-based care we deserve? I went to Hugley, turns out I had a collapsed lung.

I highly recommend this surgical hospital. The nursing care was exemplary. The rest of the staff…read morefrom reception to discharge was quick, efficient, kind, and thorough. GREAT experience!

check in was good, care of nurses was excellent, Dr. Fairbanks was fabulous! However, billing…read moredepartment is a beat down! I have Medicare for my insurance AND a supplemental insurance with Philadelphia American! My deductible had been paid in full when I started getting billed! A phone conversation was had with a representative who was rude, would not listen to my wife as she tried to explain why we owed no money, then ignored requests to speak to a manager! Also, she would not give us her name! We are still getting billed for something we DO NOT owe!

My wife and I had our very first child at this hospital and I could not have imagined having a…read morebetter experience anywhere else. The nurses, doctors, and staff were like a group of angels to our new family. We are grateful for their attentive care and hospitality and will definitely have our second child there if possible. Big shout to all the ladies on the fourth floor. They are full of wisdom and love!

Amazing care from the ED to nursing care on the floor. Staff was always attentive, and had my best…read morewell-being at the main priority. Definitely would recommend.