My dad was a resident here for about 10 years. He suffered from Parkinson's. During his time…read morehere, he went from the unassisted level, to the assisted level to the full care level. I must have visited this facility at least 3 times a week for a decade! I live nearby so it was convenient to walk there with my kids and visit my dad and the other elderly residents. We got to know many of the folks there, all the nurses and nuns as well. The front desk receptionist was always courteous and welcoming, the foyer is spacious and simply decorated. This place always felt more like an apartment building than a "nursing home." It was always fresh, bright, and clean. The floors were always so shiny and immaculate. We checked in and took the elevator to my dad's room. The living spaces there were always neat and organized, with laundry services provided. Residents can make their rooms as personalized as they'd like. We saw some lovely, well-appointed living rooms and bedrooms. The common areas are pristine and comfortable. We enjoyed seeing the other seniors there and took pleasure reading to them, helping with meals in the communal dining room, and even conducting Bible studies! The kitchenette has a couple tables, snacks and drinks for the residents. There's also a well stocked library and games. The nuns of the Little Sisters that run the facility provide spiritual support and many activities to keep the folks there encouraged and entertained when appropriate. They also have yard sales and festivals throughout the year. The nursing care was amazing and we felt confident in the safety and healthcare my father received. He was cared for in a dignified and gentle manner as he went through the stages of needed care. The staff made his adjustments for further medical assistance seamlessly. They certainly made a difficult situation much more easy to handle. Our minds were set at ease knowing my dad was being treated with compassion and love. Beautiful grounds surround the buildings, where residents can talks walks, pause for prayer and meditation and just enjoy being outside with nature. I'm so thankful for the extraordinary care my dad was given by the incredible people here. We couldn't have chosen a better home for him.

I cannot say anything bad about this company or employees. They were all very helpful,…read moreknowledgeable, kind and friendly. We had nurses, PTs, OTs coming in and they all were great. Nothing derogatory that I could say about them. I would recommend to anyone who asked.

Petersburg location: Quality care, amazing staff, progressive and continuous levels of the…read moreprogram. Highly recommended.

Horrible administration. Stay far away! Totally botched a family members rehab and is super quick…read moreto kick them to the curb.

Picking a hospital to deliver your baby at always comes with concerns about if you picked the right…read moreone, what happens if something goes wrong, etc. I toured a few hospitals and ultimately decided on Henrico doctor's because it just felt right during the tour. Given everything that's happened recently, I was a little nervous, but we are so glad that we chose to deliver here. I was unexpectedly hospitalized with pre eclampsia at 36 weeks. The doctors and staff kept me overnight for monitoring and decided I needed to have my baby. They made sure they educated us on all of our options and step by step what the plan was. My delivery was so much less stressful than when I had my son, even though it wasn't exactly an easy birth. All of the nurse staff and NICU nurses/doctor were in the room ready in case they were needed, which they were. A nurse stood by my bed holding my hand calmly explaining what was going on with baby so I wouldn't panic. The neonatologist has my partner call me on the phone to discuss what exactly was going on instead of trying to have a sleep deprived person try and relay everything. They also got us set up with their app to monitor our baby 24/7 in the NICU. The nurses did everything they could to get vitals on me overnight but not wake me. They regularly checked in to make sure I didn't need anything. If the camera for baby was moved or turned off because of diagnostics, the nurses called the NICU to have it put back on. Every place has a few bad eggs but our experience here overall has been so amazing in so many ways. Diane in the NICU has been the most comforting nurse to work with while our baby girl is staying there. Our first night hospitalized, Meagan made sure to check on us regularly, keep us informed on everything and answer any questions, and just good off with us some to help us relax. If you're on the fence about this hospital for delivery, you can't go wrong. We are forever grateful for everything and everyone here during this experience. Update: My daughter was in the NICU for almost 3 weeks. They had just opened back up so we were slightly nervous. They have an app for you to watch your baby when you can't be there. The first neonatologist we met was great at explaining what was going on and giving a clear treatment plan with the goals she needed to meet. After a few days we had a different neonatologist who also was great and even said we could be a little more forgiving with her goals so we thought maybe we'd get her out sooner. We had to call up there a few times to ask them to turn on the camera as it had been off for hours. After repeatedly having issues and being upset after a meeting with the occupational therapist we were assigned, I spoke to the director of the NICU. She was so understanding and met with me every day or two for a week to check in. We came in one day and had a third neonatologist. Their plan was different than the other two and my fiance and I just got very frustrated. The doctor talked to us to see what the frustration was and what they could do to help. Throughout her stay there were a few miscommunications, however overall we were very happy with their care for her. Leanne was her nurse for the last few days and she was fantastic! She left us little notes on her swaddle to let us know how she had done at her most recent feeding/check in. When she walked us out to the car she gave us a hug and told us to keep them updated. Except for one nurse that answered the phone when we called once, everyone we met in here was very caring. I changed my review to 4 stars only because it was very frustrating having the camera off a lot or it wasn't working.

Very low quality service. An ER nurse told me they would have to remove my central line port to do…read morea culture. That's not how that works at all. Very uneducated staff. Unit is absolutely filthy too. Blood everywhere.

ZERO RATING. Please don't send your LO here if they are recovering from a stroke or any other…read moredebilitating condition. While there are some employees here who actually work and care for the patients, namely Jules and Basil, there are many who don't. They're lazy and too busy on the phone. the patient to caregiver ratio is grossly out of balance and the quiet ones, ie stroke patients, are neglected. And if you show up for a visit and ask any questions, they are insulted and defensive. I actually had to call 911 during a visit because my LO was in so much pain and no one would help AND THEY REFUSED TO LET HIM LEAVE. This place is beyond scary IMO especially when the Medicare website even gives it a one star rating.

I am writing this review based on my brother's care at this facility from Sept 2023 until the time…read moreof his death in April 2024. My brother required full time nursing care after a fall in August 2023. West port is like many nursing homes, all have good and bad qualities. One of his nurses, Greg, was excellent. Also Donna -she was in charge of the floor/wing ,was very good. Both kept us informed as best as they were able. There is supposedly a physician at the facility , whom was never seen ,,,if he even existed. The physical therapy department was very good. Unfortunately my brother did not put his best efforts into his rehab. Food is institutional and left a lot to be desired. We visited my brother every day and had to bring him food so he would eat. The weakest link here is the business office. After my brother ran out of his Medicare time allowance, he was a self pay resident. $400/ day ~ $12,000 month. As I was handling his business affairs, I was paying his bill every month with his funds. Payment was expected by the 10th of each month and his bill was always paid within the 1st 2 days of each month. As he passed away mid month, there was a debit balance of $2945.13 left and owed back to his estate. Now as the administrator of his estate, I have been trying to get a check issued for this amount since June and all I get is the runaround. Supposedly corporate has to issue the check , but on one call tell me who to contact .

PLEASE DO NOT LEAVE YOUR LOVED ONES AT THIS FACILITY! The conditions observed are deeply concerning…read moreand unacceptable. I am appalled that this establishment continues to operate without accountability for the neglect and abuse I personally witnessed during the 48 hours my mother was there, which ultimately contributed to her passing. During our brief stay--where we were with her approximately 90% of the time--I observed numerous issues that no elderly individual should endure. These included cockroaches, medication, and feces on the floors, which remained uncleaned throughout our time there. There were dirty diapers under beds, in sinks, and in hallways, and the overwhelming smell of dehydrated urine was pervasive. Patients requiring assistance with feeding or hydration were not provided with food or water throughout the day. Staff failed to check vital signs, wash, or change patients' gowns. Many patients were found completely unclothed, with no efforts made to dress them. The staff appeared disengaged, often sitting in corners eating and using their phones, neglecting their responsibilities to the patients. Additionally, beer cans and dirty gloves were observed in the parking lot. When my mother was scheduled to be placed in the dementia ward, we arrived early to meet her there. The conditions were shocking: urine on the floor, patients wandering without supervision, and a man walking around without pants. I immediately informed staff that my mother could not stay there, and they agreed to move her to the first floor. Upon her arrival, she was placed on a broken, dirty bed in a deplorable room. She was begging for water, but staff refused to assist. Due to her pneumonia, she needed to be positioned upright to drink, but because the bed was broken, we had to manually sit her up and provide water ourselves. My mother is unable to use her arms and legs so she requires full assistance with all of her activities. Once moved to the first floor, she was left unattended--without food, water, vital checks, or any form of assistance. We had to hunt down the nurses and beg them to take her temperature and give her cough medicine. She was crying in pain and they said there was nothing they could do. We were trying to move her out of there as soon as possible however this was a weekend and making new arrangements was not possible until Monday. We cared for her during this time, but when we left for a few hours during the night to rest, we returned the next morning to find her unresponsive. We had to insist that staff measure her temperature, which was 103°F, and call emergency services. They failed to check her oxygen levels, which were dangerously low. She was transferred to the hospital, where she was placed on a ventilator and later passed away. No individual should be subjected to the conditions described here. This place is what nightmares are made of. This facility must be shut down or held criminally liable for neglect and abuse. The staff involved should be terminated immediately. I have documented evidence, including photographs, which have been provided to Adult Protective Services. If you are seeking a nursing home for a loved one, I recommend consulting resources such as Medicare Care Compare. As of now, Canterbury has a two-star rating out of five based on health inspections and other criteria. The hospital informed us that the patient's they see that come from Canterbury are always in terrible condition and that there is new administration there because of all the problems they had. I spoke to the new administrator and she did not seem surprised by what I was telling her. My understanding is she has been there since May but she needs to hurry up and do her job and protect the people that are currently in their care.

Care quality is terrible. They leave patients to sit in own waste, the facility is dirty and…read morestinks, your concerns will go unresolved, unprofessional staff just there for a check. A few actually does their job but not enough .

My mother was there for rehab. The PT folks were professional and amazing. I can't say much for OLH…read moreleadership. Evening shift for nurses and CNAs provided less than adequate care. While there she was dropped, left in a chair for unacceptable amounts of time (after telling me she was sitting for sometime an hour in a half I came and sat with her) I got up after 45 minutes and found everyone around the nurse's station on their phones and talking. Director of Nursing would never speak to us though requested on multiple occasions. Social worker was less than helpful. And head of facility avoided us. Not to mention the receptionist was down right rude. The most stressed I have ever experienced was while she was there. It was awful. I would never put anyone I love there again.

If you care for your loved ones do not send them here. The nurse was informed my grandmother had to…read moreuse the restroom before she started her treatment. 40 mins later, the nurse doesn't show back up and I tell my grandmother to ring the bell. The nurse still never showed up! I walk down the hallway to find 4 staff members talking. I inform them of the situation, immediately get attitude. The nurse that shows up, slams around the room and literally slams the door shut! I leave and ask for the supervisor apparently there was no supervisor as convenient as that sounds. I am told to call the main line. Funny thing is the only direct way to talk to anyone of importance is only is your admitting someone!

This facility took excellent care of my mom. They welcomed her with signage and treated her with…read moredignity and respect. The lobby is clean and spacious, beautifully appointed. There's a movie room for the residents with puzzles and games as well. The common room held craft programs, musical guests and other activities. My mom's suite had two rooms and a bath, with plenty of closet space. It was comforting to her to be able to furnish her space with her own furnishings and pictures. The staff was extremely accommodating and warm. The nurses were gentle and empathetic. It always difficult when your loved ones decline and eventually pass, but the people here made the transition easier to endure and process. Their dedication and care gave us peace of mind.

well we had to move my dear friend from a nightmare of a place called SUNRISE to Chestnut Grove…read more From the very beginning they were very compassionate about her fears and concerns of being in a strange place. She had dementia and they made sure all het needs were met. She loved the food and the caretakers as well. I could call at an time and they would check on her for me. The entire staff wad wonderful to us. I felt safe for her to be there!! I am so glad we moved her there!!

The quality of the Home Care staff that came out to take care of my parents was much better than…read moreother agencies my family had used. They were friendly and put my Mom with Dementia at ease. After my Father passed away, the main office worked with me on making last minute adjustments and was patient with me as I was transitioning a number of things. I would definitely recommend their services.

From the owner: At Home Care Assistance we pride ourselves on providing the highest quality in home assisted living…read morefor seniors in the state of Virginia. Our live in program is an excellent alternative to expensive assisted living or nursing facility care. We provide care on both an hourly and a 24 hour a day live in basis. We also specialize in home bed bound care for hospice patients or seniors with serious mobility issues. Call us today a free in home assessment of your loved ones needs.