Care quality and living and activities are all outstanding I…read morehave been living here for almost a year and it has been very good to me. Paul Coco who operates this place is extremely caring

Probably one of the worst run organizations. They have staff that are rude, difficult, unsafe and…read morehard to understand. My mother was verbally and physically assaulted by a staff member there. They add services to the invoices and provide no detail even after asking repeatedly what they are for. The building needs a major overhaul (they have had major floods due to the lack of maintenance) and the activities are extremely limited. They rarely take them out and if they do it's to the dollar store or to just drive around and not get out - less liability I guess. Very little mental simulation - less work for them. I met my Mom for a meal and by accident I hit a drink and it fell to the floor. NO ONE came over to assist me to clean it up or my Mom. One person threw a napkin at my face. Do not take your loved ones here.

Couldn't be happier with the quality of care here. My mother has had some difficult issues of her…read moreown making and the staff have been incredibly flexible and helpful. I rest easier knowing that my mother is somewhere safe and that she is well cared for.

Wonderful Memory Care facility! After visiting nearly 20…read morefacilities that offered Memory Care as an adjunct, we found Artis. All residents have memory issues and they are handled professionally and with warmth by all of the staff. I HIGHLY RECOMMEND THIS FACILITY FOR ANYONE LOOKING FOR MEMORY CARE PROFESSIONALS TO TAKE CARE OF A LOVED ONE!

Loved Waterstones of Lexington. I was particularly impressed by the kindness shown to me by all of…read morethe professionals who worked there particularly Katrina who gave me the tour. I was warmly greeted by the concierge and while I waited for Katrina a number of people asked me if they could help me. The building is immaculate . The one bedroom I saw was beautiful. Waterstones offers a wide variety of activities and learning experiences . Looking forward to moving in! Deborah

This is a great place! The food is delicious, the staff is so kind and helpful and really want you…read moreto be happy there. Additionally, the residents are warm and welcoming to new people. The activities are varied. If you like painting classes, exercise classes, swimming in a delightfully heated pool, lectures on very interesting topics, great movies, and outings to cultural events in the community, this is the place to go!

DO NOT put anyone you care about in this facility! The leadership is unresponsive and only cares…read moreabout raising prices, even when our loved one is not getting basic needs met. There is a major shortage of help. Ironically, they continue to fill the rooms with new residents. We're looking for a new place. Very disappointing!!

Normally, I would rate benchmark with five stars, because that was what was explained to me and a…read morefamily member however, what really came out of that sales patch was mis-guided, or misdirected. Exaggerations of what they hoped to have there, but may not necessarily sincerely accomplish. I tried to reach the executive Director. No one returning my call. It's been a week. I left a message at the corporate office for the executive Director's boss. (purposely not putting his name on this review... Yet ) He never returned my call. Maybe they think I'm somebody that will just lay down the phone which is the opposite of who I am, IMO I believe Benchmark is, a nice community compared to some of the competitors that are much pricier. They have a good mix of residents, RCA's, etc. the executive staff, I find nonresponsive and unable to accommodate accountability for their lack of actions. Somethings that I find important and don't really want to bring up specifics out here I feel are falling through the cracks and feel that it needs to be addressed, I tried going through the chain of command that has failed now I'll deter, hopefully some residence from moving in here and go someplace else because of the lack of effort from corporate. And then may be in the future. I could make a call to a place that would make them listen and respond probably within an hour. However, I'm curious to see if they read these reviews and possibly respond to them that's my hope.

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

They unfortunately have great rooms and a few good people that work here, but they have forgotten…read moreto bring my grandfather to dinner before which is a terrible thing to do especially because he does not have a phone to contact us. They walk into the room unannounced and don't knock consistently. It is a clean room but the workers here are for the most part terrible and forget to do there job. They also do not take the trash out of his room. There rooms are nice but not very clean and the people that work there do not do anything to clean the rooms. They don't take my grandfather out of his room for activities or anything special he sits in his room and does nothing.

I wish I could give it less than one star, but I needed to be able to post a review. This facility…read moreis horrible! It is run down and dingy. The staff are unprofessional and give the impression that they could care less about the patients. They schedule appointments and then give incorrect information to other staff members that need to attend. There is not enough staff to cover patients that are there and they are very quick to remind you of that. Just one example, when someone needed to use the bathroom and the staff were told because the patient needed help, after 15 minutes the staff was reminded and still no one came. How long do they expect someone to wait? The staff tell you what they think you want to hear, but if you call them out on it, they become snippy. I would recommend that no one ever put a loved one in that type of environment. They should be shut down.

I've been working at Youville Place for well over 8 years. I've loved every minute of it. It's a…read morekind and loving community.

Do not go here. They do not treat their workers right. This place is run poorly and I do not…read morerecommend anyone this place. They only care about money and not their help or residents.