Worst home health care agency I've ever dealt with -- wish I could give zero or negative stars. I…read moreonly give 1 or 2 stars in extreme cases, and this certainly warrants that. Miscommunication or more like NO COMMUNICATION by care coordinators, Liz & Kim and aides that just wouldn't show up -- or ones that just came unannounced. And since I didn't know anyone was scheduled to come twice I was out running errands and my loved one had no way of answering the door. One such aide, Monique, arrived and made such a screaming, profanity yelling tantrum at the guard booth that I had neighbors calling asking if everything was ok. Thank God I live in a gated community but with this young woman's temper I wouldn't want her in my home. She showed up to work the next day only to leave my loved one unattended to make a personal phone call outside while I was out walking my dog. I heard her carrying on from down the block arguing on the phone with someone about her "baby daddy in jail" and she must've been in jail recently too because she was talking about being in a small cell herself. She was unprepared to do any work that day, her only intention was to make and receive personal calls and texts. I noticed a few days later that she unplugged a plug-in next to the recliner she was sitting in to charge her phone and it spilled over getting scented oil all over the wall, carpet and recliner staining everything. At least it smells good?? Another aide this agency sent, Margaret, was 70 years old and the poor woman had so many medical issues she herself could have used an aide. She didn't eat before coming for her 9 hour shift nor did she bring food with her so we were offering her all sorts of food and I was actually serving her like a queen while I ran around like a servant in my own home. There was no way she would have been able to perform the strenuous physical tasks required of her and she should not have been sent here, it was made clear to the coordinators the type of help that was needed and the intake nurse personally met and assessed my loved one. This "aide" was surprised to learn that I would not be pitching in going forward and would not be helping her -- I told her this was not a tag team and the point of a home health aide was to give me a break. Yet another aide, "B" was so frail and also had a major medical diagnosis which would have prevented her from performing critical tasks required of her. At least this aide had her own car because the other two did not and they relied on a friend/relative/public transportation. From our house to the nearest bus stop it is a mile -- there's no way someone would walk that on a daily basis in rain, sleet or snow, and it is our experience that any time an aide doesn't have their own transportation they are very unreliable. It was also made very clear to Nannies with Grannies coordinators Liz and Kim that we have 2 small dogs and a cat -- that behaves like Sasquatch and hides with visitors but a cat nonetheless -- and any aide entering our home would need to know that and be ok with pets. All of these aides had an issue with pets making it very difficult to form a relationship long term. I have no idea how such an agency who deals with disabled or elderly clients could be in existence with such poorly screened aides, such poorly matched aides for the job, aides showing up to a job without proper knowledge and training of the equipment in the home, with clueless coordinators who forget to make a simple phone call, and without the 2 main requests taken into consideration: Pets (who are sweet and don't bother anyone, but we do understand not everyone likes pets and some people are just plain allergic!) and basic knowledge of the equipment used in the home So in a month and a half period of time 3 aides came for 3 days of service. UNACCEPTABLE! GET A CLUE NANNIES FOR GRANNIES! Oh wait I forgot, after almost 3 weeks of no service the guard at the gatehouse calls Christmas Eve while we're rushing to get dressed and ready to catch a ferry to Connecticut to say an aide is here. Um what?!?! Epic fail Nannies Even the intake nurse, Mary, changed the time of her intake appointment and insisted my loved one screwed up the time but what she didn't realize is that she was on speakerphone with myself AND the aide also in the room. She made the mistake but we didn't press the issue because they were a new agency and we didn't want to nit pick at the time. Well, now it is beyond nit picking at this point. I have no idea how so much can go so wrong but it's really unacceptable.

I hired this horrible agency to provide a companion to a mentally and physically disabled person…read more They sent a man with no previous caregiving experience who pretended to be there for 6 hours a day and he was NOT SHOWING UP AT ALL. He lied and he was billing us everyday. This agency was taking a percentage of his pay so they don't care. When we found out and confronted Nannys for Grannys they said they have no responsibility for the caregiver they sent. What? Then why do we use them to provide this service? They sent a guy who used to drive an ice cream truck! No refund. No apology. Nothing. Beware if you use this agency to provide care or companionship to your loved ones.

"I cannot express enough gratitude for Pat and the entire team at Gentle Touch. I was recently…read moretasked with the overwhelming responsibility of helping my cousin transition home from a rehabilitation center following a stroke. Since I live in another state, I was incredibly worried about how we would manage everything from a distance. Pat and his staff truly went above and beyond to ease that burden. They didn't just provide care; they made sure every detail of my cousin's home was safe and that every single one of his needs was met before he even walked through the door. What touched me the most was Pat's communication and selflessness. He kept me in the loop every step of the way, so I never felt 'in the dark' despite being miles away. He even gave up his own personal time to help, knowing I couldn't be there physically. If you are looking for a team that treats your family like their own, look no further than Gentle Touch. They are professional, reliable, and most importantly, deeply compassionate."

Horrible they lied said they worked with my insurance companny all the time and all there nurses…read moreare license registered they are not !!!so your insurance companny will not cover it or reimburse you !!!! they lie just so they can get the job the aids they sent were horrible or no shows do not use this companny if you love your loved one its a fraud there are better ones out there this is just a broker not a real agency do not beleive these other reviewes there probably freinds and family and employees

My mother has dementia and it was time we needed help to assist with day to day care giving. She…read moreis a very strong and stubborn woman which would make finding assistance a difficult task. We contacted Home Care Assistance who came and met with us to assess the level of care required and to find a caregiver with the required skill set to appropriately take care of my mother. They found 2 caregivers within a day and reviewed their qualifications and experience with us. We requested an interview with one of the caregivers which was immediately set up. After selecting the caregiver, our Client Manager accompanied her on the first day and stayed a while to ensure a smooth transition. Our Client Manager keeps in contact with us regularly to make sure things are going well and if there is anything additional she and the team can do to assist. It's hard enough deciding it's time to get a loved one some help, so choosing a home care provider is a very important decision. We are very happy with the care and interest Home Care Assistance staff and personnel have supplied with the care of my mother. In a fast moving world with numerous responsibilities to attend to daily, it's very comforting to know that there is someone there taking good care of my mother and to ensure she has everything she needs. In addition to finding qualified help, it was very reassuring to discover the honesty of our caregiver as well. With my mother's dementia and confusion that comes with it, she paid her caregiver $50 cash her first day. The caregiver brought it to my attention and handed me the money. I was so grateful for her honesty as many people these days could have easily kept it.

First, I would like to name the person who I am about to commend. Her name is, Danielle Barbieri…read more She is a social worker affiliated with Home Care Assistance. Danielle helped our family through a difficult time. She is competent, professional and empathetic and was able to get us the help we needed in one day. My brother was recently diagnosed with advanced pancreatic cancer. Although he was approved for Hospice, the hospital would not discharge him until we had hired an aide for additional hours. Due to Covid, there is a shortage of health care aides. We found a facility, but they had to cancel us due to staffing problems and another facility canceled when the aide had been exposed to Covid and had to quarantine. That occurred the day before my brother was supposed to be discharged. Needless to say, he was very disappointed. We were referred to yet another facility, who could not help us, but did put me in touch with Danielle. She worked with me throughout the day, patiently answering all of my questions and helping me navigate through the process of getting the help we needed. Thanks to Danielle, my brother is going home, today, only a day later than what had been scheduled with the facility that had to cancel! We have been in touch with others at Home Care Assistance and have been pleased, so far! Thank you, Danielle!

The owner, Gregg, spoke to me directly. He was extremely knowledgeable and genuinely concerned for…read moremy mother's well-being. Unfortunately, my mother only got to use them a few times before she passed. Upon her passing, I received a text from the agency informing me of important paperwork my mother was telling the aide about. They texted to inform me where the paperwork was. Such caring is so hard to find these days. It was so reassuring to know my mother was surrounded by caring, competent adults during her time of need.

RECOMMENDATION: As soon as I indicated interest, I was immediately called to see if I had any…read morequestions. From the initial consultation through the placement of a caretaker, Home Instead has been professional, courteous, informative, flexible, caring, and had a full and complete understanding of the situation. The initial evaluation was thorough and dignified. The fees are competitive within the industry. However, the quality of the caregivers are FAR SUPERIOR to what other agencies offer. The caregivers are well trained, ambitious, efficient, engaging and provide dignity to the clients. The billing department is efficient and courteous. I have used this agency on several occasions and would strongly recommend them. https://www.homeinstead.com/559

Home Companions is a wonderful company. Since my mom came home from rehab we used home companions…read morefor 24/7 live in care. I highly recommend this company. Florence is truly a wonderful Angel who gave us peace of mind during a very difficult time. She is absolutely the best!! From the bottom of our hearts, we thank you!

Fantastic business, great staff friendly customer service answered all my questions. If recommend…read moreusing home companions to anyone looking for care for their elderly loved ones.

The homecare provided was excellent. The staff in the office was very understanding, helpful,…read moreprofessional and informative. Needing homecare for a loved one is a difficult time; the agency assisted in the transition. Thank you again.

This is the worse home care agency I've ever dealt with. Do not use this agency for your loved one…read more Most unprofessional company I've ever had to deal with in my 30 years of getting services. Please make sure you know what your doing before calling this company. There nurse Christy quit and I was never notified. I got a call from a second agency I use, Bayada, and they sent a nurse over to cover this agencies responsibility. I actually had to fill out all the paperwork for the Cordinator because they didn't know how to even do that. Then I had to train this nurse Christy because they don't train them on how to care for the client. They only had two days to cover and couldn't even manage to do that. If you need a great agency please call Bayada. They train all there nurses prior to sending them out to clients. Then the nurse is trained in the clients home by a nurse that's worked here and knows the case without leaving up to family members to train a nurse that doesn't seem to know what a nurse should know. Save your loved one from safe and sound. I now fired the agency.

Amazing company!!!!!!! In the most difficult of times they helped us navigate through to get help…read morefor our elderly parent. This company is the best kept secret ....... when you are looking for help and nowhere else to turn this is the place to call!!!!!!!!! Tiffany is outstanding , understands and compassionate. We would highly recommend her to everyone!!!!!!!!!

Excellent, excellent advice. I wish I had found Tiffany's company last year. She would have saved…read moreme from the months of the run around trying to deal with Medicare, nursing home social workers, assessment interviews, rescheduling assessment interviews,etc. She also referred me to an excellent person to have a stairlift installed for my mom. I thank Bridge A Way for helping me and my family. My mom now has a discharge date after everything was put in place with Tiffany's help. My mom will be home in 2 weeks. Thanks again

I found Senior 911 Works from word-of-mouth. Our Dad is now over 100 years young and insists on…read morestaying in his house and does not want to move in with his children. He can still do most things but needs extra support. This company is a God-send. They are very respectful and honoring if my Dad and seriously go that extra mile. When my Dad had a cold, Kathi made him some chicken soup at home and brought it to my Dad. She didn't have to. She could have just cooked the food in his fridge/freezer but chose to make him fresh soup. I so appreciate every time I visit my Dad and the house is kept up - the floors are swept and mopped, rugs are vacuumed, bathroom is clean, dishes are washed, and the litter box is cleaned. My Dad gets the attention he needs but they also give him the space he wants. They keep detailed daily notes regarding his blood pressure, oxygen levels, and the such. They also journal other notes including food he eats. I personally appreciate all the above mentioned care and compassion but also that they include a health component. Their focus is preparing healthy and tasty meals for my Dad - not just to throw ingredients together and toss it in front of him. They wouldn't last very long in my Dad's house if they did that. Lastly, and most importantly, he responds well to every person that tends to him from this company. The owner is very involved in the care on an intimate basis - not surface care. She also has days she is at my Dad's house for shifts. Being over 100 years young, my Dad has very specific ways of doing things or having things done. Senior 911 Works affords him that space and lends a hand - when he allows - and they do it with grace. They don't push anything on him - and he wouldn't allow that anyway. Senior Abuse is a very real thing and I will not tolerate ANY of it! I highly recommend this team of patient and compassionate professional caregivers/companions. We only have one Dad and therefore want the best for him. This company provides that confidence to me that he's treated in the respectful caring way that I desire for him.

All 3 of the aides and nurses I have used for my Dad, 90+, have been beyond exceptional the last…read moreyear and a half. They are all knowledgeable, compassionate and superbly engaging. The agency is also flexible with trying to accommodate medical appointments. Highly recommend!