Terrible company do terrible job，they teardown my Trane 36000btu unit and cut all the connector on the indoor unit，they also release most if the refrigerant，that cost me a lot to repair and install the unit！ Very terrible company with idiot technician！Also they change their company name to customair！ read more

Over the weekend our AC went down. We called around to a couple businesses and all of them were very busy. When I went down the list and got to these guys, they were able to come on a Saturday night (The guy on call apparently lives near us!) He was professional and saw that the unit was frozen up. Apparently we turned it too low and over the night just killed the system. Thank you very much you guys! read more

Bought a furnace December 2021 had issues Oct 2022 was told there was nothing wrong with it after 3 hrs. Same thing happens last week and they say out 1year labor warranty is up even though it started before the one year was up. They also said they wouldn't come without a credit card on file. I'm not paying for them tto come out again for 3 hrs to tell me nothing is wrong with it. BTW they changed there name to Custom Air. read more

If I could post ZERO stars for these guys, I would have. They don't have a clue what they are doing and have no problem ripping you off. I absolutely wasted a bunch of time and a whole lot of money using these bozos and in the end I HAD TO FIX THE HVAC ISSUE MYSELF! Details below - read if you want, but in summary I wouldn't call these guys again for ANY reason. They are terrible. We called Britech because our blower fan was cycling on and off when on A/C and not blowing hard enough to cool the house properly. First off, they didn't show up for several days, cancelling the first appointment at the last minute that we had stayed home from work to be there for. When they finally got there, their guy said he was there to do our "maintenance ". I told him we don't want any maintenance, we want the blower motor to stop cycling. He said it would be $199 to ASSESS the furnace and A/C unit. Since we aren't HVAC people, we agreed to the work and signed off on them doing it, as it was going to be 34° C the next day. After the "assessment", he said it would be $600-$700 TO FIX THE PROBLEM, and we'd have to schedule another appointment (and more time off work). Again, since we aren't HVAC people, we agreed to the work and signed off on them doing it. When he came back, I was out of town and my wife (who REALLY knows nothing about HVAC) agreed to whatever work would fix the problem. He did whatever work he said was causing the problem (refrigerant leaks) and said everything was working excellent when he left. I get home the Saturday of the long weekend and the blower fan was still cycling. Absolutely NOTHING had been done to address the problem we hired them for, the paperwork said NOTHING about inspecting the blower motor OR the thermostat (a NEST learning thermostat) and the problem was still there. It was at this point I realized I made a huge mistake hiring these people and I had been ripped off. So, I took the blower motor out myself (IT TOOK 12 MINUTES) and had it checked by a motor company. They said it was toast - the bushings were worn out, the motor was working at about 40% of what it should have been and the capacitors were shot. Another $250 for a new motor. I put it back in and the force of air coming out of my registers was better. BUT, the new fan was also cycling. I googled this issue and discovered that the NEST thermostat sometimes needs a C (common) wire run from the 24V terminal on the furnace to properly power it. So, I ran a C wire to the thermostat (30 minutes) and voila - PROBLEM SOLVED. So, Britech (the HVAC "experts"), came into our home because the blower fan was cycling on and off, they never TOUCHED or even looked at the blower fan or the thermostat and said they'd fixed the problem which was occurring before AND after they were there. They fixed NOTHING. I had to fix it myself, and I've never been inside a furnace before this incident. In other words, someone with ZERO trading and NO experience fixed a problem that we paid Britech (the HVAC "experts") $950 to fix and they resolved NOTHING towards fixing that problem. Several phone calls to their GM and Owner to attempt to get some sort of a refund was fruitless. Their position was that we signed off on all their recommended work so "too bad so sad" for us. And that the blower motor was working perfectly fine when they were there (but their Owner did admit his gut didn't look at either the motor or the thermostat). CONCLUSION: attempt to fix your furnace yourself before calling Britech, as you'll have a better chance of the work being done properly, OR CALL SOMEONE ELSE. Stay clear of these people. read more

Although I will tell you of my experience, I won't give exact details. We had purchased a home and the owner had stated 2 weeks before we were to move in that he had had some work done on the HVAC and it cost him around $800.00. Some part had failed it turned out. We moved in and within a couple of weeks our HVAC died so we called Britech. They came and checked it all out and gave us a bill for $120.00 and stated it was the part that they had installed about 3 weeks prior. There was many phone calls back and forth and finally they stated that they wouldn't charge us for installing the new part under warranty. I thought this is great but I have to pay for them to find it was the new part which is still under warranty. To add insult, the technician reluctantly asked my wife if he could test at our expense the new part to see what went wrong. My beef is that if a part on my car failed and I paid to have it installed, and it failed within 30 days, I wouldn't expect to pay to have it installed again. read more