I really wanted to like living here because the apartments look like a nice place. The staff was…read morepolite at first, but I expected better follow-up for the rent being charged. Forget it if you miss a payment or ever have a payment issue, straight to court. There are fees on fees

Amazing experience at The Heights! The property manager, Sandi and the two leasing consultants,…read moreKiyana and Elias have gone above and beyond to help me feel at home and set up my accounts. Rich, Anthony, and Dicky also do an amazing job assisting with any maintenance requests and keep the property looking beautiful! Can't recommend The Heights enough!

I love living here. I have lived here for over 4 years and have zero complaints. The reviews…read morelisted below are either very old and made prior to the current owners buying the property , or the one recent one is due to there being one problem tenant that during Covid could not be evicted. This place is always clean. The property manager is always very responsive and helpful if you need something. I have never ever had issues with noise and rent is relatively affordable with no extra costs on top. I would 100% recommend this building to anyone. (As long as you are a respectful neighbor).

This place is ridiculously noisy, you can hear everything your neighbors are doing. It used to be…read moreno dogs because of this but since trident took over they seemed to have forgot that and now every other apartment has a dog in it so it's even louder because all they do is bark day and night. Multiple neighbors smoke cigarettes and weed inside and since the bricks and drywall aren't properly joined the smell comes right on in to the apartments next door. There is some creepy dude, weird mustache and leathery skin, who follows you to have conversations and gets mad at you if you try to ignore him. Saw him yelling at people in the street on a few occasions. Water leaves red marks on everything. Tried to complain to management but they say they'll do something and then nothing happens. Also if your smoke detector needs a new battery good luck getting someone to come replace it, I'd do it myself if they weren't 16 feet above the floor. Also floors are cracked and the air conditioners leak once a month. I'll be glad to be gone soon. Don't trust the word Luxury apartments with this place.

The walls are incredibly thin, and you can hear everything your neighbors do. There are constant…read moreloud conversations, neighbors dog barking, people slamming doors. I complained several times, but nothing seemed to change. Mainly problems with neighbors.

Hi Folks we have been here since may this year really happy. All the girls at reception are…read morefantastic, so helpful and very friendly. Dave and Edgar the maintiance men are great too always there when u need them. The apt is very nice and we find nice and quite, our neighbours are friendly too, nice to just `pop in for a cuppa` So near to shops and to the town. On the whole a great wee place to live :)

Me and my wife filled out an application. After many back and forth phone calls and what seems to…read morebe a very overworked/mismanaged office, Marie couldn't seem to get or find our emails. When Marie did find-receive our application she stated she needed our income verification. We emailed her the requested documents a day or so later. (keep in mind this place will not call you for anything). You will have to call them frequently to find out anything and receive confusing, disheveled information. I called them back today and got an excuse that they didn't receive our information and we "fell by the side". I don't think the office staff communicates well at all. This seems like a very unprofessional way to run a business and the staff could care less if they waste your time and efforts. If this is what can be expected from the property management then I think this is all you need to know. Please, GLA claim that I am embellishing this in any way. I have no issue with uploading my date-time phone logs and emails. TREAT PEOPLE BETTER

This place sucks, refuses to do any maintenance needed, marie the manager doesn't know how to do…read moreher job and you never even meet her to talk face to face if you have a problem. Stay away from this place it's old and grimy and the worst place I have ever lived.

We used Carriagetown Kitchens for the design and purchase for our recent kitchen upgrade. We…read moreselected Emilie after an extensive search for a designer. We have a unique post and beam structure that is not amenable to serious modification. As a result virtually all other designers wanted us to significantly modify the exterior profile of the house to get the cabinet storage and counter tops that we wanted. When we first spoke with Emilie she offered to create a side by side design with our current front running design. She had great visualization software that gave us 3 dimensional views which were very helpful. Her design and cost break down were significantly competitive with the previous designs we had. We then agreed to have her run her own design to see what she could come up with. Her design was an immediate favorite. She was able to accommodate the need for cabinets and countertops without modifying the exterior profile. The quality and configurations of the cabinets were a big selling factor. Emilie created an extensive and comprehensive design for the final cabinet purchase. She worked with us to successfully utilize every inch of available space. The final installation instructions were highlighted with extra notations to emphasize installation requirements. Her attention to detail is remarkable. She came out to the sight several times to facilitate the design and discuss special placements with the primary contractor. Overall we are exceptionally happy with the effort Emilie contributed and the final product is better than we had hoped. The only negative issue we had was a couple problems with delivery. There were a few damaged cabinets which delayed the finishing the final product. However, the cabinets were replaced and we are happy with the final product.

Emilie was fantastic to work with. From our first meeting to our last, she was professional,…read moreefficient and really creative. The cabinets she sells are beautifully crafted and offer a lot of options. I would recommend Carriagetown Kitchens to anyone!

Called Tom Alphonse with an urgent overhead door issue on Friday night, and he texted back almost…read moreimmediately. Filled him in by return text, and he committed right away to coming to our home the next day (Saturday). Texted me that morning when he was 30 min and then 5 min away, and arrived when promised with the necessary parts . Had everything installed, lubed, and up and running within 15-20 min. As other reviewers have mentioned, in addition to being super responsive he is unusually thorough AND a super nice person, with very fair pricing.

I first hired Thomas from Alphonse Overhead Door in June 2019 to replace the bottom seals on three…read moregarage doors, and I was extremely impressed with how quickly he responded and how thorough he was. He even caught an issue with a small shed door that had been letting in water for years. He recognized the problem right away, made the proper adjustments, and explained everything clearly. The work was done efficiently, and the quality stood out. In December 2022, I needed all three of my garage door openers upgraded, and I didn't hesitate to call Thomas again. He installed new LiftMaster units, and the difference has been incredible. The openers are quiet, smooth, reliable, and far more modern than the old systems they replaced. Once again, he handled everything professionally, tested all the features, cleaned up afterwards, and made sure I understood how everything worked. What I appreciate most is that the level of service has remained consistently excellent over the years. Thomas takes pride in his work, shows up when he says he will, charges fair prices, and treats your home with respect. It's rare to find someone who maintains this level of quality across multiple visits. If you're in the Merrimack Valley, the Seacoast area, or anywhere in Essex County, Thomas is absolutely worth calling for anything related to garage doors, repairs, or opener installation. I've referred many people to him and will continue to do so. He's a reliable professional you can trust.

Terrible company--high turnover staff. Absent owner/ management team. They don't have a clue about…read morewhat goes on at the building level. Would never recommend--except to go elsewhere.

BEWARE!!!!!!!!!!!!…read more This company is a NIGHTMARE to deal with. Our condo associate has them as property managers. They have a revolving collection of individuals who are unhelpful and offensive, even the owner is non-responsive. They do not respond to emails and they don't call people back when messages are left. It is unclear if they accurately communicate with BOT members, they DON'T communicated with unit owners.

We would highly recommend working with Tami and/or Allison with Catalyst Home Team. We had decided…read moreto down-size and move from Central Mass to the Seacoast area. We had several towns/cities in mind as well as a few states and Tami's team covered the areas of interest. They worked very closely with us to understand our likes, needs and budget. After previewing several homes for us remotely, we did narrow our search down to Newburyport, MA. As we figured out exactly what we wanted, the team was very informative and helpful. We looked at a lot of houses with them until we found the one! Tami is very knowledgeable about real estate in both Massachusetts and New Hampshire. Through the entire process which did take many months, Tami always had our best interest in mind.

My wife and I have done four deals with Tami, two as sellers and two as buyers and we could not be…read morehappier with the professionalism and seamless transactions. As a result of our experience with Tami we have referred and she has completed five other real estate deals with our extended family, again with consummate professionalism. Buying and selling real estate is by nature stressful and knowing ahead of time that there will be no drama is huge!

My husband & I deeply needed a house clearing + blessing for our new life together. Our old…read moreCambridge home, while beautiful & full, held some noticeable "off-juju" in various rooms & corners. Cosmically, we had the fates help us to find & call upon Janine Whitaker. After living for almost 2 decades in CA, I had moved home to Boston where my sage & Palo Alto sticks + crystal sprays often attracted strange stares from my hometown friends & family.  However, after years of subtle yet undeniable balancing & intention manifesting using these tools, I was adamant they would still hold a place in my East coast life.  We lacked the professional experience to tap into expanded levels of spiritual, energetic tools (Janine uses all of the best of them!), thus we needed a shaman.   Not surprisingly, the universe led us to exactly the person we set our intention to find.  After locating Janine's website in the local google search, I phoned & in one conversation felt she was our "it".  Along with her lovely assistant Kate, we scheduled Janine to come to our home and in a warm & easy ceremony (which my husband & I chose to participate in!), we cleared & blessed our home.  The difference was immediate, even my somewhat skeptical (& intensely practical!) husband "felt" a profound difference.  We were so happy that within weeks, we asked Janine to travel to "clear" our vacation home too & similarly felt old juju's lifted & welcomed in their place a palpable sense of clarity & harmony after her work there. As my husband & I approached our New England August wedding, we both began feeling that we needed a spiritual element, authentic to us and at once infused with sacred ceremony.  We called Janine who presented us with a handful of extraordinary ideas.  We asked if she would "bless our ceremony space", share spirit stones with our guests and perform a Celtic hand-tying ceremony as part of our wedding. Janine Whitaker will forever hold a most special place in our lives!

Janine and Kate are very very special people. We engaged them twice for house clearings, two…read moredifferent homes, and both experiences were profound and beautiful. They have special spirits and made the ceremony interesting and fun and especially meaningful. Our experience was so special that we actually asked them to assist at our wedding! They shared spirit stones with our guests and conducted an old Celtic rope tying ceremony as part of our nuptials. Really loving experiences. Beautiful spirits