1. British Cottage

1. British Cottage

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Red Bank, NJ

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British Cottage

5.0 (2 reviews)
Closed 10:00 am - 5:00 pm

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8 years ago

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Bassett Furniture

Bassett Furniture

3.0
(5 reviews)
2.9 mi

I bought a basset sofa and the cushions were horrible. Not at all like the cushions in the…read moreshowroom. I complained and the cushions were replaced. The replacement cushions were worse. Replaced again and the cushions were good for 3 days and now they are all sunken in and rippled again. Now I am being cast aside and told it is what it is and i need to fluff and flip the cushions which does nothing. Stay away from this store and Bassett furniture, its junk. I am reaching out to my credit card company for help now. Btw I kept trying to return the sofa and they wouldn't let me they kept telling me they would take care of the problem. Disgusting.

I purchased 2 custom sofas and it was a nightmare. We have had them for 3 months. We were away…read morefor 2 of the months so the sofa was used for a month and it lost its shape and also started piling. Imagine??? It's only my husband and myself. So not many people say on it. I called to tell them and they said it's normal ! Seriously ??? They also messed up my sectional. Missing pieces etc. they claim their sofas are custom but I just went to a party and my same exact sofa was in my friends basement. I told them I had the same one and they said they put it in the basement because it did not wear well and they took it out of their living room and replaced it with a better quality sofa. They said the customer service was horrible and a big waste of time. I agree just save your money for a better quality sofa. I'm heading to pottery barn to replace this one. Shame on you Bassett!

The Store From River Road

The Store From River Road

2.1
(7 reviews)
1.4 mi
$$$

WOW! Over the years I have gotten several pieces of furniture for THE STORE and they have a very…read morenice selection. The major downside to The Store is some of the staff are not very nice and the owner is disagreeable. Some of the staff is great just to be fair. They made a minor mistake on a delivery, which was no big deal...BUT when i stopped by to get the problem rectified the owner gave me every excuse why the mistake happened as apposed to just saying, "Sorry for the inconvenience". All the random BS she gave me was so irrelevant and just made the situation worse. The conversation snowballed into her getting defensive and following me out of the store and into the parking lot. I'm NOT kidding!!! She preceded to bring another couple (that was getting into their car after shopping at The Store) into situation. The couple and I shook our heads and got into our cars and drove off. I'm sorry that I will not purchase furniture form them again...I just moved and have a lot to buy. Nice stuff, just weigh the risks.

Apparently if you ask too many questions of this store, they write you off as a difficult…read moredissatisfied client and inform you that they no longer wish to proceed with your purchase. After weeks of working with one of their sales people, I dared to ask for a sketch of what my $3,000 drapes would look like after realizing I was under a misconception. I also got stuck paying separately for the measure and learned the same would hold true for the installation. Information NOT told to me! So $3,000 does not include the measurements to properly create the drapes nor install. Lastly, I expressed the desire to move forward ASAP in the hopes the drapes could be hung before Christmas. Truly outrageous of me. Apparently. I now have measurements that are useless to me because why would anyone in their right mind rely on someone else's information other than their own to create these drapes! I requested a refund since THEY have decided not to move forward and I received my $75 measurements instead. Let me say that I am not a difficult person and as I worked through numerous fabric choices I kept thanking the woman for her patience and this is what I got in return. I would never recommend this store to anyone. Stay away.

Photos
Oversized Daniel sectional
Oversized Daniel sectional
Furniture shopping
Furniture shopping
The Store From River Road

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British Cottage - antiques - Updated July 2026

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