Very incompetent staff in the Red Bank store. On top of it, the RH products and marketing strategy completely different from what it was and not for the better. The product they are selling now have no character, style, and quality is very poor. Avoid RH. read more

I highly recommend Erin Riccie , design associate, from the Red Bank, NJ location. She is very knowledgeable and more importantly, personable. She was great to work with and really took the time to get to understand what we were looking for. We definitely recommend working with her no matter the size of your project. read more

i would give them no stars if I could have I purchased mirrors from them. And they do not guarantee their products. I will never purchase anything from Them again. go to pottery barn. My mirrors from Them are amazing Attached are the mirrors. They have a black line going thru them read more

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My whole house is filled with RH furniture and I love everything that I have purchased from them! I ordered majority of the stuff Online because it beats going into the store and dealing with incompetent sales people when you are purchasing big ticket items from them. The sales in Red Bank store are very incompetent. I have now called my sales person Jenn Amako where I purchased something customized and spent nearly 5k in just drapery. They had the measurements of my windows for over two weeks and I had call shade store myself if they gave them to measurements and they said they gave it to them that morning they took the measurements. So I called the store 3 times in three days because every time I called my sales rep was in a meeting. So I called the RH online customer service which by the way was excellent and confirmed they have the measurements for several weeks. So I go and place the order based on the measurements and pay for it. At the time of placing the order they ensured me the installers will call me in a few days to schedule the installation. Now we come almost 3 weeks after the order and they haven't scheduled my shade store appointment my drapery now is arriving in March and I have a track system waiting to be installed and I have called about this and I have yet to receive a courtesy phone call to tell me why they have dropped the the ball in all angle of this large order! They suck at their job and should hire competent people that can do sales instead of hiring glorified housewives as sales people! read more

I give it 5 stars because it is fun to browse through. I do miss Prown's which is the original that Restoration Hardware is trying to create. I think there is a law that requires all rejuvenated downtowns to have a Restoration Hardware. Maybe it just feels that way. The store IS good for the town. read more

Thank you Restoration Hardware of Red Bank! We ordered two very expensive leather couches and after a few years they fell apart! I was so disappointed! So I went to the Red Bank store and this wonderful employee named Betsy help me with my issue! So fast forward she got us two brand new couches and a $250 gift card! Thank you Betsy and thank you Restoration Hardware of Red Bank! read more

Really disappointing. Love the products but this location's staff is so unfriendly. No one greets us or offers to help in any way (each time we've been here) - we've bought so many items here but finally will just shop online. read more

Horrible customer service. I'm writing this as Am still waiting for assistance...it's been 15 minutes.

I absolutely enjoy shopping at this location. Although, the items are limited, if you saw an item at another location or in the catalog, the ladies are more then willing to place an order for you. read more

Well if you are in the market for sofa's please turn and leave. Spent so much money in this place last year. They finally took back my leather couch which made more noise than the Philharmonic Orchestra ..... after phone calls for more than two months. Finally last phone call Ihad to get crazy and they finally sent a representative.... Now I am struggling to get them to take back a Kensington half a couch which they refuse to. They tell me I need to unzip and rearrange the down feathers every night.....Are they serious....Will never ever step back into this store. After research I have found that they went with different suppliers (made in China) and the wood in these frames are garbage. They weren't making enough money before when they had quality...Greedy and they are going to be their own demise....Such a shame....Use to be a great store.... Must say after months of talking to a certain saleswoman she had the NERVE to be annoyed....Honey they are not paying you enough to be a douche! read more

Wish I could give 0 stars. Customer service disaster, delivery nightmares, and quality horrendous. Save your money! RH not what it used to be. They also just recently sold out with a RH hardware outlet In Princeton. Spent close to $5k there and tons of missing parts and customer service just as bad as the regular galleries. Will NEVER purchase anything from this company again. read more

Not sure why my review keeps getting filtered but I have to say I have had the WORST experience at this location and for that matter, the customer service center of this company. We purchased two tables, a trunk, and a couch (as well as our baby furniture). After two months, the tables and trunk both began to form deep cracks on the surface. I was told I had to submit photos to have a "review done" on the tables. I sent in photos of the cracks and was told they would replace one table and the other two tables had cracks that should be "celebrated". Im not sure exactly how one "celebrates" a crack. Anyhow after going back and forth several times (with the store being no help whatsoever), they finally shipped out two more tables. The two we received were the small size tables, not the large size tables we had originally returned. I was then told I had to repackage them or take them to a ups center (being pregnant, this was completely absurd). After going through all of this, I only received a credit on my credit card for the small tables and not the original tables purchased!!! I am done with this company, the store, and the terrible quality of their furniture. Thanks again to the managers at this location for doing such a wonderful job helping me with my situation. Yuck! read more

WORST CUSTOMER SERVICE EVER! I thought maybe the first time was a fluke, but I have had issues now three different times. It's like they have no interest in doing anything to help you and if you ask questions, the immediate response is "siigghhhhh.. Uggghhhhh". It's truly unbelievable and I would rather drive into the city then come back to this location. read more

I bought 6 chairs costing $1,200. Within 2.5 years all of the seats had given way. The was a product clearly flawed and cheaply made. I contacted RH --"nothing they could do." Furthermore, they also had no replacement seats I could even buy. They clearly lure you in with dazzly products that are ultimately inferior, Quite a financial loss for me. read more