I hesitated to write this review, but after sharing our brief experience with other moms, they…read morestrongly encouraged me to speak up.
While our initial tour with Ms. Krista was reassuring and helped ease my anxiety about sending our 6-month-old to daycare, the actual experience was a complete 180. We pulled our baby out after just four days because we simply could not trust them with his safety and care.
Here is why we left:
Unsafe Sleep Practices: Despite Illinois state law requiring infants to sleep in their own cribs, we were repeatedly sent photos of our son napping in a baby swing. Even after we explicitly requested he sleep in a crib for his safety, my husband walked in later that day to find him asleep in the swing again.
Propped Bottles: Photos sent to us showed our 6-month-old being fed with his bottle propped up by blankets in a swing, forced to figure out how to feed himself because staff wouldn't hold him.
Lack of Interaction & Comfort: On his first day, he was placed straight into a saucer screaming, with no comfort. When we checked in later, he was crying alone in a corner swing while toddlers wandered the room. Every time my husband did a pop-in check, the infants were confined to containers (saucers/swings) rather than being on the floor interacting. The caretakers all sitting in chairs and not playing with the babies.
No Outdoor Time: We were promised the kids go outside (which is also state law, weather permitting). In reality, they never went outside. We work around that area and never seen kids being taken out for walks.
Terrible Communication: Daily updates on feedings, diaper changes, and naps were practically nonexistent. We had to ask for a daily report text through MsKrista. the one report we finally received was completely blank on crucial details like sleep duration, diaper change and food intake. Furthermore, emails from the center were completely anonymous with no names signed.
Neglect of Basic Instructions: When we packed up his things on our last day, the diaper cream we provided had never even been opened.
Ms. Krista is a persuasive talker who tells you exactly what you want to hear during the tour, but there is little action behind her words. The center takes shortcuts, ignores safe-sleep laws, treats babies like a monolith instead of individuals, and operates with a concerning lack of staff (this is our assumption based on what we saw, we don't have prove) and transparency. Those four days were incredibly stressful for our family.
Ms Toni was sweet based on the short interactions we had with her. I think she was trying to her best. I think who ever runs that place is taking advantage of her. It appears to us that she doesn't have adequate support and is alone in the infant room most of the day. They told us someone comes in, in the afternoon to help. That didn't seem right.
Our baby is now at a wonderful new daycare where safe sleep is practiced, containers aren't used, they go outside daily, and we get real-time updates on an app. Most importantly, he is happy when we pick him up (his face/eyes aren't puffy from crying all day), and we finally have peace of mind. Trust your gut, parents--i am glad we did!