11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Felt qualified for the job. But The owner Should not have Ever contacted me! He wasn't real about…read morefilling positions. He offered me a job. And then said his people from a dit facility was interested , so they got the job it was a big let down. He had it all figured out so why waste my time

Super clean laundry mat. It's been since college I had to go to laundry mats, but since moving here…read morea few months ago I don't want to invest in a washer and dryer. I feel that this is a great value. Maybe down the road I'll get a wash/dryer. For now, this works.

These guys do a great job!! I love a small town business. They know me and what I like. They never…read morefail to do a great job with my dry cleaning. They do bedding and draperies too!

Shonda is so polite and professional. She knows exactly what she's doing and is taking my Mother of…read morethe bride dress down multiple sizes to make it perfect. I was so impressed with her space and how friendly she is. Definitely a must for anyone.

Shonda is amazing! She is so kind and patient! I feel comfortable in my wedding dress now and it's…read moreall thanks to her!!!