They refused to give my my PD, a quick and simple measurement unless I purchased glasses from them…read more Despite getting a full eye exam. Would not recommend

There are several issues I experienced at this location. First, when I arrived, the staff…read moreprioritized phone calls over customers who were waiting in person. I waited over 30 minutes before being assisted. Second, after choosing my glasses, I was told I would receive a call once they arrived. Two weeks passed with no update, so I called myself--only to learn that my glasses had been ready for several days, but no one had contacted me. Third, I had a 25% discount, but it was only applied to the blue lenses and not the frames. After paying, I also noticed that a $25 protection plan had been added to my bill without my consent. I strongly recommend reviewing your bill carefully before making payment at this location.

This has been my go to eye doctor since I was a child. I've always loved every doctor I've had here…read morebut more recently have been seeing the female doctor and she's absolutely lovely. Such great manners and she makes you feel at home. They also have a parking lot which is incredibly helpful since the parking situation in Newark is dreadful. It's easy to maneuver in and out of too. There's always tons of staff so you'll always be taken care of. After their remodel the place looks completely brand new. It's a very modern and chic vibe now. There's tons of frames to choose from, they are a bit pricey but they're name brand as well. I usually opt to get glasses elsewhere but if you're in search of a fantastic eye doctor I highly recommend this spot.

I have been coming to Eye Contact since they opened. I've been a customer since DAY ONE. I was 19…read moreyears old. I'm now 56 and have gone to other places due to insurance and I always come back! The level of customer service is unmatched ANYWHERE! The timeline from exam to glasses/contacts in hand is unbeatable, I don't care WHERE you go. They treat me like family, you don't find that anywhere! So much so that me wife and two sons go there as well. I can't sing their praises enough, they are the best in their field!

Susan takes care of all of her patients with all of these attributes: Friendly, knowledgeable,…read moreinformative, patient, listening skills, KIND.

My wife, our two sons, and I have been using Susan for close to 20 years…read more We have from time to time tried other places, including the discount chain stores but always return to Valenza. Her personal service and selection of frames is worth the trip and cost. Highly recommended.

A complete joke. I went into this store over 2 weeks ago to get an eye exam from these people…read more(which the doctor was great, exam equipment a little dusty and grimy but I could deal with it because it was fast). I told these people I needed glasses because I'm constantly on the computer and they told me oh get transitional lenses. Ok whatever, as far as eyes I am 20/20 so whatever they say because I am ignorant to actual Optical Lenses. So I was looking at some shades and saw they had some Tom Fords (none I liked) so I told the lady (black one who says she "owns" the store- we will find out if she does soon), I had a pair of Tome Ford Penelopes that someone sat on that I bought from a well known store. So she says quick, "I can order them for you hun; whatever you need". So she said they would be 470. They are 385.00 at Nordstrom and Barney's but ok because I see you are money hungry and because I am taking a trip, I need these glasses asap. So here it is, 2 1/2 weeks later and no Penelopes. So I got a call Friday to come pick them up. I picked them up today. THEY ARE IN THE WRONG CASING and the box has no Marcolin sticker and the box had a different cheap sticker on them reading B8 Donna. Marcolin manufactures not just the glasses but boxes as well. So the whole shabang comes together. I have over 25 pairs of these glasses, as well as the same exact receipt from my old pair I bought UPC# 664689602346 is what my receipt has from legit glasses. Last week when I picked up my regular glasses, the lady put a pair of Christan Dior glasses inside of a Prada box and gave me a fake little black lens cloth. Oh my God I am so glad I paid credit and not cash. You know how much my bill came to for 4 pairs of glasses? $1937.00 which are all botched. My Penelopes are so lightweight I am scared to take them to a Nordstrom or Barneys to have them laugh at me!!! o.0 Unreal. I bet you these people won't see the likes of $1937.00. Then she was like today, "Oh do you want a different pair of glasses outside of the 2nd black pair your ordered"? So this means she never ordered the black pair just brown. I am so insulted, it makes no sense. Never buy eyewear from these people. Everything is questionable. I will be taking these to a legitimate Tom Ford re-seller tomorrow for my credit claim to get them evaluated. Listen to the Google reviews and stay far away. They odviously thought I was a fool. The lady had a nerve to say "Oh they came from Italy". 100% GHETTO!

This place just up and moved didn't tell their customers they were moving..i came to pick up my…read moreglasses come to this place and noone is there to help..i called the number on the door I spoke to someone once.they were suspose to call me and have someone bring me my glasses but of course I called her again no answer.so now I'm here with a pair of old broken glasses and I can't get my new ones cause their not answerin the number that's in the window..can someone please please get back to me asap

My best part of being at Eye Elegant Glasses was that the beautiful lady, attendant stayed by my…read moreside at all times. She gave me complete individual attention as I put my contacts on. All the attendants and including the doctor did not rush me even when the hour of them going home was near their time. Their personality, and hospitality was Great.

excellent customer service, providing extra help . I feel welcome when I come there , I would…read morerecommend this store

Seriously the best, fastest, most professional optician in the area!! We reached out urgently…read morebecause our daughter's glasses were lost and Dawn ordered us new lenses right away. SEVERAL places that we called who typically have baby frames were closed for the holiday for several days. We checked about 10 places total. We brought new frames to Dawn and she had them done within hours! We're so grateful that we didn't have to go the rest of the holiday season without the glasses for our baby girl. THANK YOU DAWN!!

I have used Dawn Opticians for at least 20 years. Dawn has a large selection of frames and is very…read moretalented in matching a frame to your face. Her pricing is competitive and the quality of her lenses, frames are various options are better than what you get in the chain stores. Nearly every time an ophthalmologist "checks" my lenses, they comment how well they are made and how competent my optician must be. Plus Dawn is a pleasant and honest person to deal with.

After years - decades of coming here, I am highly disappointed that they just up and closed without…read moreinforming any of the people with active prescriptions. I now have to start all over with an eye doctor, find a new place to get glasses and contacts - and on top of that, all of my eyeglass and contact history since 1991 is now gone. They didn't forward where our records went so that we would be able to get supplies. My prescription was only months old, which would have given be two years of prescriptions through any supplier with record access. But even the owner of the building knows nothing about their forwarding information. They just up and left - and damn our records!

Front desk was friendly and the Dr was as well. Overall had a great experience. Note: office…read moreprefers payment in cash.