Everyone who works there goes above and beyond. they are amongst The best of the bes. extremely pleased read more

2 stars because the other employees were friendly, respectful, and professional. Unfortunately, my experience with the owner, Andy, was the complete opposite. He came across as rude, unprofessional, and seemed unable to read the room. He constantly made awkward jokes, repeatedly referred to himself as an "alpha," and kept pushing the same comments even when nobody was laughing. Instead of making customers feel comfortable, it made the atmosphere uncomfortable. When gathering our information, he often sounded demanding rather than polite, speaking to people in a way that felt disrespectful. The biggest issue wasn't the jokes themselves, it was the attitude behind them. I've also noticed that when people leave criticism, he tends to argue back rather than take accountability. A business owner should be open to feedback, not treat every complaint like a personal attack. The staff deserves credit, which is why I'm leaving 2 stars instead of 1. But Andy's behavior alone would make me think twice before returning. read more

Friendly. Great & prompt service. This place is better than the high-end frame stores and the glasses are wayyy better priced here as well for nice frames. This will definitely be my go-to store for glasses. This place is also very clean as well. read more

Exceptional Service and Quality Eyewear Experience! I can't speak highly enough of my experience at Thosoo Eyewear. From the moment I walked in, I was greeted with warmth and professionalism. The customer service provided by Jo was truly top-tier. Unlike other stores where asking for assistance can feel like a burden, Jo was incredibly helpful, patient, and kind throughout the entire process. She made selecting frames an enjoyable experience. What sets this store apart is not just their exceptional customer service, but also their affordability. Dr. Andy's expertise is evident, and his humor added an extra layer of enjoyment to my visit. It's rare to find a place where you feel genuinely welcomed and valued, but that's exactly what you get here. This was my second visit, and I was amazed that Jo remembered me after two years. Her attention to detail and personal touch truly made me feel like a valued customer. The quality of the eyewear here is exceptional, and the overall experience is comforting. I was so impressed that I've already referred my entire family. If you're looking for a place where you'll not only find great eyewear but also receive outstanding service, look no further than Thosoo Eyewear. They've won me over as a customer for life. :) P.S, check out JO DROP GEMS right at this location. Get the added perk of booking an appointment for a nail salon session while getting your glasses! read more

Very bad experience.. Bad customer service Long wait for glasses to arrive. Definitely will not be going back or recommending this place........ read more

This place is amazing! I'm not even an existing customer, but popped in to see if they could fix my glasses. They not only did a great job in fixing my glasses, but didn't even charge me. I think I met the entire staff, and they were all incredibly kind and so helpful! Go check them out! read more

I never do reviews on a place unless I feel it truly necessary as great outstanding service or just plain out horrible so people need to know. with that being said.. I went into this store to look for Rayban prescription glasses for my wife because we had exhausted our search for these ONE specific pair that she liked but were unavailable at the Rayban store in downtown Manhattan as well as other shops around Queens.. I was greeted with a real well mannered and courteous gentleman by the name of ANDY.. let me just say this guy is AMAZING and went all out and beyond and then some more to find me those prescription rayban frames for my wife which among other things required him get in touch with rayban in Italy as well as numerous other local and domestic places to help me get them. After an exhaustive two weeks (literally) of him trying .... he was finally able to pull it off and find them as promised which made my wife very happy and content.. During this whole time he kept in touch with me as to the progress of the search which I truly appreciated. It's rare these days to to see stores least of all their employees to go so far and beyond to help you out with your needs. I highly recommend this place for its outstanding customer service and must add the place is exceptionally clean and has a huge selection of glasses.. THANK YOU ANDY ! For an amazing experience. read more

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Just picked up my glasses from here. Honestly one of the best buying experiences I've ever had. Extremely personable staff and welcoming atmosphere. Andy was extremely nice and honest when selling you the frames. You can tell he honors his business and not just the dollar attached to it. These will be my favorite pair of glasses I've ever had by far and I'll definitely come back here for any of my eyeware needs and for that promised tune up when the time comes. Thanks again!. read more

Thosoo Eyewear - Eyewear & Opticians Near Me - South Richmond Hill, New York

Very friendly ! Excellent service ! This is the only place I will be going for my kids to retrieve their eyewear. My oldest son keeps bending his eyewear frame and this place accepts my family all the time!! Yes!! great prices and warranty is awesome. I would definitely recommend this to everyone. Next stop Atlantic dinner read more

Thosoo Eyewear - Very nice place- looks nice!!! Customer service A+!! Awesome glasses!!!!check my little boy out!! - Eyewear & Opticians Near Me - South Richmond Hill, New York

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Dishonest business, When I received the lenses from this location my vision was impaired while walking or driving and the merchant refused to give me a refund, insisting I wouldn't be able to see for a couple of weeks with the new glasses, scammers. read more

I passed by this place and saw they had a deal for eyeglasses and exam for $99. I went in to inquire and was greeted by Gladys. She was super friendly and accommodating. They were able to take me right away to get an eye exam. The doctor I saw was attentive and thorough. I suffer from anxiety and she made sure I was comfortable the whole way through. Once my exam was done, I went to pick out my glasses. Gladys understood my budget and only gave me options that suited my pockets. The rest of the staff there also helped me to choose my glasses. They were interactive and funny. They have really unique things in there so I decided to venture out of my comfort zone. Overall experience was amazing. Definitely will recommend this place to my friends and family. read more

My husband had an appointment to get his eyes tested at Thosoo eyewear and when i tell you it was the absolute best experience ever.. I met Gladis,Joanne and Jonathan and they are wonderful .. very kind, helpful and informative.. they treated us like family not customers..definitely recommend them to get your glasses.. they care about your financial situation and they came up with the best payment plans to make it easier for us( I didn't even have to explain anything they just took into consideration how the pandemic affected people financially) Thank you again to the team at Thosoo eyewear!!! read more

This store is a gem in this neighborhood. Very friendly and knowledgeable staff, with no hint of a "sales-ey" attitude. They genuinely want to help you get what you came for, whether it's a basic pair or high-end frames. I came for an eye exam and frame/lens purchase and was in and out of the store in less than 30 minutes. That's a testament to the speed and quality of this establishment. The prescription glasses were ready for pickup in 4 days, a tremendously fast turnaround time. All this at a very valuable price (less than 200 all-in for the exam and purchase). Highly recommended. I will be back should I need any other glasses in the future. Queens needs more good stores like this. read more

Just picked up my glasses. Andy did an amazing job guiding me through all of the options I had to choose from. Great quality glasses with name brand glasses also available. Highly recommend anyone looking for new eyewear. read more

Thosoo Eyewear - Enox glasses - Eyewear & Opticians Near Me - South Richmond Hill, New York

This place is just fantastic. The owner is extremely friendly and understands what his client wants at a price that is fair.

Dishonest business, When I received the lenses from this location my vision was blurry and the andy merchant refused to give me a refund, insisting I wouldn't be able to see for a week. i went back and he insulted me and i complained to my insurance. the doctor is nice but was in a hurry and doesnt know what he is doing. i had to go to another doctor. do not fall for the sweetness in the beginning they get you after. run like forest gump! read more

What a gem to the neighborhood! Andy has been very patient with me since I took months to pick up my frames which he sold because of me not showing up. I wanted the exact frames again, So I called Andy and in a few days he had the exact frames ready for pickup. He's very very knowledgeable and not pushy which I appreciate. My entire family now has glasses from Andy. You won't be disappointed! read more

I have never had a better experience buying prescription frames than at Thosoo. Andy gave welcome suggestions on what frames suited my face and style, but never felt overbearing. They have a fairly large selection of glasses in all kinds of styles, with name brands like Oakley and Ray Bans and some less known and hard to find brands as well. I received my glasses fairly quickly and I was so satisfied with my experience I even got my girlfriend some Ray Bans for Christmas. read more

A hidden gem! Andy is so knowledgable and friendly. No crazy sales pitch, just amazing customer service. I also had an eye exam which was done by an equally professional and knowledgeable doctor. I already sent two relatives to Thosoo because I am hooked on their brand of service. read more

What a great place to get your new glasses. Whether you need shades or prescription eye wear, Thosoo is a great choice. I visited the store during their Grand Opening -FB invite - and was blown away by the selection and friendly advice. I loved their full line of tough to find Parasite Sunglasses. Sick. Richmond Hill needs more cool places like this. read more

Where should I begin. It all started with a purchase I made on Livingsocial. Went in for my eye exam and the doctor was knowledgeable. I gave Andy my old pair and he basically matched it point for point and made it affordable. They had a huge selection to choose from. I tried out roughly 10-15 pairs before picking mine. I got titanium flex frames, with transition lenses, polycarbonate lenses, anti-scratch, anti-glare for under $200!!! I checked for my glasses online (usually a lot cheaper) before buying them and Andy's price was only $20-30 bucks more. But, I got an eye exam, which I couldn't have done with an online provider! Aside from the amazing deal and affordable price match, Andy was extremely knowledgeable and didn't try any sleazy sales techniques. Another benefit is free tune ups! Andy promised to fix my glasses if I ran into any issues. I'll be buying another livingsocial deal for my sisters and going back to give this brick and motor small business more of my business! We need more business like this in the neighborhood!! Keep it up Andy! - Abu S. read more

went to another eye place felt horrible and taken advantage of. I gave this guy a really hard time. He was soooo patient and understanding. A few weeks later got a letter from the dmv to renew my licence and they requested a form filled out confirming my vision and they not only filled it out for me with no problem but they are doing it free of charge. Goes above and beyond considering my insurance pays next to nothing for services and they still went out of their way for me after I gave them a hard time. read more

I love this eyewear and optometrist business. They are very professional. I'm 46 now and had 20/20 vision my whole life but 2 years ago, over the course of one summer I found that I could no longer read my iPhone. I went to an optometrist near my home and got some cheap glasses but always felt I would upgrade later on. So earlier this year I went to Thosoo and what a difference it was. I got examined by a board certified optometrist who took his time checking my eyesight such that he discovered that I was both far-sighted and near-sighted. Then I spent another few minutes with another associate who showed me frames and options. I chose a pair and waited about 10 days to receive them as they had to custom craft the lenses. I was amazed at how well I could see with them. I would often forget I was wearing them at all. I credit Thosoo and all the associates who helped me with getting a great exam and a great pair of glasses that upgraded my look and my ability to see. read more

Talk about great experience just for an eye exam!! Ever gone somewhere and they just did the basics, no full explanation or advice, take ur money and come back next year routine? Welp not here!!! No fine print!! Looking for good customer service, Go to Thosoo!! From the moment I walked in til I walked out, full attention on me, no rush job. And best of all got a few laughs. Glad I found that living social deal and I love my new frames !!! Thanks Andy!! read more

Small place with big hearts. Came in as a customer, left as a friend. Staff is super friendly, patient and helpful. Needed contacts and a prescription update. Was able to use trail lenses to test out my prescription. Unfortunately at the time I was headed for vacation and needed the contacts. To accommodate me they gave me a pair of trail lenses to take with me so I would not be without my contacts. That's A+ customer service there. When I returned I received my contacts and they received a life long customer for any of my optic needs. Recommend this place to everyone. read more

After many years of unsatisfactory service in places like Cohen Optical and Pearl Vision amongst others, I decided to give Thosoo's Eyeware a try. I was one of the first customers and after many years, I continue to go back over and over again. I recommend Thosoo's to all my family and friends. When you find a place that makes you feel comfortable and gives you A+++ service, Why go anywhere else! Like everything, you pay for what you get... However, Andy always goes beyond the call of duty. Very personable and personalized services. He and his staff are all on the same team. Team You... that's right, it's all about making it a true customer experience with emphases on your best look, feel and vision prescription for You. They say a picture tells a 1000 stores. Thosoo's service includes a before and after photo of you taken before you walk out with the New You. I can't tell you how many friends and family love the services and were amazed at the transformation. We highly recommend Thosoo's Eyeware without reservation. Go get the New You Look, if you dare. Lol, I had to put that in for fun. Seriously worth trying out. Thanks Andy and Staff for always hitting it out of the park. See you soon, the Lopez Family. read more

I found this place through living social last year. I contacted them about the deal I was interested in. Andy was very helpful and even gave me a better deal than advertised. I was very satisfied with my visit from customer service to what I purchased. I highly recommend this optical. I've been to soooo many optical sand I've always had a bad experience. I just recently purchased a pair of glasses and I am so happy with the purchase. You will love his place! read more

Andy was very friendly, patient and helpful. he gave a variety of options and styles that were all great. And allowed me time to try and retry every single one. Within a week glasses was ready. read more