I've been coming here on & off for a yr+ Last night got a…read moredefective product, called them, they were prompt in answering & swapped out the bad product, no problem. Appreciate the good business

WORST "EPILEPSY SPECIALIST" She adamantly refused to give me a brain EEG. Cursed at me when I asked…read morefor it as I wanted to obtain my license & begin working again. I wasn't rude. Told her she is NOT to raise voice at patients. Those who've any form of epilepsy can have seizures. To stop w/ her financial incentives & give a patient what they're asking regarding tests. She can be reported for malpractice & negligence! Finally gave it to me over 40 mins later & did NOT contact me w/ results over 2 wks later when I called. She said I'm not having any seizure activity! Still insisted I take seizure Rx Clobazam I said No! I've stopped that Rx over 2 yrs ago! Took a bit to cut down & taper off since epilepsy specialist at UCuSDead refused to see me. Only gave seizure Rx & refused follow-up appt for brain electroencephalogram! Told that lady at Neuron clinic she's treating me same way as previous one. I've been completely cleared of having any signs of epilepsy. Got referral from my exceptional UCSD neurologist. He even gave me letter stating I can work & drive again! The neuron clinic lady tried to give me Rx still after! Didn't care to argue. Left her office &.she wouldn't even see me in person as she knows dang well I'm no longer epileptic & I've had brain surgery in 2019!

younger kid is always in a bad mood taking it out on others. Poor older man that works there has to…read moredeal with his poor attitude and behavior. horrible customer service and professionalism to say the least

This business does not go by the post business hours. Sometimes they're open sometimes they're…read moreclosed. Not sure if that's how you run a business.

2nd time in the store. Staff was great both times. This time around they did not have what I…read morewanted, but that is just how it goes sometimes with smoke shops. The guy at the counter was nice and tried his best to find my product. He offered to order one for me. Nice. They do have a great variety of products for vapes - like coils and pods, etc. They always have those when I need them. Pricing is par for storefronts. Good experiences both times around.

Bought a vape and the same night after 10 hits it tasted burnt and when I went back to tell them…read morethey told me to "kick rocks" whatever that means Terrible service and horrible/burnt vapes DONT GO HERE !

closed :( will miss this spot. employees were super friendly and knowledgeable. selection was…read moreamazing! great value for their services too.

The only spot I go to, Angel helps me out with anything and has the best customer service hands…read moredown, I always have a good shopping experience here, will never go anywhere else so I highly recommend this spot, they have great selection!

This store has just about everything you could need, but what made the biggest impact on me was the…read morecustomer service I received from Eddy. It's not often that you find someone so knowledgeable and willing to take the time to help you find exactly what you're looking for. He didn't just point me in the right direction--he made sure I understood my options and felt confident in my choices. You can tell he really knows his products, which made the whole experience easy and enjoyable. The value of the products is crucial, and they certainly delivered! I walked in feeling a bit stressed, but by the time I left, I felt completely at ease. That night, I was able to fully relax, sleep better than I have in a while, and even enjoyed a great evening just hanging out with my husband. It's amazing how much of a difference a good shopping experience can make. I'm pretty picky about where I shop, but this place has officially become my go-to spot. If you're looking for quality service and a welcoming atmosphere, I highly recommend stopping by--you won't be disappointed!!

Had an unpleasant experience here when I witnessed an employee shouting obscene comments to people…read moreWALKING BY. I had not experienced this as a previous customer before and decided not to even walk into the shop from all the unprofessional hostility shown to people simply minding their own business - I walked away as I felt unsafe. Will be trying other local shops instead.

Lady was rude. Definitely over charged me because I asked for a different flavor. Would not…read morerecommend.

Update: it's been over a month and I have gotten no response from the owner or manager. It's…read moreobvious they don't really care about their customers. Honestly, save yourself the hostility and your money and go to CigarPage or to Total Wine and More if you want to visit a humidor. Also local liquor stores also sell cigar lighters and accessories as well. Very disappointed me and my husband have been nothing but supportive and nice to this business for years.

Super friendly. The guy gave me a free vape to try since they were out of mine. First time coming…read morehere and I'll for sure be coming back. Prices are cheaper than everywhere else and great fast service.

Today was my first time here and I just walked in to get a few things! Jay introduced himself and…read moreshowed me the products for what I needed. I'm in shock for the quality and quantity of products they have in this area! I will be recommending this shop to everyone! I ended up spending on things that I didn't need simply because of how hard it is to find some of these products! Not only but also threw in a free mask for my well being! Thanks again Jay I'll be back soon!

I've been here several times and the owner is a great guy…read more I usually come here with a friend(s) because they might need cigarettes, lighter or something. I usually buy a water bottle. He has a cool little box with broken glass pipes at a low cost, pretty cool for anyone on a budget. The prices are reasonable on everything and its well organized.

The guy that is always there, I'm assuming the owner, is always so friendly and very helpful. He is…read morenot just trying to get you to spend the most money but really wants to make sure that you get the right item for your needs. Also, I recommend paying cash here. You might be in for a little discount. Side note, I just noticed they have a coupon here on Yelp for 25% off a $40(min) item !

White guy working 7/10 afternoon is rude as hell, no customer service at all this is the last time…read morei walk in here ill go somewhere where they are much nicer.

Came in for something else and saw they had Labubus and he showed us one and said they were real…read more He even told us he opened 5 to get the secret one. We didn't know the difference between real or not at the time and bought 3 for the kids. The kids knew of course asap that they were fake. So disappointing. You can't tell people they are real. Especially at a small local shop.

I noticed most of the reviews are old and I don't think they accurately reflect Rock City today…read more This place is the best, they have the best quality brands and products, great selection good deals, and great customer service. They also have convenient store hours. This is the only place I go to and I tell everyone to come here as well.