Ciara is amazing, she answered all of our questions and concerns. She took the time to explain everything and how it worked. Great customer service by her. Would have given five stars but the owner is just rude. She didn't really help much and acted as if we were bothering her. Other than that Ciara rocks! She works weekends. :) read more

FIX your humidor Dry cigars Place is more concerned with the replacement crack they sell to junkies then their cigars read more

Lady was rude. Definitely over charged me because I asked for a different flavor. Would not recommend.

Update: it's been over a month and I have gotten no response from the owner or manager. It's obvious they don't really care about their customers. Honestly, save yourself the hostility and your money and go to CigarPage or to Total Wine and More if you want to visit a humidor. Also local liquor stores also sell cigar lighters and accessories as well. Very disappointed me and my husband have been nothing but supportive and nice to this business for years. read more

CH Cigars & More - This is the picture the cashier was mad about. - Tobacco Shops Near Me - Chula Vista, California

Absolutely horrible service. Lady up front was rude and disrespectful. Overpriced. Will never buy from here again! read more

The employees here are rude. The woman talks like she's yelling at you. It's so extremely overpriced.

Literally the worst experience I've ever had at a smoke shop and I've been going to smoke shops across the country for over 10 years. A young woman helped me out yesterday and I made a purchase of about $180. The vape I bought was broken, completely defective and it's the first time I've ever had an issue with that product. I took it back today and showed a different girl who was working this time and she was so freaking rude!! She says her name is GABBY but who knows if she's being truthful. Not helpful, not sympathetic basically just saying too bad so sad. I asked if she knew how I could fix the vape or if anyone's had this issue. She said no never seen it nothing I can do. I asked to speak to a manager she wouldn't let me do that. I asked if I could get a credit or discount or cheaper vape and she said nope not their problem basically. She said if she was the one who had helped me she could do something. So I said can I come back when the girl who helped me is here so she can help me? She said no there's nothing she can do you should've came back in yesterday. I DONT HAVE A CAR. I am busy and dealing with a million other stressors but I came back as soon as I could (next freaking day). I asked the name of the woman who helped me the previous day so I could come back and ask her help. She said sorry can't give you that info. Im normally very tolerant as I've worked in customer service my whole life. I am the last person who would judge or fight or make a bad review or stand up for myself. But I feel like this is totally unfair and her attitude on top of it made me feel so disrespected after I've spent so much money there (I spent another $100 today). And before going in, I honestly felt like maybe they wouldn't be able to do anything but the freaking rudeness was so unnecessary and blew my mind. The prices are decent and I wanted to make this my home vape store but I will not give my money again to people who are disrespectful and have no care about their customers as human beings. It's a horrible business model and a horrible way to be a human to cheat people who spend a lot of money by selling defective products (FLAVORED NICOTINE VAPES) and giving attitude and no sympathy when they call it out. If they're going to be that way they should at least say to test the product out before we leave but I doubt they would even allow that. For them this is just free money. And I understand doing your job, there's been plenty of times there was nothing I could do for someone. But I would escalate it up! Or make the customer feel heard. At least try to be kind and empathetic. Gabby (if that's ur real name) u suck! The $20 the vape costed is literally not what matters. And the fact the business is unwilling to give it up or do anything to make it right in order to preserve a customer relationship when THEY are at fault gives broke business vibes. If you care more about the principle of being treated with basic respect as a customer don't be fooled by the decent prices here. You will be cheated out of your money in another way such as defective products as others have stated before. Thanks for reading my rant if anyone does!!! :) read more

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Been going there for over 12 years and spent thousands and thousands of dollars. I bought something two weeks ago for 4 dollars. It was a piece of glass pipe bowl replacement. I never used it.. It still had the price sticker on it. It certainly did not work on my pipe I brought it back to ask for an exchange Refund, etc. or a credit. Straight up said nope sorry thank you have a nice day like I didn't fucking exist or given any business over the last 12 years. They just lost mine and many other people that's gonna cost them some money over four bucks. Pretty freaking sad, what's even more sad? Is that Guy) or whoever works here probably don't even give a shit. read more

They closed at 2:50pm on a Wednesday afternoon when they say they are open until 9pm, so if you're driving out here be careful they may not be open. read more

Horrible service. I walked in with my gf and she said that we can't be there unless we show ID! As if we decided what to buy yet, or as if we are walking to a nightclub! She called me childish. I won't recommend this store what so ever. Horrible service! read more

I don't really understand the hate for this place but as a cigar smoker this place is TOP Tier. I can't speak for the rest of the store but the cigar room is walk in and has a huge selection. They keep it restocked and the dehumidifier works well. Down in the south part of town I haven't found a better place. So, if I'm in this area and low on sticks this is the only place I go to. I always like to joke around with the staff too. read more

If I could give this place ZERO stars, I absolutely would. The service here is beyond unprofessional--it's downright insulting. My boyfriend went in with his ID after being told he needed to bring it, and the woman behind the counter REFUSED to serve him, claiming I had to come back with him. Excuse me, but how does that make any sense? He had the proper identification! But it gets worse--she actually had the audacity to call my boyfriend CHILDISH. How dare you insult your customers like that? That is not only unprofessional but entirely unacceptable. You don't talk down to customers, no matter what. This shop clearly doesn't care about treating people with respect or offering decent service. Save yourself the headache and go somewhere that values its customers. Absolutely appalling experience. New update I am absolutely appalled by the service and treatment at this shop. After a terrible in-person experience where my boyfriend was refused service (even with proper ID) and insulted by being called "childish," I decided to call and inform the manager. Instead of a sincere apology, the manager made the situation even worse by making random, baseless assumptions about me and my boyfriend. How is this acceptable? Not only does this shop lack professionalism, but it seems like their staff, including management, are more interested in judging and insulting their customers than actually doing their job. This was beyond disappointing--it was outright offensive. If you're considering going here, don't waste your time or money. Find a place that respects and values its customers, because this shop clearly does not. read more

I just want to mention that I just went into the store and I did give it the benefit of the doubt being that all the reviews are so poor against them. I did purchase an item 6 days ago. I go in there today and the lady that claims to be a manager. Jen is completely about making a dollar and instead of creating great customer service to have a customer come back advice, manager practice needed obviously not only did they lose a customer they lost a loyal customer and a great one. And also, she was even late to open the store. Spend your money where they will respect you and appreciate you. WITH THE ATTITUDE THAT SHE HAD MAKES ME THINK HER BUSINESS SALES AREN'T DOING TOO GOOD. SEEMS LIKE A MISERABLE PERSON. I give it a -5 star. but it's making me give at least one, but they do not deserve even that. I will also be filing a complaint with the Better Business Bureau. Just so they can review their reviews and see that they are not doing great business to the community. Thanks Jen for the shitty service. read more

Don't know why my review was removed, but I would like to give this place a one star out of the disrespect, prejudice behavior and unprofessionalism by the owner and the staff. Most of all most of the cigars are over humidified and they have gone flat. I've been smoking cigars for well over 20 years. Don't care what anyone has to say I know a bad cigar for a good cigar and a flat cigar from a fresh cigar. It's not worth spending your money on cigars at this location. read more

Male employee who claims to be the manager gave poor customer service. I guess selling banned flavored tobacco products made this employee agitated when asking what flavors they have. He said I have to specifically ask what flavors I want. For the years I've been purchasing my vape products there, I've have never been given such terrible and meaningless business. I eventually called him a derogatory word and he kicked me out; didn't sell to me what I wanted. If the owner is reading this, please let me know so I can tell you the entire story of the worst ever experience I had today in the 3+ years of doing business with this store. read more

Been here a couple of times with my husband. He likes the convenience of the location, right on Telegraph. It's located in a shopping center where many other restaurants or small shops are. Lots of parking and the hours are good. The staff is always nice especially when I come there clueless of what I'm looking for. They have many other things besides cigars, but I'm unsure. It's not my expertise. Usually, I'll come with a list of things to buy and make it a quick trip. read more

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Been coming here for years. Cool spot. Friendly customer service. Checking in gets customers 15% off ejuice. Best prices in chula vista.

There's a girl that works here and she helped me today and usually works Saturdays as well but I absolutely love her! She is great with costumer service and just genuinely a great person. Be my friend Thanks lady! Always helping me pick flavors and giving good advice. You rock! read more

Gaby helped me out!!!! Wonderful worker! Thank you for the vape juice and blasting AC. read more

Don't waste your time shopping here. Associates are passive aggressive and talk down on you when you ask questions. Spend your money elsewhere. read more

I have been shopping here for years and have never had any issues. friendly staff and they always have what I'm looking for and they have a great selection to choose from read more

Great cigar selection. Good prices. Have to pay for the humidifier packs to keep them moist but that's the only thing. Or else 5 stars.

I went in last night, purchased for over 50$ a water pipe. It was nicely wrapped for me. The girl working at night, awesome and very nice, the one star is for her. (new girl I guess). When I went to use the newly purchased water pipe for the first time, all seemed well for the first 5 minutes, then when I picked it up for a refill. What the bottom just came off. This is not a broken water pipe. It is defective. Review motivation -- I went in today to have them review my purchase. The girl working, was absolutely rude, disrespectful she was acting like I was there to steal. I was super polite and courteous trying to explain I had just purchased this defective device from their store. She said I would need to speak to the owner, but that the owner would not care and never refund me no matter what. I asked for the owners name, and was told "it's boss". Very unprofessional as I walked past this store a few minutes later. Border line harassment, we can just leave it at that. read more

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On the app 15% off cigars. They don't honor it anymore. BS. Go to other cigar shops that are up to date. False advertising. Stay away. Stay away. There are much better places then this. read more

CH Cigars & More - 15% is not $2.00 - Tobacco Shops Near Me - Chula Vista, California

Rude asf the lady is not have any customer service quality should be Changed or else gonna loose more customers. read more

Terrible customer service. Lady in there working today 12/16 talking on her phone and rude.

This is the 3rd time i've bought Loose Leaf wraps and they are open at the bottom!!! The product is stale and not even able to store them to keep them from going bad. I'm posting here because they are closed now but I hope they acknowledge the faulty products. Double check your stuff before you leave!!! read more

CH Cigars & More - Open product - Tobacco Shops Near Me - Chula Vista, California

very upset from just coming out of CH cigars I'm not dressed to the nines or anything. I look like I might not have a whole bunch of money. I'm driving a beat up car. I was very interested in two different lighters the gentleman that was supposed to help me kept telling me he wasn't allowed to open up the case unless I was ready to buy something, he had been given supposedly strict orders to not open the case unless I promise to buy something I wanted to hold the lighters to see the mirror weight of them. He told me they weren't battery operated for the spark lighters, which I know they were. I've owned one or two before in my I'm 60 years old the kid that was supposed to help me must've been in his late 20s full beard brown hair very bland personality repeatedly told me that he was given specific orders. I told him do you need to see my money or something to know that I'm serious. I want to hold it to see the weight of it if I enjoy the way it feels in my hand. He told me he was not allowed to so if the owner is reading this right now I suggest if you don't want to lose more business to people that do have the money for nice things that you get rid of him or teach him how to act he kept looking down at me like I was gonna steal something shame on him. I'm 60 years old. I've been through a lot in my life time the one thing that you don't do is not smile at customers and look down at them like they are trash. The store just lost about $75 from me in cash.! if you want me to buy something and you're the owner I suggest you get back to me about this. I'm highly upset. read more

I used to go here but customer service is terrible. The girl with the black hair lookin all emo n $hit is theeee worst. Anyways i now go to vape n smoke universe and the people there are the exact opposite of emo chick! Super friendly super helpful no matter what day. This place don't think about customer service? I can't wait till karma gets u read more

The woman who works here is RUDE. Don't try asking her questions because she'll reply like you're an idiot. Walked out after we got tired of the way she was responding to us. Don't waste your money at this place. read more

Don't expect to be helped here. Cashier was extremely rude and aggressive. So much hatred coming out of her. Definitely won't be coming back here. read more

my experiences here have always been good. friendly employees who helped me pick out decent disposable vapes, and eventually my vape mod, juice, and coils. there's a lot of selection here for all your needs. r/sm read more

My husband and I have been coming here for a while and we have always had a great experience. But today 12/26/2023 around 2:30-3pm the manager claiming to be the manager who I called later in the evening around 7ish told my husband who was in the smoke shop, after the purchase told the "manager" that the item did not work, this is also after him leaving and trying it and she never give him the receipt. Which I get we should always ask for one. Thats when she told him to charge it and it will work for the most part. Do keep and mind her attitude was horrible throughout all this. So my husband came home charged it for a few hours and still was not working. That's when I called the shop asking if the manager was going to be in tomorrow because I assumed that the manager was gone for today. She told me she's not sure if the manager was coming in or not even saying I am the manager how can I help you? She wanted to hear what I had to say then she wanted to announce that she was the manager. Asked her this whole time you're the manager? She continued to let me know phrasing my question telling me that I was asking if the manager was going to be in tomorrow? Not if the manager was in now. So that's why she didn't say she was the manager after everything. Regardless take initiative for the mistakes. That was unprofessional of her. She kept telling me that she told my husband to charge and it will work. Basically telling us what we were doing wrong. No apology but she did offer for us to bring it back so she can give us a new one. But at that point there's no reason to. After saying all that she still had an attitude. I get people do make mistakes but that was unacceptable. read more

CH Cigars & More - Tobacco Shops Near Me - Chula Vista, California

My man was in here today buying two cigars, although I am not a cigar smoker I did notice the hookahs right when I walked in and considered coming back to purchase one of them. The lady at the register was extremely rude and kicked me out of the store before I could show her my ID ( clearly the owner doesn't know how to read just how they can't follow protocols and they are just as rude as her employees, my ID should've been asked for as soon as I entered the establishment not after my man was checking out.) read more

I was helped by Jenny. I know nothing about cigars, this was a gift and she helped me pick the right stuff. Jenny took her time to show me around and that was much appreciated. Will definitely return to this shop when I am in the area. read more

This place always has everything that I need for whatever I need, and it is very close and accesible, conveniently opens early in the morning. The staff is friendly and knowledgeable. read more

Pretty good little smoke shop in the neighborhood. I can't speak on the cigars as I don't smoke those but as far as vape juice they have a decent amount to choose from. They have a solid amount and quality of disposable vapes to choose from though. Definitely my go to in the area. read more

Don't shop here!! They'll rip you off! There is No Customer Service here. Even for returning customers! My daughter bought 2 vape pins. She brought one home for me, but I didn't need it. Went back to the store 10 min later to return it. Cashier was on the phone talking to some guy. When she finally put him in hold. She said no refunds. I asked her to call the owner, but first she had to hang up with her boyfriend. She called the owner and even though it was a debit with a receipt they wouldn't return my money back to my card. Well they lost my business! When your the owner their are times you can make exceptions to your own rules. Especially when their is no cash involved! Now I'm out $25.00 for the pin & charger! Not to mention their cigarettes are more expensive than everywhere else. I just went there to try to support a small business. No more! Their greed caused them to lose a good customer! Bye Felicia! read more

if i could give no stars i would. every time i come in the white guy gives me a hard time. about even walking in. i couldn't even start browsing and i was being haggled for my ID. i can understand when it comes to purchasing and checking out but he gave me a hard time and my party (girlfriend) who is older than i am and didn't have her ID coincidentally and refused to give us service. he wasted everyones time and didn't seem to value our business. do not recommend coming. it's always empty anyways and the selection seems low. read more

Ohh my god I forgot this lady has a BRF super rude last time i come here. Please find somewhere else to buy you cigars.