Concourse Rehab is a secret gem located in a quite area on The Grand Concourse. The staff is very…read morecaring and patient, I was surprised to see such kindness. The building looks newly renovated, clean and floors look shiny. My elderly mother was sent there and she was very nervous staying there the first night. I was trying to leave but was hesitating bec I felt bad leaving her alone and nervous. One of the nurses sat with her and told her that she was going to stay with, not to worry. She told me to leave and not worry bec she wasn't going to leave her. I was right away at ease and grateful. Actually, all the nurses were caring and attentive. I feel proud to have such a wonderful facility in our neighborhood!

hospitality suck !!!!when dealing with the patient . they need to have more patience .they walk…read morearound with attitudes can't say hi. (Nurses Cna some Respiratory can ask them do nothing. Change they butt every 3to4 hour

People have no common sense they moved me fr a perfectly good room 169 into rm 151b making it sound…read moreso good (con artist) during the worst heatwave NYC seen thus far, my aircon doesn't work i haven't had a asthma attack in years but i sure did feel li I was going to have one last nigh, after a whole day of exercise who wants to go back to their room in td heat

This facility is terrible!!!…read more Don't send your relatives here, I promise you, you will thank me later. Issues: 1. Impossible to get someone on the phone. 2. Non responsive. 3. Employees are very lazy and unattentively to the patients. 4. The administration doesn't know how to manage employees. The list could go on and on. Trust me this is a real review.. Skip this place!

Some nurses on the second floor was great to my mom , others horrible lettin my mom sit in a dirty…read morediaper over 4 hrs .. some night they didn't even have enough food for everyone they got Mac and cheese ... that's it . Not very friendly! . Also mom fell on first day because they couldn't help her right , cause of that 21 days and couldn't get out of bed because they were afraid mean while my mom came home n walkin no problem . Last but not least on her day we went to go take her home. They locked the front door and didn't let us leave till because we didn't have the name tag to give back (mind u 21 days I never had to give it back wen I left. ) cause a big thing for no reason . Would not recommend to anyone .

I went to an interview here I came on time I had to wait about 20 mins the place is nice but the…read morestaff are rude asf I went the lady looked at me like I had 5 heads and then in the middle of me speaking in my interview she answered a phone call on her cell phone which I felt was very rude thank god I didn't get the job there bc it's ghetto ‍

After our family meeting with the Administrator on Duty, we are pleased to share that the care for…read moreour aunt has improved tremendously. Her comfort has noticeably increased -- she is sleeping more peacefully, and her daily needs are being attended to with care and consistency. We also appreciate that staffing appears to have been strengthened, as the call button is now being answered much more promptly. This responsiveness has made a significant difference in her overall well‑being and in our confidence in the facility's commitment to quality care. We are grateful that our concerns were heard and acted upon, and we commend the administration and staff for making these positive changes

Staffing remains a problem. On the floor that my mother is on the 3 to 11 nurse is a call out at…read moreleast twice a week and then sits in the break room for 2 hours talking on her phone when she does work. The aides are overwhelmed and nothing is done to help them. Management should meet with the aides or do a survey of what their needs are in order to improve the work environment but that will never happen

My family was at this facility, his social worker Vivette very helpful she reassured me every…read morestep of the way, she calls for meetings and was informative in everyday- Thanks to her for a very good experience.

My mother-in-law was admitted to Kings Harbor Multicare Center three separate times over the course…read moreof nearly 10 years because of complications from congestive heart failure. While her first two stays had their challenges, nothing could have prepared our family for what happened during her final admission. The quality of care appears to deteriorate the higher up in the building patients were placed.There were many days when patients sat lined up in wheelchairs along the hallway for hours with little interaction, stimulation, or engagement. My mother-in-law was still mentally aware enough to express how much she hated sitting there, staring at a wall, waiting for someone to acknowledge her. One of my greatest concerns was the lack of basic nursing care. We were told she needed to be repositioned every four hours to prevent pressure ulcers. Despite those instructions, she developed severe bedsores that became so painful she cried every time staff cleaned them. Family members visited every single day for at least four hours and never once witnessed anyone repositioning her. More often than not, my daughter repositioned her, herself because she couldn't bear to see how uncomfortable she was. Her water pitcher was often filled only once each day, leaving her with warm water for hours. There were multiple occasions when she called us on her cell phone from her room because no one would answer her call light. We then had to call the front desk to get someone to check on her. Our family handled all of her laundry ourselves. Every week we brought her clothes home, washed them, and returned them. Yet one week we arrived to discover every piece of her clothing had disappeared. Nearly eight months after her passing, no one has ever explained what happened to her belongings. Perhaps the most upsetting experience involved the financial department. When her insurance benefits were exhausted, we fully understood there would be financial responsibility for her continued stay. What we did not expect was for staff to approach my mother-in-law directly and have her sign paperwork involving her pension and Social Security benefits instead of discussing those matters with our family. By that point in her illness, her cognitive status fluctuated because her failing heart was no longer providing adequate oxygenated blood to her brain. The facility documented those cognitive changes in her medical record. Despite this, financial documents were presented directly to her while we, the family members who visited every single day, were never contacted beforehand. When we confronted the finance office, hoping for an explanation, the interaction only made matters worse. Mike spoke to me with a tone and level of disrespect that left me in tears. He insisted my mother-in-law was mentally competent to handle her own affairs, repeatedly stating that because I did not have power of attorney, I had no right to question what had occurred. We were never provided copies of the documents she signed, nor were we even allowed to review them. As a result, the facility gained access to her income while she still owned a home and had financial obligations outside of the nursing facility. My mother-in-law entered Kings Harbor for one reason, to rebuild her strength through physical therapy so she could hopefully undergo heart surgery and return home. Instead, we watched a vibrant, intelligent, independent woman steadily decline while under their care. At 80 years old, she was anything but a typical nursing home resident. She loved following current events, discussing politics, listening to music, watching sports, and engaging in meaningful conversations. She still had a passion for life. Rather than helping her maintain the independence she still possessed, it seemed that the focus became managing her decline instead of maximizing her quality of life. Not every employee lacked compassion. The Physical Therapy department, especially Yelly, genuinely seemed invested in helping my mother-in-law regain strength. There was also an aide named Terrie whose kindness and compassion stood out during an incredibly difficult time. Their humanity is something I will always remember and appreciate. After she passed away in January 2026 while still a resident of Kings Harbor, I began receiving bills at our home demanding payment of her outstanding balance. Receiving collection notices while grieving her loss felt insensitive, inappropriate. Based on everything my family witnessed and experienced, I cannot recommend Kings Harbor Multicare Center.

We live in Michigan, and my wife Bianca's cousin is a resident of the St. Vincent De Paul Nursing…read moreHome. Whenever a loved one is in need of nursing home care, it is a stressful event not only for the person but for the family members who have heard all sorts of horror stories about such situations. This is especially true when family, such as us, are at a great distance, and when bouts of confusion arise in the person under care that make it difficult for us to truly determine whether their care is of the highest quality. We are writing this review to share our boundless joy at the experience Bianca had when she travelled to NYC to visit her cousin at St. Vincent De Paul Home. What an amazing, caring, loving, clean, happy, and professional environment she found!!! The staff truly follows Christian values in patience, care, and abundant love for the residents. Nurses, Aides, Social Workers, Recreation Staff, Food Service, Housekeeping, and Administrators truly have a team spirit, joined together to focus on the quality of life of residents who are in their care. Whether you live close to New York, or far away as we do, you can be sure that your loved one will be cared for with the dignity and grace and medical attention that you would want for yourself. God Bless those who provide such a loving environment at St. Vincent De Paul Nursing Home!

If you live in NYC and are looking for a Nursing and Rehabilitation Center that would take care of…read moreyour loved ones, treat them with respect, kindness, and care. Then, I highly recommend The Wayne Center for Nursing and Rehabilitation Center. When my father was first brought to this nursing facility, I was very worried and scared due to the negative reviews that I read from individuals who supposedly claim to experience a horrible circumstance. Moreover, based in my experience, I could say it has been the best. I feel very grateful for the Wayne Center for Nursing and Rehabilitation for taking care of my father who was in a ventilator. Each time I would go to visit my father, my father would be cleaned, shaved, and taken very good care of. I am very grateful and thankful for all of the staff who took care of my father. Thanks to Alex for calling me and for being very communicative before my father was taken to Wayne. Thanks so much to the physicians, nurses, patient care assistance, social worker, Marilyn, and case manager-CJ. Thanks so much for the communication. Thanks to the security officer who was always friendly and highly professional. I wish I could rate this nursing facility 10 star because it is the best. Thank you so much!

A hard NO. Dark, dank and depressing. As soon as you walk in you'll see that the owners are sucking…read morethe patients dry. The rooms look like prison cells. Poorly lit; the "dining room" is desolate and lacks any sign of joy. Most of the beds do not have bed rails. Which means your loved one is at high risk of falling out of bed. The CNA ratio to patients is like 8 or 9 to one. The institutional & financial bias is also evident as soon as you walk in. Don't do it.

The most rude, disrespectful and insulting social worker we have ever met…read more My mother was so upset, she had chest pains and had to lay down for a few days!!!

I have seen some of the people that are living there and they are not very happy with some of the…read morepeople who work there. I think it's ok for a short period of time.

Eastchester Rehab. Be careful they pay to have bad reviews removed…read more Run away, don't walk! If you love your loved ones please do not, I repeat, DO NOT bring them to Eastchester Rehab. The first week my mother was placed here, they were very attentive and caring. But don't let that fool you. The scenario will change in the second week. They stopped cleaning g my mom and the lady that shared a room with her. I'd get there early in the morning and you could tell that overnight they were not cleaned. I would have to start the search party and look for someone to help me get the people that would clean them. It would take forever. The respiratory therapist, Fernando was nice the first week but then was never around and had an attitude like we were bothering him when we'd ask him to please suction my mom's trach. Even when I'd ask another respiratory therapist to help my mom's trach he'd begin whispering in their ear which was so unprofessional. The nurses there did not help much. It was Everyman for themselves. My mom needed to have a picc line out in because she became very anemic and needed to have Intravenous iron complexes administered. Unfortunately my mother acquired a bacterial because during the procedure an individual did not clean their hands. Needless to say my mother had to be rushed to the hospital. My mom passed away 6 days later. Please for the love of God and your loved ones. Pass this place up. They should be closed down. The lady who my mom shared a room with died a week later. They are very careless. They removed my first review that I left but I will post it over and over again to save you all from this nightmare.

Please, if you love your loved ones, turned them away from this place. I've never seen a more…read moredisorganized rehab. My mother was never cleaned as what I would be there every day. I would have to look for someone to clean her. Sometimes the staff wasn't even around to help. I'd have to look all around the floor to find somebody. When I needed her trach to be cleaned, the respiratory therapist always had an attitude. The place always looked unsanitary. I'm so happy I got my mother out of this place. Lord knows what would've happened to her.

This rehab place was great Everone was so professional and so patient especially Catherineread more

These Caribbean staff are rude, crass and unprofessional. Once they get annoyed they are forceful…read moreand disregarding of patient's condition. Don't get bed sores. There is NO care for bedsores. NONE. It's a profit model. Particular owners, hire particular staff; it's understaffed and care is sporadic. They start working on your insurance IMMEDIATELY; No care plan in place but they want that cash. Typical. Avoid.