I applied ( paid 1500) 500$ was for a 'nurse' evaluation,…read more1000$ to hold my place and at EagleCrest South in La Crosse, Wisconsin. Now, I asked to see her name tag, she shrugged and said, paraphrasing. It is somewhere ? I did not actually see it, which suggested to me she was not following protocol in this facility. This particular interview was very unpleasant, and because I did not fit the profile for independent living,I was denied. However, I am quite sure I will have to wait for my deposit, I requested next day delivery. They cashed my check the same day I wrote it. Although I understood that the nurse evaluation was 500$, and I did agree to that. I expected a more complete assessment. This 'nurse' was curt, uninterested and frankly cruel. I did a bit of research and found from people I know and other sources, that EagleCrest south in La Crosse, Wisconsin does not have glowing reviews. In fact I am satisfied with the denial because I would not want to live there. If that is the type of service that is offered, really 500$ for an interview? Outrageous!!!

Residents room water is cold never seems to warm up. How Would you like to wash up in cold water?…read moreRepairs go unattended for long periods of time. Care is awesome but very short staffed.

I went through the application process for my mother, up to and including a tour and nurse…read moreassessment of my mom at her nearby nursing home. The director, Chris, knew that our deal breaker would be for my mom to have her own cat there, however she never mentioned that animals were not allowed in the memory care wing. Nor did she tell me that all memory care residents needed to pay for the 3rd tier health maintenance package, no matter that my mom was completely independent except for needed medication management and sometimes reminders to shower, etc. She does all those things herself. I feel misled, especially after they took the $750 nonrefundable application fee. Had she told me about the cat I wouldn't have wasted anyone's time.

From the owner: Where Caring Comes First…read more Within SpringBrook Village, spacious, well-appointed apartment homes offer independent living designed to accommodate whatever your day brings. Just a few steps away from assisted living residences to feature comfortable apartments, memory care, and advanced age studios, offering the peace of mind that comes from knowing a qualified, caring staff is available to assist you 24/7. Give us a call and become a part of our family! We are truly a community you can call home.

I want to give a shout out to Hearten House 2 where my Mom has been for about 18 months. They are…read morethe kindest, most compassionate, caring staff you could ever want taking care of your family member. My family & I would like to thank them from the bottom of our hearts for all the fantastic care they have given her. The Family of Alice Ingham

Mostly a very lovely staff and people seem quite happy. However, administration has a problem of…read morebeing understaffed and they rarely have time to respond to emails or inquiries.