In memory care , the girl serving the breakfast was rude and ignored one of the clients! She wants…read moreiced coffee instead of hot coffee! She mumbled and had a don't care attitude! If clients brought to your attention she doesn't like the grits and scrambled eggs you should be more polite and resolved the issues instead of complaining! Arguing! Make it right ! Otherwise switched job.

If I could give negative stars, I would!! In memory care, doors are "supposed" to be locked down…read morefrom 7pm-7am. Somebody at Harmony, propped open a door leading to the courtyard and my mother-in-law wondered (alzheimer's Patient) through the open door into the courtyard and she ended up getting bit by thousands of ants from the untreated ant mounds in the courtyard. The worse part, they put her back in her room with no medical care for around 15 hours. We just happened to be going for a visit, found her in bad condition and we ended up calling 911. She was in ICU for 2 days and the hospital for a week, but she passed away before she could be released. PLEASE DON'T entrust your care to this facility. PLEASE do a public records court case search on any of the facilities prior to leaving your loved one. We did a court search and found 7 lawsuits for wrongful death against Harmony over the course of 6 years. However, we didn't do the court search until after it was too late. Find out your information before you put your LOVED ONE in any home. Don't just listen to reviews.........do your research!

I have found The Addison of West Ashley to be a friendly place of a very agreeable size. For nearly…read morethree years it has met my needs admirably and I feel very much at home here. Recently, I received a shipment of medicine that required refrigeration. My flight was delayed by hours and when I arrived the meds were no where in sight. The company supplied a photo of the box at my door, so I asked for an explanation. Within thirty minutes a med-tech brought the meds to my room. They had provided the refrigeration needed although it was entirely my responsibility. I could not have asked for better help when in need.

I love that this facility is one story, has large rooms and bathrooms, has a lot of outdoor space…read moreand is easy to navigate around. Many of the front line staff are very nice and truly care about the residents. That's the good stuff. Sadly, there's a revolving door especially among leadership positions. They lack weekend staffing esp at a management level. Issues go unresolved, communication is poor and issues aren't communicated in timely way. EVERYTHING went downhill once there was a change in ownership in September 2024. Food quality, options and portions, which had all been excellent, went downhill immediately. "Corporate" is terrible and as Ellen reported above, they are very hard to track down and will do everything they can to avoid fixing an issue once you do track them down. They overcharged my parents $24,000 over the course of 1 year. I had to birddog the bill monthly, was told monthly by front line staff that they know the bill is wrong but waiting on corporate to fix it, I ultimately stopped using autopay due to incorrect charges, etc. I pursued this for 1 year, making them aware of the overcharges monthly before ultimately moving my parents elsewhere. I was finally refunded the $24,000 3 months after my parents moved out but only after I essentially made it my full time job and my life's passion to not let them get away with the blatant dishonesty and thievery. The utter hypocrisy of a company being in the senior care business while blatantly stealing from their residents is disgusting and unforgivable. I will tell everyone I know to steer clear of this facility as long as Sonida Senior Living owns it.

AMAZING moving company. I had everything packed & ready for pick up. The movers had everything…read moreloaded& unloaded in 4 hours flat.

We moved our dad to Ashley Gardens from another facility and he made Ashley Gardens his home for a…read moreyear. Ashley Gardens became his home thanks to the amazing caregivers who loved him and treated him like family. No memory care facility is perfect, but Ashley Gardens was perfect for him. The caregivers at Ashley Gardens truly know how to love and provide care in a respectful way allowing their residents to maintain their dignity. At Ashley Gardens, our dad and our family developed a meaningful relationship with all of the employees. During our time visiting dad, we witnessed employees treat every resident with the same care that they showed our dad. The end of my dad's life was traumatic for us, but the staff at Ashley Gardens supported our dad and us every step of the way. Here are a few reasons why Ashley Gardens was the best place for our dad: Caring staff-from the welcome at the door to the kitchen staff to the caregivers-he was loved throughout this day. ***Staff was fully present and not glued to their cell phones like in other facilities Activities: Ashley Gardens provides a nice balance of activities for all residents. From volleyball to sing alongs to crafts, there was something for everyone to enjoy. Balanced meals that he enjoyed in a dining room with silverware, real plates and a "no beer" if he desired. He sat at an assigned table ensuring he always had friends to dine with. (In a previous facility, he often ate alone and he was lucky to get a plastic fork) Fox Rehab staff who were present almost daily and worked hard to take care of dad's physical, speech and occupational needs. The facility-the facility is open and goes in a big circle. Dad was able to walk laps and stop and say hello to friends along the way. The facility is fully staffed 24 hours/day and we were always comforted knowing that he had support whenever he needed it.

My father-in-law spent time here, and overall our experience was positive. The facility was…read moregenerally clean, and the staff were kind and caring. While some of the rooms and common areas could benefit from updates and fresh paint, the environment was comfortable and well maintained. One consistent complaint from my father-in-law was the food, which he did not particularly enjoy. That said, the staff always treated him and our family with kindness and respect. Unfortunately, my father-in-law passed away while in their care, but he was a very sick man with significant health issues. During this difficult time, the staff showed compassion and were very supportive of our family, which we greatly appreciated. One thing that truly stood out was their pet visitation policy. After providing proof of vaccination, we were able to bring our dog to visit him. Those visits brought him a tremendous amount of joy and comfort, and it meant a lot to our family to be able to share that time with him. While there is room for improvement with the facility updates and food quality, the caring staff and compassionate treatment of residents and families made a difficult situation a little easier.

My brother David G was a patient for about 7 yrs there. they took very good care of him. they loved…read morehim and it showed every day. he passed away aug 3 and the love and support was incredible. I want to thank Linda, Janoke and many others including his fantastic nurse practitioner Lisa. These nurses and caregivers will never be forgotten. Thank u for all u did for him

The staff do a great job at BG and this organization is the best place in Charleston to care for…read morefolks who need help with everyday life. Lots of activities and things for residents to do.

By far the nicest retirement facility in the area. It has an amazing stuff as well as many…read moreamenities to include swimming pool, private golf course, and several restaurants and bars located on the grounds.

Beautiful open spaces, for the restaurant and meeting areas with natural light really make you feel…read moreyou are in a beautiful hotel--a big contrast to so many assisted living places. Also, there is an onsite salon with a talented stylist, Dewayne, who was incredible-he made my mom's hair look amazing. Indigo Hall connected us with a medical group that came onsite so we didn't have to run to doctor's appointments. The staff was epic-very energetic-sweet-and hard working, checking in frequently and encouraging group participation, and the front desk/Tina et al handled so many questions/situations professionally. My mom was there for a little over 3 years until she passed. We feel so lucky to have chosen such a caring and professional place I can't recommend it strongly enough.

I researched several assisted living facilities before deciding on Indigo Hall. This was a great…read morefacility for my mother's final years. The staff were attentive and caring. The food was excellent. The dining room and common areas were spacious and beautiful. The activities programs were well-thought out to encourage participation at all levels of ability. However, management oversight was lacking. Throughout her stay, I was the one who discovered several medication prescription errors that negatively impacted her quality of life. They did respond quickly when I found these issues. Billing was also an issue. I found that her room charge rate increased even though the contract stated it would not. It took a couple months for the overcharge to be reimbursed. It also took 5 months to receive the reimbursement for her final prepaid monthly apartment fee. I see that they have a new director since my mom passed, so perhaps this has improved.