When ever my HOA needs meeting related support items at least once a year Brooke Rental has been there for us as a partner. Tables Chairs delivery and pick up I find this to be a service oriented, professional operation. read more

I had a reception for 70 people, and Brooke Rental supplied everything (tent, chairs, tables, linen, silverware, heater). My driveway was transformed into a beautiful, elegant party. We had a great experience from start to finish - their team was professional, responsive, and very helpful. The rental items were clean, high-quality, and exactly as described. Delivery and setup were on time, and the staff went above and beyond to ensure everything was perfect. I highly recommend Brooke Rental for any event--thank you for making our celebration seamless and stress-free! read more

These folks are true professionals and always come through for us!! You can literally just about anything you can think of (we generally use them tables and chairs, but have rented table linens, power tools and more!). The items are always in good condition and reasonably priced. The staff are always friendly and accommodating. Really appreciate that they are here! read more

Brooke Rental Center - Party Equipment Rentals Near Me - Arlington, Virginia

I was surprised by negative reviews As a person who has reasonable expectations of a small rental company, I had no trouble at all and I was surprised by how affordable it was. Also they were actually really nice and helpful, enough that I felt compelled to write this review. read more

I booked chair rentals for my wedding back in November 2020. Set up the date, time window for delivery, quantity needed, etc. Brooke Rentals quickly sent me an invoice with all the confirmation details and price. They informed me that they were closed on Sundays (my wedding day), but would still deliver the chairs that day for a more expensive fee, which I agreed to and proceeded with the order. They also explained that I could either call and pay with a credit card, or give the delivery staff a check on the day of the delivery. I opted for the check, as I was unsure of how many guests would accept or decline their invitations. Then last month, I contacted Brooke Rentals again and modified the quantity of chair for my order to reflect the total guest count from RSVP's. Again, I was quickly sent an invoice with the updated info and price, which I then wrote a check for, and let them know it would be provided on the day of delivery, as directed. On 5/6/21 my wedding planner reached out to Brooke Rentals, via the same email address they'd been communicating with me through, to introduce herself and confirm the date and time window for delivery of the chairs for my wedding, which was on 5/16/21 between 12-3pm. However, that day arrived and no chairs were delivered. Myself, my mom, wedding planner, and maid of honor, all tried contacting Brooke Rentals multiple times, both via phone and email, but we couldn't get a hold of anyone, nor did any of us receive a reply back. I was then left without chairs for my wedding, and instead, had no choice but to use old, discolored chairs from the hotel basement. The following day a response was finally received, however, absolutely no responsibility was taken for the no-call, no-show. All the email said was, and I quote ... "We are very sorry that you did not receive the chair delivery that you expected. It is unfortunate that we did not communicate the week prior to the event to firm up the details." ... WHAT? Of course I expected a delivery that was confirmed! In addition, all of my reservation and delivery info was communicated, and multiple times at that, the most recent being just 10 days prior to my wedding day. Brooke Rentals' actions were extremely unprofessional, and their inability to take any responsibility for them is inexcusable. I would never recommend this company to anyone, and highly suggest not choosing them for any of your event rental needs. read more

DO NOT SUPPORT THIS BUSINESS. Horrible customer service experience from start to finish (when they told me "let's forget it then" and cancelled my order). Don't respond to email, left me on hold after curt and discourteous conversation. During one of those holds, a man picked up the phone in error and hung up on me. When I called back, after another long hold. The agent refused to apologize and then cancelled my order. Huge waste of time for such a simple task. Hard to believe in these trying times that folks can't be kind to one another. Awful! read more

This place is GREAT. I can't remember how I first found it, but I rented a bunch of martini glasses from them last summer for a martini party that I was throwing. The party was a success - maybe too much so, as we broke about 25 glasses. Apparently the first two are free, but each additional broken glass is $5. I took them all back, each broken little soul in its own paper bag (so they wouldn't think I was just keeping them), ready to pay up. I talked to the owner afterward, and he told me "not to worry about it". REALLY? I'm not sure if that is how I would do business, but it guaranteed that I would be renting from BRC from that point on. I just used them again this past weekend for a company picnic, and I was not disappointed. Luckily, this time I brought everything back in one piece. The rentals are amazingly cheap, and the service is friendly and dependable. I highly recommend going with them. read more

Terrible customer service. Stressed when I made the order that I would like it delivered sooner rather later in the day, no effort was made to accommodate that wish. Was told I would receive the order between 1-3pm. 3pm...no delivery. Was given no courtesy call that they were an hour and a half later than the original time frame. When I called to explain my situation, I told them I was extremely disappointed and their customer service could use some work, his response was - "thank you, thank you, thank you" CLICK. Thank YOU for all your help Jim! read more

1st time I rented tables & chairs from them on a Saturday morning, they were understaffed & the whole process took almost an hour. Was told they'd be closed Sunday so I could return everything Monday morning; They'd be open by 7:30am. Clerk didn't show up until 8:20am, making me late for work. I had slim pickings for a recent birthday party so I decided to give it one more shot, allowing for the expected delays. This time I was greeted with beratement for holding onto the tables/chairs an extra day, WHICH THEY CHARGED ME FOR, and a guilt trip regarding dirt on the chair seats that only a forensic investigator could find. I don't understand where they get off complaining about extra $$ or having to do their actual job (QA). Ridiculous. I will not be renting from them again. read more

I came to leave a nice review after the unfortunate experience of breaking some of the items we rented...and found the only other review about the same issue! This place is great and I'll definitely rent there again and refer others. Nice, polite, friendly service, and the rental itself was just fine. We had an accident and broke a handful of glasses and were fully prepared to pay up, but were told that it wasn't too many and it was "ok". I tried to insist, but he just said "we'll charge you double next time" with a smile. Fine by me, though I don't intend on breaking anything again... Thumbs up from me! read more

I rented chairs, a few tables, serving platters, and glasses from Brooke for my wedding. I was the pain customer that submitted a request online for a quote and then called like 4 times to change my order as details got worked out with the caterer and guest count. They were accommodating and the delivery was made with no mistakes. The wooden folding chairs each came in their own sleeve so each chair was in good condition - as opposed to other chair companies that just stack the chairs on top of each other which causes unnecessary wear and tear. The day after the wedding, we discovered that the serving platters accidentally ended up in a friend's car that eventually made it to Woodbridge. I called them up and arranged to do my own drop off and they were more than understanding and in no way did it affect their pick-up of the other items from the venue. Their website is great for people like me that hate calling places to get quotes and a hard sell - prices are listed for each item and you can browse to get a general idea of how much stuff will cost immediately. If I ever throw a big event in the DC area again, I will definitely be a repeat customer. read more

We rented all furniture, plateware, and glassware for a formal dinner for 16 guests at our home. From the beginning, Brooke Rental was extremely helpful. The 2 guys who delivered all of our rental equipment were extremely nice. They helped set everything up, which we didn't expect them to do! As well, they were extremely careful when walking through our house and bringing everything in; we always appreciate that! Thank you to Brooke Rental for making our party a seamless hit! read more

Have to agree with another reviewer's complaint: hours are not posted anywhere. It's early morning on a Sunday, and I just want to plan my task, whether for today (if they're open today) or for another day (if not). But no hours on the website. No voice-mail with hours stated in the greeting. Is this 2012 or 1912? FAIL. I rented a drywall lift from them once and that went fine, so I'll split the difference -- 3 stars. If it weren't for that favorable experience, it would be 1 star for their annoying lack of attention to the basics of business. Meh. read more

They got all supply but, they do not have all the items in Arlington store, so I had to drive to Viena just for 4 round tables and 30 chairs them I suppose to returning in Arlington store because I live in Alexandria va; the store manager was not very friendly and cooperative at all. Until the manager told him to accept the returns items. read more

I agree with previous reviewer- zero stars should be an option. I put in a request on a Monday for pick up on Saturday. Apparently my order was never " confirmed" so that's why when I showed up the man working didn't know what I was talking about and it was silly of me to just show up without a "confirmation." Apparently the first email you get from them is a " request" only and they have 48 hours to tell you yes or no. Well they had plenty more than 48 hours and didn't do anything about my " request." The general attitude was that it was my fault for not knowing any better instead of " hey- we made a mistake and we apologize." To summarize... zero stars. Honestly it's mostly for the attitude- I get it- stuff falls through the cracks, but it is NOT the customer's fault. It is NOT the customers duty to check on whether YOU are doing your job right. read more

Brooke Rental strikes again. Five years ago when I rented tents, chairs, place settings, for 100 guests, their truck broke down and the rental equipment came two hours before the event. This time, today, I sent my husband to pick up the glasses, plates and silverware in Arlington, where my rental agreement stated it would be waiting for me, and they told him it was in Vienna. When I called and complained, Mr. Brook, croaked "If you want them, come get them. When I asked him if he was making my husband drive to Vienna without compensating us somehow, he said "I'm not making anyone do anything." I don't know why I didn't expect it. They have a monopoly in this area and can run an incompetent business with absolutely no customer service acumen and still be in business after all these years. Nancy S. read more

This review is more about their customer service. My company has used Brooke Rental for many, many company meetings. I've never had any issue with the actual delivery or products, but the customer service has been horrible. The few times that I had to call because of issues with placing the order over their website, the owner that I spoke with has been nothing but gruff and rude. After the phone call I experienced with them today, I will no longer be using Brooke Rental (and we use them for at least 8 meetings a year so we will be taking our $1300+ spent on rentals elsewhere!). I called Select Event Rentals right after I got off the phone with them, and they were extremely nice and courteous! read more

If I could give this company ZERO stars I would! This company has AWFUL customer service, they show a lack of attention to detail, they do not care about customer retention and nearly ruined my event less than a week before it was set to occur. Just as an FYI they claim that they do not do pick-up and delivery on the same day. This came as a shock to me especially since my order had been placed with them for a while and it specifically requested that the equipment needed to be delivered and picked up in the same day. Prior to my event I needed to make an adjustment to my order and called the main office, the "customer service rep" was very rude. He informed me that my order was incorrect and that they do not delivery/pick-up in the same day despite several emails that confirmed my request. Displeased with the service that I was getting, I asked to speak to a manager only to find out that I was actually talking to the OWNER. As opposed to him trying to figure out a resolution for the issue that his people failed to convey he simply stated, quite nastily, "well then we can just cancel your order" and hung up on me. NEVER AGAIN....Consumer beware! read more

I called to rent tables and chairs for Thanksgiving and was happy with the price. I asked to have them delivered and the guy on the phone talked me out of it (obviously didn't want to). I called a few days later to change to delivery (after trying and not getting anybody for a few days) and they said they were booked. They told me I could pick up Tuesday or Wednesday but when I got there on Tuesday, the person at the desk kept asking me what day I said I would be there and I kept saying you said either day was fine. He was not happy with my answer. He was never out and out rude, but pretty darn close. Good prices. Horrible customer service. read more

I had a great experience with this rental place. The service was fast, efficient and easy. Definitely recommend.

These guys got me out of a jam! I called them with only a few hours notice and needed wine glasses for an office function. They explained they could have them 3 or 4 hours later since they would have to come from the Vienna location. They ended up dropping them off to the location 2 hours earlier than expected for us to come pickup. The rep I spoke to on the phone was very helpful and friendly as well read more

I was due to pick up some chairs on Friday evening for an early set-up Saturday morning and had planned to return Sunday. Since they're not open Sunday, I was to be charged 2x for keeping the chairs the extra day for not returning by Saturday. The person who helped me worked it so that I would only be charged for the one day usage. Unfortunately, inclement weather forced me to cancel my event so I had to cancel the chairs but I'll use Brooke Rental for my next event. read more

Great stuff! We rented a tiller and a slicing aerator and everything was in great condition and the guy that works there is super nice-explained how to start and operate each piece of equipment and helped us load them . Can't wait to rent more power tools! read more

I filled out the reservation based on reviews on this page. I got no email even though the web page said I was reserved when I did it. Then I called to find out whether my reservation was confirmed and got told to call another number. I called and they asked when I had the items dropped off. I couldn't remember if I said the day before my party or on that day. I was informed that they couldn't look it up since it is all paper and it would take them too long to find. I finally found the day I made the drop off and called back at which point I was told that day wasn't possible since they were closed on Sundays. Good thing I didn't plan on them. read more

I rent many items from Brooke Rental in Arlington, and have for years. The customer service is excellent, and they are always very nice - if under staffed. I have rented tables, chairs, linens, all sorts of items - even helium tank for ballons. I always pick up my order, so I cannot speak to their delivery. But if you are looking for helpful and kind service, and extra items to make your party a success - choose Brooke Rental! read more

I called to make a reservation for two round tables, two round tablecloths, one rectangular tablecloth, and three chairs. The gentleman sounded a bit put out to have to deal with me, and only reluctantly confirmed the prices. My husband went to pick up the items the Saturday of our event, and was told I'd ordered two rectangular tables. My husband called me at home and asked the representative to speak with me, and he loudly and rudely told me I had ordered wrong. They didn't have what we needed (and had asked to reserve). Luckily, we attempted the pick-up early enough that we were able to go to the Brooke Rental Center at their Vienna location for the items, but if we'd gone a little later we'd have been out of luck and up the creek. The items themselves were fine for our purpose. I would never use the Arlington location again. The people at the Vienna location were helpful, but my confidence in the company as a whole has been severely compromised. read more

Reserved online to include delivery. Saw the note at the bottom saying they'd confirm details but never heard from anyone. I tracked them down two days before my party, to be told they couldn't deliver for another 6 weeks out. They just plain didn't want to do it. Got to the Arlington location, it was a dump. Dirty, disorganized and looked like a junkyard. Seriously, there were 3 crates of dirty dishes (as in food was still caked on them) from someone's event right outside the front door. The tables and chairs are chipped, dirty and disgusting to handle. They didn't have the order right (even though I brought the confirmation along from the online order) and had to substitute other tables because the ones I ordered were not at the store. Terrible communication, terrible store experience and honestly I don't know how this group stays in business. Won't get mine again that's for sure. read more

Only one star as you can't give negative stars. They send you an e-mail as though it's a confirmation with a small font disclaimer at the bottom stating you need to get confirmation by phone or e-mail 48 hours a head of time. The unapologeetically told me I didn't have a confirmation e-mail just an auto e-mail from their system. I've got 14 people coming tomorrow and no place for them to sit down to eat. Do not do business with this outfit. read more

Horrible customer service and equipment was junk. I could never get anyone to answer the phone the first time I called, and when I did get through they had a hard time understanding english. They neither delivered or picked up my tables and chairs on time or they went to the wrong side of my building. The main office did not return my calls and were rude over the phone, constantly interrupting. The tables were junk - falling apart - and the delivery guys threw them needlessly around when delivered. I usually do my homework before renting equipment or going to a new business, but lack of time required me to pick the first company I saw. The only shining star for this company is the website - very user friendly. Deceiving considering the rest of the experience was bad. My recommendation is to rent someplace else! read more

Never again! Terrible customer service!!They told me I would have to pick up the furniture because they couldn't deliver, but failed to tell me that I would have to pick up not where I had ordered, but in another location much farther away. Very rude to me when I raised this as a concern. Tables and chairs ok. Table legs didn't have the usual clip that keeps them folded so they fall open as you carry them. (A very cheap fix but too cheap for these guys.) Also they have extremely inconvenient hours. Not open Sunday and not open late during the week. So if you rent equipment for a Saturday event you have to take time off on Monday in order to return the furniture. read more

This rental company set its trucks to park all over my neighborhood blocking access to garages and parking. They also parked in fire lanes, and said they needed to stay there for deliveries. I would never hire a company that likes to ruin people's access to their own homes. read more

I've used this location in Arlington several times and they have always had what I wanted (generally party related stuff). BUT, it is impossible to find out what HOURS they are open from their website, their rental receipt or their phone message. Geesh -- what kind of business operates like that???? So, I think they need some competion in the area... read more

Mr. Brooke is rude to potential customers. He did not seem to care whether he got my business or not. I was trying to rent a big tent, tables, chairs, linens, etc. for a big event. He refused to send a confirmation email or any other type of confirmation. He said "he was my confirmation". I am certainly not going to risk taking his word for it when the whole event could be ruined if items were not delivered as requested. He was extremely impolite to me over the phone. read more

I just had furniture delivered that was absolutely disgusting. Half the chairs had gum stuck to the bottom and the seats were covered in dirt. When I called to complain, the person over the phone was so incredibly rude and acted as if I was causing him some sort of problem because I was calling. He told me that "there was nothing he could do," and asked me to mark the chairs when I send them back so he can see what I think is "unacceptable". I told him that the party was tomorrow and that my family has to scrub all the chairs to make them presentable and that we are not going to keep them dirty just so he can determine if what I am saying is true. He then HUNG UP ON ME. I'm so shocked. I have never once left a review of anything online, but I am so upset, I just had to. read more

I just rented table and chairs from Brooke rental and had a pleasant experience with them. They were on time delivering the items, but did not do a good job picking up the material. They did not pick the table and chairs when specified making me wait all day without a phone call. They ended picking them up 2 days later. My rating is related to the pickup fiasco. read more

If it's possible to give someone NEGATIVE STARS I would do it. Do not ever rent from this company!! I am seriously stunned by how TERRIBLE the customer service is. The owner is the rudest and most dishonest person I have ever encountered. After they did not uphold their end of the contract, I requested a refund and he DENIED IT. Since when do you get to pick and choose whether or not you provide the services your customer paid for? read more

Man, I should've listened to Yelp. When there are awful reviews on here, I think it can't be that bad every time, it's just the outliers that were mad enough to post something. Boy was I wrong. When you're renting furniture it usually means it's for a special occasion and you need the companies you're working with to be somewhat competent and respectful to keep everything running smoothly. It's a catch 22 though bc you're also usually trying to keep to a budget for the special occasion which we all know can be difficult so the cheapest offer normally wins. I haven't experienced this level of disregard for customers in a really long time. It should be unacceptable in this day and age when there are so many amazing businesses out there struggling to make a buck. But this old guy got in early, keeps his prices lower than the competition, who are likely more intelligent and treat customers like humans, and he keeps on keeping on. It sucks that people keep using them even after all the PSAs here on Yelp. I am just as guilty of it. Lesson learned. read more

I needed to rent 5 chairs for a party. I specifically requested 5 padded folding chairs and received an email saying they would be ready for pickup on Saturday morning at their Arlington store. When I arrived they had no record of my order and told me I'd have to go to the Vienna store to pick up the chairs. I decided to take the cheaper chairs they had on hand. When I complained about the situation the person working there became rude. I said I wanted to look at the chairs I was getting as one had some gum stuck on the bottom of the seat at which point I was asked by the worker if that somehow affected the quality of the chair. I carried the chairs out to my car myself, paid and left without a final apology for the mistake they made. If I didn't need the chairs that night I would have walked out and found another place that cared about their customers. I will not be patronizing Brooke Rental ever again and I highly suggest you do not either. read more