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    Brookmont Lofts

    5.0 (1 review)

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    16 days ago

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    Remax Mountain Realty - My brother in law taking a relaxing sit in the porch rocking chair. It was completely rotten through.

    Remax Mountain Realty

    (4 reviews)

    This review is concerning the cabin rental side of their business. The cabin (Appalachian View) was…read morebeautiful. It was clean and we really did enjoy our stay. The negatives, however, were all related to the abysmal customer service and general lack of care that the company had for us. When we arrived to the cabin, instead of reading over a welcome note like most rental cabins, we were given a (very) long list of things to NOT do in the cabin and exactly how much we would be charged for doing them. It sort of started things off with a negative tone, but it wasn't a big deal. These things included: -"Do not remove the batteries from the smoke detector" The detector in the living room didn't have a battery or even battery cover. -"Do not adjust the logs in the gas fireplace" The fireplace had no logs in it and was not gas. -"Do not rearrange the furniture on the deck" The deck had two rocking chairs overlooking the incredible view. The first time somebody sat in one of the chairs it broke to pieces. Luckily it was my fit brother-in-law and not my elderly grandmother who sat down first. Inspecting the other chair, they were clearly not meant for outdoor conditions. On the first day, I sat down to finish up a little bit of work and tried to log into the free WiFi, only to find that it required a password. The check-in note said that no password was required. We sent the company an e-mail asking for the guest login password, but didn't receive a reply until we checked out. The employee said that the WiFi didn't require a password and that we must have been doing it wrong. I don't have a computer science degree, but I know how to log into WiFi. It had a guest login password and the dismissive company representative was unbelievable. Also, two of the three beds had broken frames (we checked, the wooden frames were actually snapped in two) that caused the beds to lay very unevenly. To summarize, over the course of four days, this rental company showed little to no interest in ensuring that we had an enjoyable stay, even after we sent them two separate e-mails. We had a great vacation in spite of the furniture trying to kill us, no internet access, smoke detectors that didn't have batteries, and terrible sleep. If we could rent Appalachian View from a different company, we would in a heartbeat. But these guys have a lot to learn about retaining customers. Or, what seems more likely, is that they don't care about making money from the rental side of their business.

    I have been buying & selling RE since 1984. Emailed Kaye Matthews @ this Remax about one of her…read morelistings. After 2 days with no response I called her office and was given the run around. Finally she called me back and was pissed I had left a message with her boss about her lack of response to me. I was working as a buyers agent for a client that was very interested in her listing. Kaye was very uncooperative and treated me like I knew nothing. Finally I had to get another Remax broker to let us in the listing. My client wanted to make an offer, at the time Kaye had this prop listed almost 2 years with 2 price reductions. Finally Kaye met with us so we could make an offer. While making the offer she mentioned that she had to speak with me about the commission split. She had advertised 3% co-broke split. She then had the balls to tell me right in front of my client that she would not pay me 3% because I had been a problem to her. She would only pay me a 2% commission. My buyer was upset by this and threatened to walk. Not representing her client/seller in any way properly. My buyer wanted the house and agreed to take care of me, so we went ahead with the offer which was accepted. My buyer was all cash and wanted a quick closing which Kaye said she could get done. Come closing day Kaye's sellers, a divorcing couple can't agree who will pay the RE commission so they don't sign. After 2 weeks nothing getting done the closing attorney tells me Kaye did not have both sellers sign the listing agreement, sheer incompetence on Kaye's part. So the selling wife was refusing to pay her 1/2 of the commission. The deal fell apart and then Kaye tells her sellers not to release the escrow deposit my buyer put up. Over 27 years of buying & selling I have never seen such an incompetent real estate agent. She did not represent her sellers to their best interest and was totally disrespectful of the buyer & buyers agent. Kaye Matthews of Remax Mt Realty is a scumbag low life that gives all real estate agents a bad name. Do not for any reason do business with Kaye Matthews as a buyer, seller or buyers agent. She will for sure screw up your deal and screw you!

    Brookmont Lofts - apartments - Updated June 2026

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