I've been a customer since the '70's, and have bought I don't know how much product over the years…read more At least three things are impressive about them. First, the store's longevity. It dates back when one bought parts from San Francisco Radio and Zack's in the City, and Lafayette, Allied and Burnstein-Applebee nationally. Radio Shack was a little store in Boston with limited selection. You don't last that long without being extraordinary. Second, always good, friendly service-- I've always felt that they really liked what they were doing when they worked with you on a purchase. Third, They Know What They're Talking About. They didn't learn their stuff from a set of scripts and PowerPoints. They know their chips, the color codes on their resistors, and why some electrolytics went bad a few years back. And they sell you the right product, because they understand how electronics work. (For a long time, they even had a tube tester in the back and I bought tubes from them). They are a National Treasure. Use them.

I always prefer to shop at locally owned small businesses so it is a great disappointment to write…read morea negative review of Electronics Plus at 823 Fourth Street in San Rafael, especially since it has been around for such a long time. However that does not excuse terrible customer service. Their salesperson sold me electric adapters for travel in India. Turned out they were the wrong adapters for India. An honest mistake. When I returned these incorrect and unused adapters I asked for a refund. Although this was their error, they refused a refund. Their policy is No Refunds only Exchanges even when the return is due to their own error. So you get stuck with a piece of paper to keep forever in your wallet even if you have no need for any of their products. In this store, the customer is always wrong. Caveat Emptor!

This is for the geek squad that is in the San Rafael store, not the actual store…read more I had an issue with my iPhone for at least three years. It kept trying to download a program and every time I opened my phone it was there. It was like a virus that was driving me crazy. I gave it to someone on the geek squad named Emma. Within 10 minutes, she had it fixed. I had previously brought it to the Apple Store in Santa Rosa and Berkeley with no success. I am very grateful for her help. I tried to leave a good review on the companies website, but apparently they don't do that. And there was no charge. If you have a phone problem, I recommend going to see them.

I bought a TV 4 months ago, and the picture died. I called…read moreBest Buy, and they told me that they had nothing to do with that. They referred me to Samsung. I called Samsung and are still waiting to have this resolved. It has been a week. Samsung first wanted to repair it and now says I have to wrap it and bring it to UPS for a refund. I think Best Buy should have taken care of it. Needless to say I am very frustrated. H. Vissers

How quickly we acquire technology that soon becomes outdated or replaced by something shinier. This…read moreis a wonderful resource to dispose of those items that somebody else might find useful!

Renew Computers is THE BEST! The best friendly, knowledgeable staff, I've bought & repaired all my…read moreMac used laptops here, Saidel is the amazing Mac guru here - if any Mac needs service/repair - he can do it, with speedy turn around - and they do great used PC sales and repair too. I'm a loyal customer since 2000 - it's my first stop for anything computer/electronic tech related. Buy, recycle, reclaim, repair, repurpose, or safely dispose of electronic tech of all kinds here - What a great service for our community!

So here I was at home watching a show about dog sledding in Alaska on TV. Well my rottweiler also…read morehappened to be watching as well and she kinda thinks the TV is a magic portal. So as she saw this team of dogs taking off, she decided she wanted to go with them. She bashed her concrete head right into the screen, at first it looked like there wasn't any damage but eventually a very annoying and very permanent mark formed on the screen. So it's an opportunity to upgrade, and this time mount it onto a wall. I heard about Video only over the radio so I decided to check it out. This place is amazing. I'll never go to a big box store again. I came into there not knowing anything. I have two TVs at home one a 720p and our big one with the dog mark, a 40" 1080p. Resolution wise I can't really tell the difference. So I'm really not what you'd call a videofile. Calvin was very helpful in getting me up to speed on the new tech and I was ready to buy something when my wife called and talked some sense into me. Otherwise I would have gone for it because the prices here make other places look like scams.

So mom was going to go buy a TV from these guys, but I wanted to beat her to it and surprise her…read morewith one ahead of time. Well, I looked around and they are, indeed, a better bargain than Best Buy or even Amazon! Once again, Mom knows best. The problem was that, in the box the Samsung TV I was gonna get mom wouldn't fit in my car! Sympathizing with me in my dilemma of wanting to get mom something then and there for a surprise, Calvin gave me a smoking deal on an even better model of 2024 Sony that was a floor model (no box to take up room in the car, see?). Calvin even threw in an extended warranty! We just managed to fit it in the car with a centimeter on either side to spare. Mom is happy Highly recommend this place. Makers of deals and solvers of problems.

Bob is awesome! I needed a new bass speaker for my Smart Car. I called and he answered and said…read more"come on up". He had the new speaker in within 45 minutes! The best way to get Bob is to keep calling if he doesn't answer he's worth the wait! Thank so much for getting it done the same day. Derek.

Bob is excellent - all things electrical on vehicles - recommended with enthusiasm…read more I called to get some door speakers replaced on my 20 year old Toyota Land Cruiser. He fit me in very quickly, did a wonderful job, and is clearly a genuinely good person who takes pride in what he does. And he's very very good at it. I came back to get more work done: a dashcam and some electric motors replaced for the door locks. The door locks are very tricky to do, require some metal working to make them work. But replacing just the electric motors saved me a huge amount of money because I didn't have to replace the expensive door switch/lock assembly. Bob - you are a good man and I'm so appreciative that you fit me in this week.

Braden was initially less welcoming. However, I chose not to let this affect my attitude, and I…read morebelieve maintaining a positive outlook helped Braden pivot and ultimately assist my family and I with printing labels for my daughter's business. I appreciate that Braden was able to support us in the end. I understand how challenging it must be for your team to manage with limited staff. My main concern is the need for additional team members to help prevent burnout and ensure a better customer experience. When employees are stretched too thin, it can impact both their well-being and the service provided to customers. I hope you'll consider making some changes to address these staffing issues, as I believe it would benefit both your team and your customers. I would appreciate hearing how you plan to address this, and I hope my feedback helps highlight opportunities for improvement. Thank you for your attention to this matter.

Bummed to learn this Staples closes at 6pm- after I went out of my way to swing by there after…read morework. Sure I could have just ordered from Amazon but wanted to support a local business. I assumed that a big box national chain store would at least be open till 8 or 9 pm.

Stopped by for a quick bathroom break and decided to browse the aisles afterwards. The store was…read moreclean and neat and there weren't too many people. In the end I bought some chips and I was able to go through the registers fairly quickly.

Drove up from the South Bay to run errands and I'm glad I stopped at the San Rafael Target. Clean…read morestore, plenty of parking, and the usual solid Target experience, but the location is the standout, it's right next to the Bay and the SF Bay Trail. I picked up water/snacks, walked about two miles, then came back to shop. Super convenient and I left feeling more content than anything.

I have purchased numerous audio products from AVI since 2022…read more Tony, Dave and his team have always provided me with great customer service and personal care. When things go wrong (which is rare), they quickly respond to phone calls or emails. They have advocated on my behalf to save me thousands of dollars. If you're considering high end audio equipment, and you want to ensure you will received personalized care suited to your system and budget, run to AVI in Marin.

I contacted Audio Video Integration looking to demo a compact, single-box streaming speaker system…read more(specifically inquiring about options like the Naim Mu-so 2 and McIntosh RS250) for a small space with strict size constraints. Sales rep Dave Costa was dismissive, patronizing, and completely misunderstood basic product specifications from the start. He repeatedly insisted that self-contained wireless speaker systems require external speakers, conflated them with separate streaming amplifiers, and aggressively attempted to upsell expensive component stacks while completely ignoring my explicit space requirements. When I clarified what I was looking for, he doubled down with unsolicited lectures about my budget, patronizing comments about how I conduct audio comparisons, and backhanded insults toward reputable brands. As an audio professional, I expect a specialty dealer to listen to customer requirements and understand the gear they sell. Assuming a specific form-factor request equates to a lack of budget, and talking down to customers because of it, is terrible business. I will gladly take my business to another high-end audio dealer that values customer service and knows their inventory.

We came here on Monday, April 6 to get my older brother's phone screen fixed, and the experience…read morewas honestly really frustrating. We arrived around 9:30 AM since the sign on the door says they open at 10:00. We waited, and by 9:45 a couple more people showed up too. When 10:00 came and went with no one there, we started wondering if they were just running late. Someone checked online--Yelp and the door both said 10:00, but Google said 11:00. So we all decided to wait it out. By 11:00... still no one. The shop never opened. We ended up wasting an hour and a half of our morning waiting around with no communication at all. That's the most frustrating part--if hours are going to change, even for one day, there should at least be a sign on the door or an update online. What makes this harder to write is that my brother has been a loyal customer here for a long time. He's always trusted this place, has had good experiences with the worker, and the pricing has always been reasonable. They even spoke the Friday before about getting this repair done. He mentioned the shop would be closed Sunday for Easter, but nothing was said about being closed Monday. I understand things come up and schedules can change, but not communicating that to customers--especially regulars--is disappointing. We do appreciate the past good service, but this experience was really frustrating and a big waste of time.

Wow !!! At a time when tech leave you in a loop of voice mail hell. These guys go the extra mile…read more The replaced the battery on my iPod pro. Then it had issues - they took care of it m. Great communication and follow up worked overtime on if and made my travel deadline. Thank you !!!

Beyond excellent customer service. Needed a specialized battery which they had along with some…read morespecialized fuses which they also had. The staff was extremely friendly and knowledgeable, even helped me out with an available discount code for Duracell. Very happy I found these guys. Keep up the good work.

Maybe I went there on the wrong day, I knew these guys as helpful and friendly, but got the…read moreopposite. If you guys are not helpful with your customers why go there? that what I told myself and went online to Amazon instead, at least if I am disappointed I will get a refund and exchange there. And you would think small business owners would understand that? Let me say that another time, if you don't go the extra mile, if you're not a rock star, then the online business will take you down.