*** This is for the Bruntsfield location, which doesn't seem to have a Yelp location to review***
Myself and my partner have relocated here from NYC and after doing our two week quarantine time, we were excited to try a Bross bagel as it's round the corner from where we live now. We went this morning (Saturday morning) and there was nobody else there.
We ordered a Goy bagel to share, and although it makes for a delicious breakfast sandwich, the consistency of the bagel itself was more "bready" rather than the chewy consistency for what makes an amazing bagel, so a little disappointing. The sandwich was all round tasty and enjoyable otherwise.
However, I'm only giving 3 stars as the customer service we experienced as walk-ups (and being the only people there) was poor. We were treated as if we were inconveniencing the staff and I was really shocked to see that nobody who was preparing our food were wearing masks! I'm not even sure if they were wearing gloves but seeing as we are going through a pandemic, it is really unacceptable that food-preparers are not wearing a mask during this time (and there were 3 of them in the kitchen area, chatting with each other and with the food).
We would like to come back to try more of the sandwiches but this experience really did put us off and we won't be returning until better safety measures are put in place and the staff adopt a better attitude all round. read more